New RAM and Booting Issues

[camxza2]

Hi everyone,

 

I recently purchased some Hyper X Fury DDR3 1866MHz 16GB (2x8) RAM. I installed it today in a GIGABYTE Z68XP-UD3 motherboard and once I powered my PC again. It started looping for 1-2 seconds non-stop. I then installed my old RAM being Pareema DDR3 1333MHz 8GB (2x4) and it works perfectly. 

 

The motherboard says it can support up to 2133MHz and 32GB of RAM, and I can't understand why it's not accepting it. 

 

Any Ideas? I look forward to hearing your inputs and responses.

 

CPU: i5 2500K
OS: Windows 7 Ultimate 64 bit

 

Thanks

[Undertaker225]

Are you installing the two different types of RAM together?

[camxza2]

1 minute ago, Undertaker225 said:

Are you installing the two different types of RAM together?

No, just the Hyper X RAM

[Undertaker225]

2 minutes ago, camxza2 said:

No, just the Hyper X RAM

It very well could be that you have a bad stick of RAM, would you be willing to try and place each of your new sticks of RAM in there one at a time and see if that works?

[jonnylaw13]

with my ASRock GS41 the ram has to have 16 chips per stick or it wont work so maybe theres a specific youve missed

[camxza2]

4 minutes ago, Undertaker225 said:

It very well could be that you have a bad stick of RAM, would you be willing to try and place each of your new sticks of RAM in there one at a time and see if that works?

I could try that, though might not be able to until tomorrow.

 

In the meantime, any other ideas? I looked through other forums and people have seem to run into similar issues.

[Undertaker225]

Well when doing all that, there is one more test that would help me rule out any issues with the memory itself:

 

That would be running memtest - http://download.cnet.com/Memtest86/3000-2086_4-10524193.html

 

I am going to have to look into this issue and see what I can find on the motherboard and OS version. I will post back here if I find anything.

[camxza2]

4 minutes ago, Undertaker225 said:

Well when doing all that, there is one more test that would help me rule out any issues with the memory itself:

 

That would be running memtest - http://download.cnet.com/Memtest86/3000-2086_4-10524193.html

 

I am going to have to look into this issue and see what I can find on the motherboard and OS version. I will post back here if I find anything.

Thanks, I appreciate it!

[camxza2]

12 minutes ago, jonnylaw13 said:

with my ASRock GS41 the ram has to have 16 chips per stick or it wont work so maybe theres a specific youve missed

I haven't seen any spec like that for my motherboard. To be quite honest I haven't been very happy with GIGABYTE and how they leave out crucial information as it relates to their motherboard's compatibility and BIOS versions.

[Undertaker225]

11 minutes ago, camxza2 said:

I haven't seen any spec like that for my motherboard. To be quite honest I haven't been very happy with GIGABYTE and how they leave out crucial information as it relates to their motherboard's compatibility and BIOS versions.

Okay, so I was doing a side-by-side comparison of the two sticks. The old sticks of RAM are single-sided and the new ones are double. The old sticks of RAM are also unbuffered whereas there is no clear data about buffers for your new sticks of RAM. It sounds to me, and this is coming from years of repairing odd problems with computers for consumers, that there would be a better chance of a bad stick of RAM than incompatible RAM types, but I rule nothing out.

[Undertaker225]

That being said, all of my research as led me to deduct that there is no incompatibility issues between the motherboard and the sticks of RAM and Windows 7 64 bit is supported by the size and speed of your memory.

[camxza2]

1 minute ago, Undertaker225 said:

That being said, all of my research as led me to deduct that there is no incompatibility issues between the motherboard and the sticks of RAM and Windows 7 64 bit is supported by the size and speed of your memory.

Thanks for looking into this. A couple questions.

 

Is it possible my CPU is not agreeing with the 1866 MHZ?

Is it possible there's a BIOS setting I need to change to allow support for 1866MHz, such as an XMP setting?

 

If I get a chance I will test single sticks of the RAM tonight.

[Undertaker225]

2 minutes ago, camxza2 said:

Thanks for looking into this. A couple questions.

 

Is it possible my CPU is not agreeing with the 1866 MHZ?

Is it possible there's a BIOS setting I need to change to allow support for 1866MHz, such as an XMP setting?

 

If I get a chance I will test single sticks of the RAM tonight.

You are very right! I can't believe I didn't think about that!

below is an attachment of your processor specs and what it supports. What isn't shown in the screen capture is intel's "status" on the cpu which is labelled "end of life". I would suggest you consider upgrading and I am sorry about this unfortunate revelation.

[camxza2]

16 minutes ago, Undertaker225 said:

You are very right! I can't believe I didn't think about that!

below is an attachment of your processor specs and what it supports. What isn't shown in the screen capture is intel's "status" on the cpu which is labelled "end of life". I would suggest you consider upgrading and I am sorry about this unfortunate revelation.

I have read that even if you install RAM that is higher than the supported MHz your CPU will just downgrade to its maximum capability, being 1333. Also people say that those numbers are the bare minimum and sandy bridge can support higher frequencies. Is that true?

[Undertaker225]

Yes, technically this is true, but I've seen it not work before. If it would make your feel better, continue to test the individual sticks of ram and if I run into something else that tells me something else might be the issue then I will let you know.

5 minutes ago, camxza2 said:

I have read that even if you install RAM that is higher than the supported MHz your CPU will just downgrade to its maximum capability, being 1333. Is that true?

 

[camxza2]

5 minutes ago, Undertaker225 said:

Yes, technically this is true, but I've seen it not work before. If it would make your feel better, continue to test the individual sticks of ram and if I run into something else that tells me something else might be the issue then I will let you know.

 

Thanks, I will test the individual sticks asap.

[asand1]

While the board should support 32gb, there could be a bug in the BIOS not supporting 8gb sticks. I would flash the BIOS.

[camxza2]

20 minutes ago, asand1 said:

While the board should support 32gb, there could be a bug in the BIOS not supporting 9gb sticks. I would flash the BIOS.

My BIOS is actually at its latest version before going into a beta BIOS.

[camxza2]

17 hours ago, Undertaker225 said:

Yes, technically this is true, but I've seen it not work before. If it would make your feel better, continue to test the individual sticks of ram and if I run into something else that tells me something else might be the issue then I will let you know.

 

Hi again, I tested out the two sticks of memory individually and no luck. I did get off the phone with HyperX support and they said the motherboard should be able to handle the RAM and even down-clock to 1600MHz if possible. 

[Undertaker225]

On ‎1‎/‎16‎/‎2017 at 11:17 AM, camxza2 said:

Hi again, I tested out the two sticks of memory individually and no luck. I did get off the phone with HyperX support and they said the motherboard should be able to handle the RAM and even down-clock to 1600MHz if possible. 

Well. There could be like I said, a problem with the motherboard. Or with the right ram itself. You could also request an RMA in some cases.