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try uninstalling the driver from device manager then install the latest driver from the manufacturer website.

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11 minutes ago, RazerFX said:

Its crap windows 10. Go install linux on her computer and I promise her computer will work like new again. 

This doesn't really help some people need windows.

 

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18 hours ago, xGGAx said:

try uninstalling the driver from device manager then install the latest driver from the manufacturer website.

I tried that already. I've even completely reinstalled Windows, still didn't work. I've even tried a different wifi card, to which it won't boot and says its unsupported. What do I do??

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perhaps it is not supported at all (under windows 10). It might be hepful if you posted the laptop model number  and specs.

btw, even if windows says that your device is installed and working, it might not work at all. Something like that happened to me with a bluetooth dongle. Device manager said it was installed but it never worked. Installed win 7 drivers and it did.

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