Program (Game) will only start as background process

[JackCandem]

Hi guys,

for about a month now I was not able to start Blade and Soul. I get to the login screen, get to the updater (which updates when there is an update), click on play and even see the gameguard starting and thats it. The game wont come up, not even a small loading icon that normally does - the support gave up on me as of this Monday. The strange part is, it worked for a week in this time without any explainable cause (tried starting it in the morning, came back afternoon and tried again and it worked - no update in between on my or the games side).

Any other program runs fine and the game does work on a different pc (same room, even switched LAN cables to test it), and if I log in on both pc's one gets kicked out - so it registers the starting...
 

I do not get any error message and in my task manager I can see the exe running (see attached file). 

 

 

So far tried without any results:
Reinstall game
Remove game and all components from ncsoft and reinstall

Remove Bitdefender
Reinstall Windows and in the process format the entire two drives (one SSD, one harddrive) and only install BNS as well as nvidia driver for my graphic card.

System:

• Windows 10 Pro 64bit
• MSI H170A Gaming Pro (MS-7978) , Version 2.20
• MSI Nvidia GeForce GTX 970
• Crucial SSD MX200
• WD Blue Desktop W20EZRZ (2TB)
• Corsair Vengeance LPX Black 16GB DDR4 (2x8GB)
• Corsair RM550x (550Watt)

 

Do any of you have an Idea what to do? 

I dont mind formatting and reinstalling windows again if that helps you.

[limegorilla]

4 minutes ago, JackCandem said:

Hi guys,

for about a month now I was not able to start Blade and Soul. I get to the login screen, get to the updater (which updates when there is an update), click on play and even see the gameguard starting and thats it. The game wont come up, not even a small loading icon that normally does - the support gave up on me as of this Monday. The strange part is, it worked for a week in this time without any explainable cause (tried starting it in the morning, came back afternoon and tried again and it worked - no update in between on my or the games side).

Any other program runs fine and the game does work on a different pc (same room, even switched LAN cables to test it), and if I log in on both pc's one gets kicked out - so it registers the starting...
 

I do not get any error message and in my task manager I can see the exe running (see attached file). 

 

 

So far tried without any results:
Reinstall game
Remove game and all components from ncsoft and reinstall

Remove Bitdefender
Reinstall Windows and in the process format the entire two drives (one SSD, one harddrive) and only install BNS as well as nvidia driver for my graphic card.

System:

• Windows 10 Pro 64bit
• MSI H170A Gaming Pro (MS-7978) , Version 2.20
• MSI Nvidia GeForce GTX 970
• Crucial SSD MX200
• WD Blue Desktop W20EZRZ (2TB)
• Corsair Vengeance LPX Black 16GB DDR4 (2x8GB)
• Corsair RM550x (550Watt)

 

Do any of you have an Idea what to do? 

I dont mind formatting and reinstalling windows again if that helps you.

try reformatting your hard drive setup, and reinstall windows again

i know youve said youve done it but dit you use the inbuilt tool or make yourself a USB?

[JackCandem]

7 minutes ago, liamdoyle27 said:

try reformatting your hard drive setup, and reinstall windows again

i know youve said youve done it but dit you use the inbuilt tool or make yourself a USB?

I used the second PC to create a USB bootable drive, but can do it again if that could make it easier to identify the problem

[limegorilla]

2 minutes ago, JackCandem said:

I used the second PC to create a USB bootable drive, but can do it again if that could make it easier to identify the problem

yeah do it again, if not for the latest updates if nothing else

[JackCandem]

7 minutes ago, liamdoyle27 said:

yeah do it again, if not for the latest updates if nothing else

After the clean install should I install and try to run the programm or do something else first?

[limegorilla]

2 minutes ago, JackCandem said:

After the clean install should I install and try to run the programm or do something else first?

just try running the program, see what happens

[JackCandem]

On 18.2.2017 at 1:47 PM, liamdoyle27 said:

just try running the program, see what happens

finally got to do it. Only installed the game, it installed direct x and some other needed files (which seemed to make the graphic card work properly as well), no other programs installed, windows applied some updates (and wont let me enter the update screen) and the game wont run, no error message, it pops up in the taskmanager as usual and thats it