Windows 10 audio stutter

DarkEnergy · July 3, 2016

Ever since my mom upgraded her laptop from Windows 7 to Windows 10 about a week and a half ago, she has been having audio issues and I can't seem to fix it. It's an HP Pavilion dv6000 something, with AMD's A series APU and integrated HD radeon graphics.

It stutters while watching youtube videos and stutters while listening to music on the computer, anything audio related, so it's not a browser issue. I've tried updating the drivers, updating the CODEC driver, reinstalling both the audio CODEC driver and the audio driver, as well as reverting to default Windows 10 drivers. Nothing has fixed it. I've also tried Window's troubleshooting program for sound issues. It's a fresh installation of Windows 10 (upgraded then did a reset to reinstall). What am I missing?

Here are two screenshots at different times of dpclat showing the latency issues.

Vishvas Sudarshan · July 3, 2016

Well, try contacting HP or Microsoft. They might be able to help you!

Keesler · July 3, 2016

Yeah I would try contacting HP and or Microsoft one more thing you could try is updating the integrated graphics drivers I know the audio has nothing to do with that but somethings stupid things can happen with those integrated graphics

DarkEnergy · July 3, 2016

4 hours ago, Keesler said:

Yeah I would try contacting HP and or Microsoft one more thing you could try is updating the integrated graphics drivers I know the audio has nothing to do with that but somethings stupid things can happen with those integrated graphics

It's already on the latest driver. I feel that if I contacted HP or Microsoft they would just give me basic problem solving methods like reinstalling or using their troubleshooting program.

Keesler · July 4, 2016

10 hours ago, DarkEnergy said:

It's already on the latest driver. I feel that if I contacted HP or Microsoft they would just give me basic problem solving methods like reinstalling or using their troubleshooting program.

The next thing I would try is installing the old drivers over the new ones, I had to do this with my toshiba laptop