Connecting to internet problems

[TehJim]

So I'm trying to fix my relatives laptop, he said there was a problem with the internet so I thought Ok it was going to be easy...but I have no clue what to do right now.

I connected to my internet and it appears to have connected successfully but apparently not as I cannot browse the web whatsoever, I tried to do a system restore to several years back hoping something went wrong there, Nothing.

When I go to the network and sharing centre however I get this screen below. I'm pretty sure Its not a problem with my internet as all the other computers in the house have no issue.

The Laptop is a HP G70 notebook running Windows Vista. 

Help would be greatly appreciated. Many thanks

 

 

[bgibbz]

Restart the router, reinstall wifi drivers, restart the pc. If that doesn't fix anything see if you can connect to a different network. 

[TehJim]

1 minute ago, bgibbz said:

Restart the router, reinstall wifi drivers, restart the pc. If that doesn't fix anything see if you can connect to a different network. 

I have already done everything

 

[bgibbz]

1 minute ago, TehJim said:

I have already done everything

 

Can it connect to a different network?

[Oshino Shinobu]

First thing I would try is to connect the PC to the network with a wired connection and see if it fixes it. 

 

Could you also go into CMD and type:

 

ipconfig /all

 

 

and post the results. 

[TehJim]

1 minute ago, Oshino Shinobu said:

First thing I would try is to connect the PC to the network with a wired connection and see if it fixes it. 

 

Could you also go into CMD and type:

 

 

ipconfig /all

 

 

and post the results. 

I've tried to connect it to 3 different networks both wired and wirelessly

[TehJim]

5 minutes ago, Oshino Shinobu said:

First thing I would try is to connect the PC to the network with a wired connection and see if it fixes it. 

 

Could you also go into CMD and type:

 

 

ipconfig /all

 

 

and post the results. 

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\kit>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : kit-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
   Physical Address. . . . . . . . . : 00-23-4D-96-9D-73
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a5f0:e1aa:98ae:a67a%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.39(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 25 January 2001 18:42:16
   Lease Expires . . . . . . . . . . : 26 January 2001 18:58:58
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 194.168.4.100
                                       194.168.8.100
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-1F-16-57-F9-75
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{6CB16BD6-D0FC-406F-B4F3-6D51FF5DD
5B2}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

[Oshino Shinobu]

1 minute ago, TehJim said:

-snip-

I would first try setting the IP address manually. Something on the 192.168.0.x address range (something between 200-254 is what I tend to use). Assuming your router's internal IP address is 192.168.0.1, set that as default gateway (if it's not, change it to whatever the router's internal address is and change PC's IP address to be on the same subnet). For DNS servers, I'd just use Google's Public DNS which is 8.8.8.8 and 8.8.4.4. 

 

 

[TehJim]

19 minutes ago, Oshino Shinobu said:

I would first try setting the IP address manually. Something on the 192.168.0.x address range (something between 200-254 is what I tend to use). Assuming your router's internal IP address is 192.168.0.1, set that as default gateway (if it's not, change it to whatever the router's internal address is and change PC's IP address to be on the same subnet). For DNS servers, I'd just use Google's Public DNS which is 8.8.8.8 and 8.8.4.4. 

 

 

I have done this and restarted the PC but it doesn't seem to have worked

[TehJim]

19 minutes ago, Oshino Shinobu said:

I would first try setting the IP address manually. Something on the 192.168.0.x address range (something between 200-254 is what I tend to use). Assuming your router's internal IP address is 192.168.0.1, set that as default gateway (if it's not, change it to whatever the router's internal address is and change PC's IP address to be on the same subnet). For DNS servers, I'd just use Google's Public DNS which is 8.8.8.8 and 8.8.4.4. 

 

 

I have done this and restarted the PC but it doesn't seem to have worked

[Oshino Shinobu]

1 minute ago, TehJim said:

I have done this and restarted the PC but it doesn't seem to have worked

Hmm, try switching back to DHCP and then going back to CMD and typing

 

ipconfig /renew

 

If you haven't done already, update/reinstall the WLAN and LAN drivers. 

