HyperX Cloud II broken cable repair

[Obersachse]

The cable on my beloved Cloud II broke recently, HyperX is already sending me a new one (because warranty) but the E-Mail says I won't have to send the broken one back.

 

The problem with my current one is that occasionally only the left ear works, unless I wiggle the cable around and stay still. So I thought if I would be able to fix it, I'd have a second Cloud II for guests or something.

 

Any ideas for fixing the cable would be very appreciated 

 

 

 

 

 

Picture of current, broken one

[R3ep3r]

That cable looks fine, but as you said, it seems like the wires or some contacts are broken. Do you move a lot while playing? Have you seen if the cable is fully extended or something similarly? Or have you by mistake knotted it? I guess there might be a faulty contact either inside that jack or inside your headphones where the cable connects to the motherboard.
 

[Obersachse]

Just now, R3ep3r said:

That cable looks fine, but as you said, it seems like the wires or some contacts are broken. Do you move a lot while playing? Have you seen if the cable is fully extended or something similarly? Or have you by mistake knotted it? I guess there might be a faulty contact either inside that jack or inside your headphones where the cable connects to the motherboard.
 

 

I'd say one of the conductors broke, dunno how because I don't practice knots with my cables.

Also, the issue is consistent on everything I tried it on (5 devices)

[BubblyCharizard]

that's when you grab an ifixit toolkit and tinker

 

[Obersachse]

Just now, BubblyCharizard said:

that's when you grab an ifixit toolkit and tinker

 

 

Ye, just going to open the thing, probably going to put in a new cable if possible.

[R3ep3r]

1 minute ago, BubblyCharizard said:

that's when you grab an ifixit toolkit and tinker

 

I tried that with my headphones. A pair of oZone rage ST(might be an unknown manufacturer in your country, I don't know yet). The headphones seem to have deattachable microphone that stopped working after some long periods of using. I have tried to fix them, check the cables etc but nothing happened. Now I use that mic separately from the headphones. 

[Obersachse]

So, I tested it again and it seems like it isn't the cable but a loose contact inside the headphones

[R3ep3r]

1 hour ago, Obersachse said:

So, I tested it again and it seems like it isn't the cable but a loose contact inside the headphones

Told ya

[Obersachse]

Another Update.

 

Found the problem, main input cable seems to have kinked so hard that the insulation and one conductor inside are broken.

[ominouslpz]

I'm having the same problem. How did you open the headphones up btw? 

[James675]

On 4/5/2017 at 8:34 AM, Obersachse said:

The cable on my beloved Cloud II broke recently, HyperX is already sending me a new one (because warranty) but the E-Mail says I won't have to send the broken one back.

 

The problem with my current one is that occasionally only the left ear works, unless I wiggle the cable around and stay still. So I thought if I would be able to fix it, I'd have a second Cloud II for guests or something.

 

Any ideas for fixing the cable would be very appreciated 

 

 

 

 

 

Picture of current, broken one

Hi Just Wondering what way did you go about getting a replacemtent. I can't find a link that let's me order one.If you could supply link that would be great

 

[Obersachse]

On 7.10.2017 at 12:43 PM, James675 said:

Hi Just Wondering what way did you go about getting a replacemtent. I can't find a link that let's me order one.If you could supply link that would be great

 

I googled "HyperX support" and the looked for the german one. There I found a telephone number, which I just called. Gave them my e-Mail and the rest went over their website.

[Obersachse]

On 24.9.2017 at 2:02 AM, ominouslpz said:

I'm having the same problem. How did you open the headphones up btw? 

Removed the ear padding and then I undid the 4 screws on either side (sorry for the late reply)

[Saber17]

I know this is an old thread, but to ask Obersachse, how did you contact with hyperx to replace your headset with a new one?

[Obersachse]

17 hours ago, Saber17 said:

I know this is an old thread, but to ask Obersachse, how did you contact with hyperx to replace your headset with a new one?

I googled "HyperX support" and then looked for the German one (obviously choose your country). There I found a telephone number, which I just called where I then explained my issue, gave them the device number and my E-Mail and the rest went over their website.

[MonkeyMan135]

This is pretty old now, but I had a similar problem to this, except the contacts were fine. Anyone know where to get a replacement cable for it?

[Obersachse]

On 4/10/2020 at 4:55 PM, MonkeyMan135 said:

This is pretty old now, but I had a similar problem to this, except the contacts were fine. Anyone know where to get a replacement cable for it?

Im still there no problem. HyperX replaced mine and let me keep the broken one.

For that one I just bought a 4-pin AUX Cable and it's now working fine again, just make sure you solder the wires in the right way and don't forget to tie a knot into the cable inside the headphones, otherwise the tiny wires will rip off the solder pads when you put strain on the cable.

[MonkeyMan135]

Ya, I figured it was the wire and so I just used the extension wire that came with them, soldered it and I was good to go. Thanks!