Blue Screens

[icerouther]

So it all started 2 weeks ago or so. I started getting blue screens when I was playing games. Sometimes after a few minutes and sometimes it wouldnt happen for several hours. Basicly pretty random and I can't really pinpoint any reason to why it's happening.

 

Anyway a few days ago, I decided to uninstall Windows 8.1 and do a clean Install of Windows 10.

For about 2 days I didn't have any bluescreens, so I thought I fixed it with doing a clean install of Windows, but today it started happening again.

3 times in fact. With a diffrent error message every time:

KMODE_EXCEPTION_NOT_HANDLED

SYSTEM_SERVICE_EXCEPTION

APC_INDEX_MISMATCH

 

I also decided to update my BIOS to the latest version, cause I read somewhere that an outdated BIOS might cause issues like these, but that did not help either.

 

My CPU and GPU are both running at default clock speed, so too high overclocking really shouldnt be the issue either.

 

My best guess right now is that some piece of hardware in my PC is malfunctioning, but I have no Idea how I could narrow down, what exactly is causing the problem. Any ideas?

 

Also here are all the Files from C:\Windows\Minidump, that have been created since I installed Windows 10. I don't really know how to open them and analyze the info they contain,

but appereantly they are supposed to be able to help pinpoint the issue (if one is capable of opening and reading them)

 

Thanks for your Time helping me out with this issue.

061916-5593-01.dmp

061916-5750-01.dmp

061916-5781-01.dmp

061916-8015-01.dmp

[cayphed]

What I can gather from these is bad drivers, but just a quick look.

 

[JefferyD90]

8 hours ago, icerouther said:

So it all started 2 weeks ago or so. I started getting blue screens when I was playing games. Sometimes after a few minutes and sometimes it wouldnt happen for several hours. Basicly pretty random and I can't really pinpoint any reason to why it's happening.

 

Anyway a few days ago, I decided to uninstall Windows 8.1 and do a clean Install of Windows 10.

For about 2 days I didn't have any bluescreens, so I thought I fixed it with doing a clean install of Windows, but today it started happening again.

3 times in fact. With a diffrent error message every time:

KMODE_EXCEPTION_NOT_HANDLED

SYSTEM_SERVICE_EXCEPTION

APC_INDEX_MISMATCH

 

I also decided to update my BIOS to the latest version, cause I read somewhere that an outdated BIOS might cause issues like these, but that did not help either.

 

My CPU and GPU are both running at default clock speed, so too high overclocking really shouldnt be the issue either.

 

My best guess right now is that some piece of hardware in my PC is malfunctioning, but I have no Idea how I could narrow down, what exactly is causing the problem. Any ideas?

 

Also here are all the Files from C:\Windows\Minidump, that have been created since I installed Windows 10. I don't really know how to open them and analyze the info they contain,

but appereantly they are supposed to be able to help pinpoint the issue (if one is capable of opening and reading them)

 

Thanks for your Time helping me out with this issue.

061916-5593-01.dmp

061916-5750-01.dmp

061916-5781-01.dmp

061916-8015-01.dmp

what does event viewer say?

[icerouther]

5 hours ago, JefferyD90 said:

what does event viewer say?

I'm not exactly sure what you are looking for from event viewer. wether its just the critical events or all the events before that that lead up to the event. Anyway here is a file containing the 4 critical events. I've never really worked with the event manager, but it said something about language files that needed to be included for it to be viewed.

I have a question about that aswell:

If I only include a English(USA) file can this still be viewed by people that might have their Windows installed in English(Great-Britain) or a entirely diffrent language like French or German?

critical events.evtx

critical events_1031.MTA

critical events_1033.MTA

critical events_2057.MTA

critical events_3081.MTA

critical events_4105.MTA

critical events_5129.MTA

critical events_6153.MTA

[JefferyD90]

4 hours ago, icerouther said:

I'm not exactly sure what you are looking for from event viewer. wether its just the critical events or all the events before that that lead up to the event. Anyway here is a file containing the 4 critical events. I've never really worked with the event manager, but it said something about language files that needed to be included for it to be viewed.

I have a question about that aswell:

If I only include a English(USA) file can this still be viewed by people that might have their Windows installed in English(Great-Britain) or a entirely diffrent language like French or German?

critical events.evtx

critical events_1031.MTA

critical events_1033.MTA

critical events_2057.MTA

critical events_3081.MTA

critical events_4105.MTA

critical events_5129.MTA

critical events_6153.MTA

oh wow, you're the first person I think to ever actually post those!  haha.  Anyways, this isn't exactly what I wanted.  All that shows is that your computer turned off without being powered down first.  You need to send a .evtx file of everything, or at least the errors that correspond with your BSOD.

