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samsung TV problem

Guest
By Guest
in Home Theater Equipment
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Posted

Hello,

when i turn off the TV the screen still shines like its still on.

What can be the problem?

Any solutions?

 

Thank you

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Posted

Like the backlight is on but the screen is black?

 

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Posted
3 minutes ago, Enderman said:

Like the backlight is on but the screen is black?

 

yes

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Just now, blackwargraymon said:

yes

Go into settings and turn energy saver mode off.

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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4 minutes ago, Enderman said:

Go into settings and turn energy saver mode off.

it was off already

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1 minute ago, blackwargraymon said:

it was off already

Ok then try turning it on? Or turn it on and off again?

Also try unplugging the TV for a while and plugging it back in, and as a last resort try to find a "reset to factory settings" option.

From what I've found this is the only known way of fixing the issue, so if none of those options work you will need to contact samsung and do an RMA to get  replacement.

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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1 minute ago, Enderman said:

Ok then try turning it on? Or turn it on and off again?

Also try unplugging the TV for a while and plugging it back in, and as a last resort try to find a "reset to factory settings" option.

From what I've found this is the only known way of fixing the issue, so if none of those options work you will need to contact samsung and do an RMA to get  replacement.

ok thank you for the help

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