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Diagnosing Issues - What to use?

xBlizzDevious
By xBlizzDevious
in Troubleshooting
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Posted

Hi all,

I've had a few issues with my server lately so I started Prime95 on it last night and woke up to a couple of errors. 24 hours in and 4 of the 8 threads have failed.

I haven't had any BSODs or other strange crashes, but rather odd glitches such as my network capability dropping to a few tens of KB/s and a Factorio game server becoming unplayable when it should be running fine.

Because of the Prime95 results, Im' assuming it's likely to be a RAM issue but I haven't had to diagnose any computers for a couple of years. So my question is:

- What programs do people use to diagnose faulty hardware?
- What steps should I be taking now?

Thanks in advance.

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Posted

Can you run Memtest and see if that shows anything, since you believe it is a memory error?

Main System: Phobos

AMD Ryzen 7 2700 (8C/16T), ASRock B450 Steel Legend, 16GB G.SKILL Aegis DDR4 3000MHz, AMD Radeon RX 570 4GB (XFX), 960GB Crucial M500, 2TB Seagate BarraCuda, Windows 10 Pro for Workstations/macOS Catalina

 

Secondary System: York

Intel Core i7-2600 (4C/8T), ASUS P8Z68-V/GEN3, 16GB GEIL Enhance Corsa DDR3 1600MHz, Zotac GeForce GTX 550 Ti 1GB, 240GB ADATA Ultimate SU650, Windows 10 Pro for Workstations

 

Older File Server: Yet to be named

Intel Pentium 4 HT (1C/2T), Intel D865GBF, 3GB DDR 400MHz, ATI Radeon HD 4650 1GB (HIS), 80GB WD Caviar, 320GB Hitachi Deskstar, Windows XP Pro SP3, Windows Server 2003 R2

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3 minutes ago, Jamiec1130 said:

Can you run Memtest and see if that shows anything, since you believe it is a memory error?

Will do. Thanks!

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1 minute ago, xBlizzDevious said:

Will do. Thanks!

Good luck. Hope you figure it out!

Main System: Phobos

AMD Ryzen 7 2700 (8C/16T), ASRock B450 Steel Legend, 16GB G.SKILL Aegis DDR4 3000MHz, AMD Radeon RX 570 4GB (XFX), 960GB Crucial M500, 2TB Seagate BarraCuda, Windows 10 Pro for Workstations/macOS Catalina

 

Secondary System: York

Intel Core i7-2600 (4C/8T), ASUS P8Z68-V/GEN3, 16GB GEIL Enhance Corsa DDR3 1600MHz, Zotac GeForce GTX 550 Ti 1GB, 240GB ADATA Ultimate SU650, Windows 10 Pro for Workstations

 

Older File Server: Yet to be named

Intel Pentium 4 HT (1C/2T), Intel D865GBF, 3GB DDR 400MHz, ATI Radeon HD 4650 1GB (HIS), 80GB WD Caviar, 320GB Hitachi Deskstar, Windows XP Pro SP3, Windows Server 2003 R2

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On 5/5/2017 at 10:54 PM, Jamiec1130 said:

Good luck. Hope you figure it out!

I'm guessing this means that the memory is fu... broken?

ServerRAM.thumb.jpg.87d4dae025ac5e2b045f8247601b3aa7.jpg
 

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4 hours ago, xBlizzDevious said:

I'm guessing this means that the memory is fu... broken?

ServerRAM.thumb.jpg.87d4dae025ac5e2b045f8247601b3aa7.jpg
 

Well... Not all of your memory. Now you get to test each individual memory module in each memory slot to determine the health of each memory stick and slot. It is worth the work to know exactly which stick is the culprit or if all of them are or if it is a motherboard problem. 

CPU: Ryzen 7 2700x cooled by Pure Rock Slim // RAM: Gskill Flare X 3200mhz CL14 2x16 32GB// GPU: Powercolor Red Devil RX 6650 XT 8GB// Motherboard: ASRock B450m Pro 4 // PSU: Seasonic G550 Gold 80+ // Storage: 4TB pcie nvme game drive, 512 GB m.2 sata3 OS Drive, 4 TB WD Red HDD // Monitor: Samsung S22D300 21.5" 1080p 60Hz, MSI 27" 1080p 144hz Freesync 1ms display // Peripherals:  Logitech fancy shmancy keyboard and moise with rgb and gaminess stuff, very fancy | Kingston HyperX Cloud Core headset 

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On 5/7/2017 at 5:38 AM, Spudbilly said:

Well... Not all of your memory. Now you get to test each individual memory module in each memory slot to determine the health of each memory stick and slot. It is worth the work to know exactly which stick is the culprit or if all of them are or if it is a motherboard problem. 

Sorry, only just seen your message now. It's OK as I had been doing that anyway.


Been working through each module and each slot and found that two modules produced faults within a few hours, the other two were OK. Tested one of the good modules in all slots and the motherboard is good.

A call to Corsair, it would seem. Gotta love the lifetime warranty!

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