[icerouther]

19 hours ago, JefferyD90 said:

oh wow, you're the first person I think to ever actually post those!  haha.  Anyways, this isn't exactly what I wanted.  All that shows is that your computer turned off without being powered down first.  You need to send a .evtx file of everything, or at least the errors that correspond with your BSOD.

Alright here is a file containing all the events listed in event viewer. I tried uploading it here, but I keep getting this error (There was a problem processing the uploaded file. -200) so I had to upload it somewhere else.

All_Events.evtx
https://1drv.ms/u/s!Ah5_qWiESlT4hVxpVZui9-QQnCf_
LocaleMetaData.rar
https://1drv.ms/u/s!Ah5_qWiESlT4hV1R_FnR-IdYTDjM

Also: I saw in your description you have that long guide on how to install Windows linked at the bottom.
A few days ago I made a thread on which drivers I should install after I install after installing Windows and people just told me that it should be just fine if I have Windows update enabled, that it would just find all the drivers I need automaticly and install them, but judging from looking over your post quickly that doesn't really seem to be the best way of dealing with drivers.

[JefferyD90]

12 minutes ago, icerouther said:

Alright here is a file containing all the events listed in event viewer. I tried uploading it here, but I keep getting this error (There was a problem processing the uploaded file. -200) so I had to upload it somewhere else.

All_Events.evtx
https://1drv.ms/u/s!Ah5_qWiESlT4hVxpVZui9-QQnCf_
LocaleMetaData.rar
https://1drv.ms/u/s!Ah5_qWiESlT4hV1R_FnR-IdYTDjM

Also: I saw in your description you have that long guide on how to install Windows linked at the bottom.
A few days ago I made a thread on which drivers I should install after I install after installing Windows and people just told me that it should be just fine if I have Windows update enabled, that it would just find all the drivers I need automaticly and install them, but judging from looking over your post quickly that doesn't really seem to be the best way of dealing with drivers.

Okay, I want you to do 2 things...

 

Disable Ready Boost http://windows.microsoft.com/en-us/windows/turn-readyboost-on-off-storage-device#1TC=windows-7

Disable Page Filing http://windows.microsoft.com/en-us/windows/change-virtual-memory-size#1TC=windows-7

 

EDIT: Additionally, after doing those two things, do a disk check on all of your drives.

 

EDIT2: PDApp.exe (whatever that is) is also crashing a awful lot.

 

I'm willing to bet the overall problem is a hard drive failure. (but I think it is a USB hard drive, but I don't know that just yet)  Just get back to me when you know more.

 

 

[icerouther]

 

On 20.6.2016 at 7:49 PM, JefferyD90 said:

Okay, I want you to do 2 things...

 

Disable Ready Boost http://windows.microsoft.com/en-us/windows/turn-readyboost-on-off-storage-device#1TC=windows-7

Disable Page Filing http://windows.microsoft.com/en-us/windows/change-virtual-memory-size#1TC=windows-7

 

EDIT: Additionally, after doing those two things, do a disk check on all of your drives.

 

EDIT2: PDApp.exe (whatever that is) is also crashing a awful lot.

 

I'm willing to bet the overall problem is a hard drive failure. (but I think it is a USB hard drive, but I don't know that just yet)  Just get back to me when you know more.

 

 

So I tried disabling ReadyBoost, but it showed me this message:  "ReadyBoost is not enabled on this computer because the system disk is fast enough that ReadyBoost is unlikely to provide additional benefit." in the ReadyBoost options and there was nothing else there to be enabled or disabled, so I guess that should check out for having it disabled.

 

I also disabled page filing. (which was only enabled on the C drive)

 

and did the disk check for all my 4 harddrives: 2 SSDs and 2 HDDs. It didn't find any errors any of my Drives.

 

Also It's not a USB drive, as I don't even own a USB drive. All the drives are internal and connected over the SATA ports.

 

As for the crashes. It seems rather random when they occur. Sometimes when there is a crash and I start things back up, it crashes again right away after only around 10 minutes and sometimes it can go several days without a crash. So far I believe I had 4 crashes under windows 10. 2 times in Leagueof Legends, once while I had a Video from Amazon Prime Video loaded, and went away from the PC for a few minutes to get a snack and once while playing Warthunder. Before, when I was still on Windows 8.1 it happened a few times in CS:GO and LoL aswell. So mostly in games and once while having a movie loaded, but not actully playing it at that moment. I don't know wether this info helps to narrow down the cause of my problem.

