Windows 10 start menu / search issue

[karstenve15]

Earlier today I wanted to download something. At one point I was so desperate that I just downloaded it from a random site. When I opened the folder it was not what I wanted to download. I downloaded some malware that spammed my internet browsers. I downloaded some third party software to help me and it worked! But when I rebooted my laptop the start menu didn't work.

I tried everything I could. I did a clean start, followed lots of steps form YouTube but didn't fix the issue. Does someone know what went wrong and how I can fix this?

Thanks!

[kirby99_2016]

you have a trojan in your computer. I.E you're screwed.

unless you do a fresh install of windows that is or boot in safe mode to run windows defender

[karstenve15]

Are you sure it's a trojan? My father is going to be so mad.

[karstenve15]

How do you boot in safe mode?

[kirby99_2016]

spam f8 when you turn on your pc then you should see an option to boot into safe mode

[elBarto]

it happened to me after i used malwarebytes

black screen after you insert the password right?

[elBarto]

30 minutes ago, karstenve15 said:

Earlier today I wanted to download something. At one point I was so desperate that I just downloaded it from a random site. When I opened the folder it was not what I wanted to download. I downloaded some malware that spammed my internet browsers. I downloaded some third party software to help me and it worked! But when I rebooted my laptop the start menu didn't work.

I tried everything I could. I did a clean start, followed lots of steps form YouTube but didn't fix the issue. Does someone know what went wrong and how I can fix this?

Thanks!

?

[karstenve15]

Yes

[elBarto]

2 minutes ago, karstenve15 said:

Yes

check deWaardt response in mt topic

 

[karstenve15]

Did you fix it?

 

[elBarto]

it worked for me

 

[elBarto]

you are suposed do do that everytime you boot your computer but i ran malwarebytes again and it started booting normaly again

[karstenve15]

I don't have that black screen. I can go to everything except for the start menu, the search bar

 

[karstenve15]

I'm dutch so I don't know how they call it but that thing in the right corner that gives warnings and stuff. I get a lot of warnings but can't open it.

[elBarto]

ohh i cant help then

sorry

[karstenve15]

Thx for the help tho. I will post tomorrow if I find a fix. If I don't find anything I will have to reinstall windows. Thanks for the help!!!