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Microphone detected but not detecting sound

Motskeihelp
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Hello all, I have a hyper x cloud 2 headset, and until around 2 days ago, the microphone had been working fine for about a year. It then suddenly stopped working. I have received a replacement microphone but have the same problem, the microphone is detected in the recording devices tab but not detecting any sound. My motherboard is a Z97-A.

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Make sure that your mic isn't being hardware muted. Check on the side of the inline control (refer to pic). There should be a little sliding button that will mute your mice. If that doesn't work try to go into your device manager and reinstall your headset's drivers. Hope you work this out! I had the same problem.

 

hyperx_cloud_2_27.JPG

Current Build ~ "白龍"

CPU: Intel Core i5-4690K     Mobo: Asus Z97-A     Ram: Corsair Vengeance 8GB DDR3-1600Mhz (2x4GB)     HDD:  WD Caviar Blue 1TB     SSD: Samsung 850 EVO 250GB     GPU: MSI GTX 970 4GB Twin Frozr V      Case: NZXT Noctis 450     PSU: Corsair CX 600W     Mouse: Corsair M60     Keyboard: Logitech G710+ (MX Brown)     IEM: ATH-IM04

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4 minutes ago, ZeroGenesis said:

Make sure that your mic isn't being hardware muted. Check on the side of the inline control (refer to pic). There should be a little sliding button that will mute your mice. If that doesn't work try to go into your device manager and reinstall your headset's drivers. Hope you work this out! I had the same problem.hyperxcloudii_1-100586708-orig.png

Thanks for the reply ZeroGenesis, sadly I have tried both of these, but without success

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If you can't find any software solution, it might be the connection from the headphone to the mic. If you're still within your warranty you should be able to receive a new one from HyperX.

Current Build ~ "白龍"

CPU: Intel Core i5-4690K     Mobo: Asus Z97-A     Ram: Corsair Vengeance 8GB DDR3-1600Mhz (2x4GB)     HDD:  WD Caviar Blue 1TB     SSD: Samsung 850 EVO 250GB     GPU: MSI GTX 970 4GB Twin Frozr V      Case: NZXT Noctis 450     PSU: Corsair CX 600W     Mouse: Corsair M60     Keyboard: Logitech G710+ (MX Brown)     IEM: ATH-IM04

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2 hours ago, Motskeihelp said:

Hello all, I have a hyper x cloud 2 headset, and until around 2 days ago, the microphone had been working fine for about a year. It then suddenly stopped working. I have received a replacement microphone but have the same problem, the microphone is detected in the recording devices tab but not detecting any sound. My motherboard is a Z97-A.

are you on a pc or laptop? If you're on a laptop maybe check that the built in speakers/mic are able to detect sound?

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1 minute ago, SeamusFrederick said:

are you on a pc or laptop? If you're on a laptop maybe check that the built in speakers/mic are able to detect sound?

I am on a desktop, I have attempted to use a different headset in the computer, and the microphone worked, so I guess the headset itself has a problem. Thanks for the reply!

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