Factory reset (Help)
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Solved by UL_42L,
Directly from a Verizon page:
Spoiler
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
Perform a factory data reset only if absolutely necessary as it removes all data including:
- GoogleTM account
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.)
Notes:
- Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
- An alternate reset method is available if the device can be powered on and is responsive.
- If troubleshooting third-party apps, disable the Automatic Restore option.
- Ensure the device is powered off.
- Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
-
From the System Recovery screen, select Factory Reset.
Utilize the Volume buttons to scroll through the menu options and the Power button to select.
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Select Yes.
Utilize the Volume buttons to scroll through the menu options and the Power button to select.
Allow several minutes for the factory data reset process to complete.

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