WD Drive Issues

[brodieslee]

I have a problem.

I have a drive that I use to store games, phone backups, and pictures on. Today I wanted to back up my phone and when I plugged the drive in it didn't show up in file explorer. I went into device manager and saw that it was listed under storage devices but I tried to update the driver for it and nothing changed. I took the time to boot into my second OS, Ubuntu, and it didn't show up there too. Does anyone know what the hell is going on?

[Guest]

Run CrystalDiskInfo and see if drive is dead

[brodieslee]

deXxterlab97, I can feel the drive moving when i touch it

[ARikozuM]

1 minute ago, deXxterlab97 said:

see if drive is dead

Should he go over the biological defintion or "parameters" that make something alive?

[ARikozuM]

1 minute ago, brodieslee said:

I can feel the drive moving when i touch it

That's what she said?

[brodieslee]

but seriously, i have data to recover

[Guest]

5 hours ago, brodieslee said:

deXxterlab97, I can feel the drive moving when i touch it

sounds like a song title

next time use @deXxterlab97 thanks for capitalizing the X there, appreciate

 

No I mean still run the software, it could move but it could be dead too. 

[Guest]

5 hours ago, brodieslee said:

but seriously, i have data to recover

try different sata cable

[brodieslee]

Will do

[brodieslee]

It's over usb if that's helpful

[brodieslee]

I just ran crystaldiskinfo and everything seems okay but it lists the drive as drive 3 instead of E: or whatever

[Guest]

5 minutes ago, brodieslee said:

I just ran crystaldiskinfo and everything seems okay but it lists the drive as drive 3 instead of E: or whatever

quote people so they know. hmm that's weird

[ARikozuM]

Just now, deXxterlab97 said:

quote people so they know. hmm that's weird

The drive likely lost it's drive letter due to a flash drive or SATA cable.

[brodieslee]

5 hours ago, deXxterlab97 said:

quote people so they know. hmm that's weird

I also opened up disk management and all the settings for the drive exept for help and delete volume are not able to be selected

[Xanthe_2871]

@Captain_WD would know about this. He's an expert on hard disks drives! 

[Captain_WD]

5 hours ago, brodieslee said:

~snip~

Hi there

 

I'm sorry to hear about the situation. Could you specify the drive's model, what system are you using to access it and if you've tried some troubleshooting steps? 

 

Could you post a screenshot of the S.M.A.R.T. data that you have checked?

Also, I would suggest trying another cable and trying the drive on multiple ports and multiple computers to see if you have access to it. 

I'd recommend running WD Data Lifeguard Diagnostic and see if the drive is detected and if it passes both the quick and the extended tests.

Let me know how this goes and we will continue from there.

 

Thanks @Xanthe_2871 for the mention!

 

Captain_WD. 

[Litargirio]

Here's a possible solution that fixes a certin bug that prevents hard disk drives from showing up in Windows:

 

Go to Administrative Tools (you can type this into the search bar and it will come up, otherwise it's in Control Panel > System and Security > Administrative Tools); there, run Windows Memory Diagnostic, let it restrart the PC and do its thing.

 

Once the PC boots back into the Desktop, the drive should (maybe) show up in File explorer again.