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Blue screen?

therussianpotato
By therussianpotato
in Troubleshooting
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hi i need help :)

 

when i turn my pc on it shows the windows logo ect

but then from no ware it switches to a blue screen and it says

a problem has occurred bla bla bla SYSTEM_SERVICE_EXCEPTION (dxgmms2.sys) 

and then it starts counting in % but when it gets to 100% nothing happens... :(

its just stuck forever! 

 

i have tried to google it but all i find is videos where the blue screen happens while the pc is booted up and running. my blue screen occurres :(

 

PLZ help me <3 

650x373xwindows-8-blue-screen-error.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.yOWUS_rYGn.png

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Posted
41 minutes ago, therussianpotato said:

hi i need help :)

 

when i turn my pc on it shows the windows logo ect

but then from no ware it switches to a blue screen and it says

a problem has occurred bla bla bla SYSTEM_SERVICE_EXCEPTION (dxgmms2.sys) 

and then it starts counting in % but when it gets to 100% nothing happens... :(

its just stuck forever! 

 

i have tried to google it but all i find is videos where the blue screen happens while the pc is booted up and running. my blue screen occurres :(

 

PLZ help me <3 

650x373xwindows-8-blue-screen-error.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.yOWUS_rYGn.png

Isn't there a QR code supposed to be there?

 

EDIT: Nvm you're using Windows 8 by the looks of things.

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Have you tried installing a newer version of your BIOS?

Judge a product on its own merits AND the company that made it.

How to setup MSI Afterburner OSD | How to make your AMD Radeon GPU more efficient with Radeon Chill | (Probably) Why LMG Merch shipping to the EU is expensive

Oneplus 6 (Early 2023 to present) | HP Envy 15" x360 R7 5700U (Mid 2021 to present) | Steam Deck (Late 2022 to present)

 

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Boot into safe mode and uninstall your video drivers. Something in the video drivers is causing the problem. When you are able to boot into normal boot mode, download and re- install the correct drivers for your video device.

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