Computer Crashes When Entering Games

[//ascension]

My computer crashes whenever I click "Find game" in Titanfall 2, and seemingly randomly in every other game. So I boot my PC, load TF2, click through the menus, and click to start matchmaking. It crashes as I click it, without fail. No bluescreen, no error when rebooting, just immediate black. Additionally, it will also crash occasionally in every other game I've tried. The TF2 specific problem began recently, while it would just randomly crash in every other game before that. Hardware is in my profile, and if you need some sort of error report or file or whatnot, just tell me where to find it. Thanks in advance. 

[ARikozuM]

Full specs?

Do you overclock?

Have you done anything to remedy/fix the issue?

Have you checked Event Viewer?

Have you checked SMART data?

[Billy_Mays]

Do you have an OC on any of your parts?

[SageOfSpice]

You're probably hitting the end of what the PSU can supply.

Have you upgraded anything recently? Has anything changed?

Is your system overclocked?

[//ascension]

3 minutes ago, ARikozuM said:

Full specs?

Do you overclock?

Have you done anything to remedy/fix the issue?

Have you checked Event Viewer?

Have you checked SMART data?

System
CPU    Intel i7 4790k
Motherboard    Asus Maximus VII Hero
RAM    Corsair Vengeance Pro 16GB
GPU    MSI GTX 980 4G
Case    NZXT H440
Storage    Intel 530 240GB, WD Black 4TB
PSU    XFX XTR 550W
Cooling    Corsair H100i

 

No OC, got rid of it when the crashes first started happening. 

I tried replacing my surge protector, then getting rid of any, thinking it was a power draw issue, neither helped. And I don't have a second PSU to test that.

I looked at Event Viewer, I didn't see anything super obvious, but also didn't really know what I should be looking for.

Did not look at SMART data. How should I go hunting for that? 

[ARikozuM]

Just now, //ascension said:

System
CPU    Intel i7 4790k
Motherboard    Asus Maximus VII Hero
RAM    Corsair Vengeance Pro 16GB
GPU    MSI GTX 980 4G
Case    NZXT H440
Storage    Intel 530 240GB, WD Black 4TB
PSU    XFX XTR 550W
Cooling    Corsair H100i

 

No OC, got rid of it when the crashes first started happening. 

I tried replacing my surge protector, then getting rid of any, thinking it was a power draw issue, neither helped. And I don't have a second PSU to test that.

I looked at Event Viewer, I didn't see anything super obvious, but also didn't really know what I should be looking for.

Did not look at SMART data. How should I go hunting for that? 

You forgot OS...

 

I would grab Aida64 or CrystaldiskInfo for SMART data.

Event Viewer: Check for warnings or critical entries.

[//ascension]

2 minutes ago, SageOfSpice said:

You're probably hitting the end of what the PSU can supply.

Have you upgraded anything recently? Has anything changed?

Is your system overclocked?

Nope, nope, nope. And my PSU should be providing well above what I'm using. 

[//ascension]

10 minutes ago, ARikozuM said:

You forgot OS...

 

I would grab Aida64 or CrystaldiskInfo for SMART data.

Event Viewer: Check for warnings or critical entries.

Windows 10, my man.

Crystaldiskinfo is as follows:

-----------------------------------------------------------------------
CrystalDiskMark 3.0.4 Shizuku Edition x64 (C) 2007-2015 hiyohiyo
                           Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 byte/s [SATA/300 = 300,000,000 byte/s]

           Sequential Read :   531.530 MB/s
          Sequential Write :   513.253 MB/s
         Random Read 512KB :   497.079 MB/s
        Random Write 512KB :   385.340 MB/s
    Random Read 4KB (QD=1) :    50.505 MB/s [ 12330.3 IOPS]
   Random Write 4KB (QD=1) :   132.428 MB/s [ 32331.1 IOPS]
   Random Read 4KB (QD=32) :   396.443 MB/s [ 96787.7 IOPS]
  Random Write 4KB (QD=32) :   350.529 MB/s [ 85578.4 IOPS]

  Test : 1000 MB [C: 64.1% (148.9/232.4 GB)] (x5)
  Date : 2017/06/05 22:05:36
    OS : Windows 10  [10.0 Build 15063] (x64)
 

Event viewer gave me some critical errors saying, "The previous shutdown was unexpected. This could be due to loss of power, etc," and, more suspiciously, and error reading, "The SysMain service terminated with the following error: The request is not supported." This error came at the same time one of the shutdowns happened, if the timestamp Event Viewer gave me is accurate. There was another, simultaneous error reading, "The CldFlt service failed to start due to the following error: The request is not supported." Looking further back to an older crash, the CldFlt error was repeated at the same time it crashed before. Should I try to crash it again, to see if the error repeats itself again?

[ARikozuM]

If you can reproduce the error, please do. 

[SageOfSpice]

Have you stressed it at all?

[//ascension]

3 minutes ago, ARikozuM said:

If you can reproduce the error, please do. 

Yep, got the same CldFlt error. 

[ARikozuM]

2 minutes ago, //ascension said:

Yep, got the same CldFlt error. 

