Only 1 stick of RAM detected

[rattacko123]

So I upgraded my ram, but my ram sticks were not supported and f**ked up my X99 deluxe's BIOS as shown in here: 

 

So now my motherboard only recognises 1 measly 4GB stick of my old ram, I tried putting 2,3,4 ram sticks in the grey slots, and pressing memOK! but still only 1 ram stick detected. I tried a few other combinations with 2 ram sticks, but still only 1 detected, so I was just wondering if any of you guys know of any ways to solve this issue. The first slots on the left and right are taken up by my CPU cooler, so I only have 6 ram slots available

EDIT: I'm barely able to run google chrome, and the system memory and compression is using up my hard drives

[rattacko123]

I can't really do anything on my computer, well I can do basic stuff like web browsing, but I can't play any games or any demanding stuff

[Tsx]

Use two sticks. Looking on the top of the cpu use the second slot left and right. 

[rattacko123]

12 minutes ago, Tsx said:

Use two sticks. Looking on the top of the cpu use the second slot left and right. 

Yeah I tried that, still doesn't work.

[Tsx]

3 minutes ago, rattacko123 said:

Yeah I tried that, still doesn't work.

Look at the manual. Their are massive information you could try. First your ram ist not compatible. In this case the led should flash on the mobo. By press and hold memok the mobo makes it kind of compatible.

 

The xmp could be enabled and disabled by a switch on the bottom of the mobo.

 

How to set ram correct is explained. 

 

A switch for clearing bios and so on.

[rattacko123]

On 17/09/2016 at 4:58 PM, Tsx said:

Look at the manual. Their are massive information you could try. First your ram ist not compatible. In this case the led should flash on the mobo. By press and hold memok the mobo makes it kind of compatible.

 

The xmp could be enabled and disabled by a switch on the bottom of the mobo.

 

How to set ram correct is explained. 

 

A switch for clearing bios and so on.

I tried the memok button and clearing Bios, XMP is off.
I plugged 1 ram stick into all of the slots except for the first ones on the left and right (my CPU cooler is waay too big so it takes up 2 slots) and only 2 of them worked. When I tried putting another ram stick into the second working slot, it doesn't recognise it. I tried putting all of my ram into the computer and it still only recognises 1 stick of ram. I think my motherboard either messed up some kind of secondary bios (like for memory management or something like that) or it cooked itself. The X99 deluxe is known to have issues especially with power management and overclocked RAM/CPU, so it might be a power issue, but I doubt that since I don't see how my computer should be working if the motherboard fried itself. I don't see how the motherboard could just stop nearly all my dimm slots from working without some other major failure.

[rattacko123]

This is either a Motherboard or a CPU issue. I definitely have 1 or more working sticks of ram, so they should work in all of the motherboard slots, but i've only managed to get 1 stick of ram to work in 2 slots. The CPU and motherboard are responsible for the RAM so it must be one of those two. motherboard has multiple points of failure so that is the most likely. A CPU is very unlikely to stop working in this manner as it is usually a catastrophic failure instead of a minor one when it comes to things like silicon.

[Tsx]

Make a pic - topview - of the mobo when 2 rams are installed.

[rattacko123]

Good news! I have managed to get my warranty approved, so I'll need to send my motherboard and maybe my CPU as well back to the place I bought it from.
My only concern is that two of the screws are screwed on so tight that the motherboard standoff is attached to the motherboard... should I be concerned? I'm thinking of removing it using pliers, but that might make the situation worse. That damn repair shop I sent my computer to last year, they must have used an electric screwdriver to screw on the motherboard

[Ryujin2003]

48 minutes ago, rattacko123 said:

Good news! I have managed to get my warranty approved, so I'll need to send my motherboard and maybe my CPU as well back to the place I bought it from.
My only concern is that two of the screws are screwed on so tight that the motherboard standoff is attached to the motherboard... should I be concerned? I'm thinking of removing it using pliers, but that might make the situation worse. That damn repair shop I sent my computer to last year, they must have used an electric screwdriver to screw on the motherboard

Unless you're HULK, using pliers wouldn't be a bad idea. If it gets to them like that, if there is any potential issue that could reflect your wrong doing and not warranty... well, leaving spacers would only add to their cause. Take ou the standoffs, put the MB in an anti static bag.