Audio doesnt work

[GermanPCBuilder]

when i came home like just a few minutes ago my mum placed my whole desk and my computer which is standing on it to a differnt location in the room and now when i look if everything is still working i dont have audio on my razer kraken pro.

i tested them with my phone and they work no problem.

i tried plugging the headphone into the front panel connectors and the ones at the mainbord and nothing works. i have no idea what my mum did to it but its not working.

i need help because i dont have any external speakers for my pc.

[kalious78]

make sure its all plugged in right and enabled in playback devices

[GermanPCBuilder]

Just now, kalious78 said:

make sure its all plugged in right and enabled in playback devices

its enabled and i have checked like 2 r 3 times that everything is plugged in right so im sure thats not the problem

[GermanPCBuilder]

Just now, Thread212 said:

screenshot please?
have u try to re-install the audio driver?

a screenshot of what ? ehy shoudl i reinstall audi drivers ? can they be damaged if the pc is off and transported?

[kalious78]

can try uninstalling the audio drivers and reinstalling them I guess, other than that I dunno.

 

I wouldn't think just moving the pc would do much to it unless you have a separate soundcard and it was knocked a lil to unseat it. 

 

maybe someone else will come along with an answer, do you not have anything else you can test in the pc ? no random headphones ?

 

also make sure there set as default in playback devices

[Kantor]

have you checked the internal header is still connected to the motherboard.

 

[GermanPCBuilder]

10 minutes ago, Kantor said:

have you checked the internal header is still connected to the motherboard.

 

yep still connected

 

16 minutes ago, kalious78 said:

can try uninstalling the audio drivers and reinstalling them I guess, other than that I dunno.

 

I wouldn't think just moving the pc would do much to it unless you have a separate soundcard and it was knocked a lil to unseat it. 

 

maybe someone else will come along with an answer, do you not have anything else you can test in the pc ? no random headphones ?

 

also make sure there set as default in playback devices

they re set as default , other random headphones dont work either, where can i uninstall them?

[Kantor]

who made your motherboard go to their websight and download the drivers for audio and reinstall them.

[GermanPCBuilder]

1 minute ago, Kantor said:

who made your motherboard go to their websight and download the drivers for audio and reinstall them.

my mainboard is from MSI , so do i just go to their website and download them or do i have to uninstall the old one first?

 

[Kantor]

you should be able to just download them and run the installer.

 

but other wise go to devise manager find the audio devise on your motherboard look under propeties and either click reinstall or delete them and then have windows look for drivers for the audio.

[GermanPCBuilder]

6 minutes ago, Kantor said:

you should be able to just download them and run the installer.

 

but other wise go to devise manager find the audio devise on your motherboard and either click reinstall or delete them and then have windows look for drivers for the audio.

i uninstalled the audio drivers but windws doent find any drivers to download so i have no audio drivers at all right now

[Kantor]

what motherboard do you have?

[GermanPCBuilder]

1 minute ago, Kantor said:

what motherboard do you have?

i ve gt a msi z170m mrtar with an i5 6600k currently not oc ed

[Kantor]

go here download and install the drivers for the audio and install them.

 

https://www.msi.com/Motherboard/support/Z170M-MORTAR.html#down-driver&Win10 64

[GermanPCBuilder]

4 minutes ago, Kantor said:

what motherboard do you have?

MSI Z170M Mortar

 

sorry my o key i kinda broken

 

[Kantor]

Just now, Kantor said:

go here download and install the drivers for the audio and install them.

 

https://www.msi.com/Motherboard/support/Z170M-MORTAR.html#down-driver&Win10 64

same advise.

[GermanPCBuilder]

6 minutes ago, Kantor said:

same advise.

now i dwnloaded them , and they are in a sperate flder , what do i do now ? restart ? some kind of weird installation?

 

 

[Kantor]

do you have win rar or 7zip?

[GermanPCBuilder]

Just now, Kantor said:

do you have win rar or 7zip?

nop

 

[Kantor]

you need something to decompress the file so you can install the drivers i like 7zip but look around and find something you like 7zip is free.

 

you can get them from either ninite.com or from their web sight.

Edited August 25, 2016 by Kantor

[GermanPCBuilder]

1 minute ago, Kantor said:

you need something to decompress the file so you can install the drivers i like 7zip but look around and find something you like 7zip is free.

i have downloaded 7zip now , hw do i decompress that folader and what ecaxtly do i need to decmpress

[Kantor]

look in your downloads file for it otherwise download it again if its in downloads right click on it and open it with 7zip

[GermanPCBuilder]

1 minute ago, Kantor said:

look in your downloads file for it otherwise download it again if its in downloads right click on it and open it with 7zip

when i open it with 7zip am i done ?

 

[Kantor]

exstract the folder to your desktop the open it and run the setup.exe

[Kantor]

you can run it from 7zip if you wantif windows complains click more info and then run anyway