What you'll want to do now is head over to Microsoft (assuming you're on Windows) and find what the error code means. You'll also need the event ID and parameters. 

 

If it can't be solved, I would make a backup of everything to an eHDD and do a clean install. 

[//ascension]

7 minutes ago, SageOfSpice said:

Have you stressed it at all?

Yeah, just ran Furmark to confirm, with the same results. 

Just now, ARikozuM said:

What you'll want to do now is head over to Microsoft (assuming you're on Windows) and find what the error code means. You'll also need the event ID and parameters. 

 

If it can't be solved, I would make a backup of everything to an eHDD and do a clean install. 

Noted. Also, when running Furmark, I got it to crash, with a different error, this time complaining about SysMain terminating when not supported. And I'll google the both of them.

[Ace McPlane]

I'm getting a lot of similar errors as you and can't figure these ones out either yet. Let us know how it goes asking microsoft about what they mean.

 

I'm also getting:

.The SysMain service terminated with the following error: 
The request is not supported.

.The CldFlt service failed to start due to the following error: 
The request is not supported.

 

as well as others to do with OVRservice for Oculus after logging in around the same time.

This one too:

App Container profile failed with error 0x800700B7 because it was unable to register the AppContainer SID.

and this one:

Session "ETW USB tracing" failed to start with the following error: 0xC0000022

 

Are you getting any of those too? Maybe we've got a very similar issue.

 

These are happening after a clean install by the way so don't place too much hope in that working.

If you're getting that ETW USB tracing error too, I think that may actually have to do with a bad SSD because I noticed the one red mark I got in HDDSCAN against my SSD had a similar message about ETW tracing.

Thinking about buying a new one if this can't be fixed.

If you're not also getting that error, I guess they're separate issues.

I'm not getting games crashes like you are either, but those same error messages you have in event viewer at least.

These errors tend to happen at boot for me.

Within a minute after logging in.

 

[Radeonex]

I'm also getting the same errors as Ascension  "SysMain service terminated with the following error: The request is not supported." and  "The CldFlt service failed to start due to the following error: The request is not supported."

[Ace McPlane]

Im starting to think these errors are just common and nothing serious like things just failing to start up because they're trying to start before other things are ready or something like that. Everyone getting these, start monitoring the reliability monitor in windows and watch for any errors popping up there. The serious ones usually show there. Ignore most of the application crashes though since any time a game crashes it shows there're too. Check the stuff under the red and yellow markers. The blue ones are just successful updates and stuff.

[Ace McPlane]

Im starting to think these errors are just common and nothing serious like things just failing to start up because they're trying to start before other things are ready or something like that. Everyone getting these, start monitoring the reliability monitor in windows and watch for an errors popping up there. The serious ones usually show there. Ignore most of the application crashes though since any time a game crashes it shows there're too. Check the stuff under the red and yellow markers. The blue ones are just successful updates and stuff.

[Ace McPlane]

On 2017-06-05 at 11:05 PM, //ascension said:

Windows 10, my man.

Crystaldiskinfo is as follows:

-----------------------------------------------------------------------
CrystalDiskMark 3.0.4 Shizuku Edition x64 (C) 2007-2015 hiyohiyo
                           Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 byte/s [SATA/300 = 300,000,000 byte/s]

           Sequential Read :   531.530 MB/s
          Sequential Write :   513.253 MB/s
         Random Read 512KB :   497.079 MB/s
        Random Write 512KB :   385.340 MB/s
    Random Read 4KB (QD=1) :    50.505 MB/s [ 12330.3 IOPS]
   Random Write 4KB (QD=1) :   132.428 MB/s [ 32331.1 IOPS]
   Random Read 4KB (QD=32) :   396.443 MB/s [ 96787.7 IOPS]
  Random Write 4KB (QD=32) :   350.529 MB/s [ 85578.4 IOPS]

  Test : 1000 MB [C: 64.1% (148.9/232.4 GB)] (x5)
  Date : 2017/06/05 22:05:36
    OS : Windows 10  [10.0 Build 15063] (x64)
 

Event viewer gave me some critical errors saying, "The previous shutdown was unexpected. This could be due to loss of power, etc," and, more suspiciously, and error reading, "The SysMain service terminated with the following error: The request is not supported." This error came at the same time one of the shutdowns happened, if the timestamp Event Viewer gave me is accurate. There was another, simultaneous error reading, "The CldFlt service failed to start due to the following error: The request is not supported." Looking further back to an older crash, the CldFlt error was repeated at the same time it crashed before. Should I try to crash it again, to see if the error repeats itself again?

Yea so lots of us are getting those errors you mentioned without getting game crashes so something else is going on there. I would monitor your temps closely with something like hwmonitor or openhardwaremonitor to make sure it's not something going on that'll cause damage right away.

 

Do you have any overclocks on the go? If so, turn them off. 

 

Try uninstalling your gpu driver in device manager, reinstall it with the newest driver on the manufactures site for the specific card then update it.

geforce experience to update it if it's a nvidia card. Not sure for AMD. I've always been green team