PC freezing, stuck on loading - hard drive failing?

[Frankz]

Several days ago my aunt told me her laptop stopped working and it wouldn't load into windows.

 

At first I thought it was a windows update or driver issue but after undoing those updates and disabling the driver, the issues remained & seemed to get progressively worse. Right now I'm not sure what to do & what else I could try. I'm thinking of a harddrive failure but i'm not really an expert on this matter so I can't know for certain.

 

I'll try to explain which issues I encountered & what troubleshooting I already did.

 

The issues;

- Very very slow startup(from the HP splash screen to the windows logon would take several minutes)

- Once at the Windows Logon screen, it would get stuck at the Welcome screen and just load forever.

- In safemode, navigating to the System restore menu would just completely freeze the laptop. I left the laptop on and after an hour it suddenly opened the system restore menu?

 

Troubleshooting Ive done so far:

- System restore through F8 at Startup - Didn't change anything

- Enter safemode to perform a cleanboot & disable the graphics drivers - didn't change anything

- sfc /scannow & dism commands - for some reason both stopped at 40%, the sfc command stopped at 40% & reported that corrupt files were found, then I proceeded to use the dism command to try & fix these corrupt files but stopped at 40% and completely froze the laptop. All I could do was reboot it, after this reboot I could not get into safemode any more.

- Through F8 @ startup I tried to do Startup repair and Refresh PC but it wouldn't let me do either of them - Refreshing PC would tell me "The drive where windows is installed is locked, unlock the drive and try again."

- I tried to do another system restore but it said the drive was corrupt.

- I did some hard drive tests - the SMART test passed but the Hard drive DST short test failed, I then proceeded to do an Optimized DST test but this one passed?

 

Right now the chkdsk command has been scanning the C:\ drive for 2hours and about 25 bad sectors have been found.

 

That's all I got for now, if anyone has any idea what might be the cause of my problems and what I could do, i'd greatly appreciate your help.

 

Thanks in advance!

 

 

 

[riNcis_]

Probably.

[NinjaJc01]

7 minutes ago, Frankz said:

Snip

 

 

Install Piriform Speccy if you can and find out the SMART info for the drive

[Frankz]

2 minutes ago, NinjaJc01 said:

Install Piriform Speccy if you can and find out the SMART info for the drive

I'm not able to boot into windows, so I can't install anything either, i'm currently booted on a USB drive to access certain functions through a tool called LazeSoft http://www.lazesoft.com

[A Silver]

I had the same issue when  built my pc. The hard drive was faulty so I got a replacement and it worked fine after