[TehJim]

7 minutes ago, Oshino Shinobu said:

Hmm, try switching back to DHCP and then going back to CMD and typing

 

 

ipconfig /renew

 

 

If you haven't done already, update/reinstall the WLAN and LAN drivers. 

I tried ipconfig /renew but it gave me this

iprenew.txt

[Oshino Shinobu]

2 minutes ago, TehJim said:

I tried ipconfig /renew but it gave me this

iprenew.txt

Try running CMD as admin, then type: (enter after each line)

 

 

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

 

That should reset the TCP/IP stack to default and may help. 

 

Is the laptop using any antivirus programs? If so, I would try disabling/removing them to see if they're causing an issue. 

[TehJim]

4 minutes ago, Oshino Shinobu said:

Try running CMD as admin, then type: (enter after each line)

 

 

 

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

 

 

That should reset the TCP/IP stack to default and may help. 

 

Is the laptop using any antivirus programs? If so, I would try disabling/removing them to see if they're causing an issue. 

Nope doesn't work, Still says unidentified network. 

The Laptop doesn't seem to have any antivirus apart from windows defender

[Oshino Shinobu]

3 minutes ago, TehJim said:

Nope doesn't work, Still says unidentified network. 

The Laptop doesn't seem to have any antivirus apart from windows defender

Try turning Windows Defender off to see if it helps. I doubt it will, but antivirus can often cause networking issues (McAfree in-particular from what I've seen)

 

If you've backed up the data that needs to be kept, a fresh install of Windows may be in order

[TehJim]

3 minutes ago, Oshino Shinobu said:

Try turning Windows Defender off to see if it helps. I doubt it will, but antivirus can often cause networking issues (McAfree in-particular from what I've seen)

 

If you've backed up the data that needs to be kept, a fresh install of Windows may be in order

I was thinking of resetting

[Oshino Shinobu]

2 minutes ago, TehJim said:

I was thinking of resetting

Reboot the PC one last time to see if any changes needed a restart to take effect. If no luck, you can try resetting, but there are some things that don't get reset, so a completely fresh install may be needed. 

 

If other PCs and devices can connect to the internet fine, it's pretty much got to be an issue with some configuration somewhere on the laptop. It could be a hardware fault, but I kind of doubt it. If it is a configuration issue, fresh install should fix it. 

 

Other than that, I don't have any other suggestions I can think of.

[TehJim]

1 hour ago, Oshino Shinobu said:

Reboot the PC one last time to see if any changes needed a restart to take effect. If no luck, you can try resetting, but there are some things that don't get reset, so a completely fresh install may be needed. 

 

If other PCs and devices can connect to the internet fine, it's pretty much got to be an issue with some configuration somewhere on the laptop. It could be a hardware fault, but I kind of doubt it. If it is a configuration issue, fresh install should fix it. 

 

Other than that, I don't have any other suggestions I can think of.

I factory reset the PC and It still doesn't work D;

[TehJim]

2 hours ago, Oshino Shinobu said:

Reboot the PC one last time to see if any changes needed a restart to take effect. If no luck, you can try resetting, but there are some things that don't get reset, so a completely fresh install may be needed. 

 

If other PCs and devices can connect to the internet fine, it's pretty much got to be an issue with some configuration somewhere on the laptop. It could be a hardware fault, but I kind of doubt it. If it is a configuration issue, fresh install should fix it. 

 

Other than that, I don't have any other suggestions I can think of.

I fixed the Problem in the end, I just googled the wireless adapter's drivers and updated it from there...The End

Thanks for your help anyway

[Oshino Shinobu]

2 minutes ago, TehJim said:

I fixed the Problem in the end, I just googled the wireless adapter's drivers and updated it from there...The End

Thanks for your help anyway

I did suggest that in one of my posts (:

 

Glad you got it sorted out.