 

Should I turn page filing back on, now that I checked the harddrives or leave it off?

 

And how would I proceed with checking other components like my RAM or my CPU for malfunctions?

 

 

 

 

 

 

[JefferyD90]

55 minutes ago, icerouther said:

 

So I tried disabling ReadyBoost, but it showed me this message:  "ReadyBoost is not enabled on this computer because the system disk is fast enough that ReadyBoost is unlikely to provide additional benefit." in the ReadyBoost options and there was nothing else there to be enabled or disabled, so I guess that should check out for having it disabled.

 

I also disabled page filing. (which was only enabled on the C drive)

 

and did the disk check for all my 4 harddrives: 2 SSDs and 2 HDDs. It didn't find any errors any of my Drives.

 

Also It's not a USB drive, as I don't even own a USB drive. All the drives are internal and connected over the SATA ports.

 

As for the crashes. It seems rather random when they occur. Sometimes when there is a crash and I start things back up, it crashes again right away after only around 10 minutes and sometimes it can go several days without a crash. So far I believe I had 4 crashes under windows 10. 2 times in Leagueof Legends, once while I had a Video from Amazon Prime Video loaded, and went away from the PC for a few minutes to get a snack and once while playing Warthunder. Before, when I was still on Windows 8.1 it happened a few times in CS:GO and LoL aswell. So mostly in games and once while having a movie loaded, but not actully playing it at that moment. I don't know wether this info helps to narrow down the cause of my problem.

 

Should I turn page filing back on, now that I checked the harddrives or leave it off?

 

And how would I proceed with checking other components like my RAM or my CPU for malfunctions?

 

 

 

 

 

 

Run with Page Filing turned off for a few days and see how it turns up.  Additionally, there is SOME kind of USB component throwing errors. (it might be just a USB controller)

 

You can run a memtest if you'd like.  It wouldn't take but a hour or so and would eliminate RAM.

[icerouther]

On 22.6.2016 at 9:56 PM, JefferyD90 said:

Run with Page Filing turned off for a few days and see how it turns up.  Additionally, there is SOME kind of USB component throwing errors. (it might be just a USB controller)

 

You can run a memtest if you'd like.  It wouldn't take but a hour or so and would eliminate RAM.

Alright so I've been Rundung the builtin Windows Memorytest at Standard settings and that dient finden any error. However when I ran this Programm called memtest and opened 7 instances each assigned 2000mb of RAM to test, the 3rd one i opened kept producing error almost every minute.

 

So now I'm testing my 4 ram-sticks all seperatly to figure out which one is failing.

 

And I guess I might also be testing each stick in each slot, for good meassure just to make sure it's actually the ram that is failing and not the motherboard or something like that.

 

I didn't do the advanced memory test from Windows because that apperantly takes up to 12 hour for a single 4gb stick of RAM

[JefferyD90]

2 hours ago, icerouther said:

Alright so I've been Rundung the builtin Windows Memorytest at Standard settings and that dient finden any error. However when I ran this Programm called memtest and opened 7 instances each assigned 2000mb of RAM to test, the 3rd one i opened kept producing error almost every minute.

 

So now I'm testing my 4 ram-sticks all seperatly to figure out which one is failing.

 

And I guess I might also be testing each stick in each slot, for good meassure just to make sure it's actually the ram that is failing and not the motherboard or something like that.

 

I didn't do the advanced memory test from Windows because that apperantly takes up to 12 hour for a single 4gb stick of RAM

sure that your timing, voltage, and speeds are set correctly.

[icerouther]

21 hours ago, JefferyD90 said:

sure that your timing, voltage, and speeds are set correctly.

Don't really know much about RAM settings like timings, speed and voltage. I never really changed anything about them and only ever used them with the settings they came with out of the box. 

 

Anyway I tested all 4 sticks in all 4 slots. So all 16 combinations. And it turned out that the stick I labeled as stick 04 produced errors in each of the 4 slots. while the other ones ran fine no matter which slot I put them in. So I'm guessing that's a pretty good sign, there is something wrong with that stick. Anyway for now I'm just running 2 of the good sticks with 8gb instead of my usual 16gb RAM. And I guess only time will tell wether that was the issue or if the crashes continue.

 

Also I might have figured out what the USB device was that you mentioned. I have a Corsair Powersupply that comes with the Corsair Link Software and I guess that might have been the usb device. I just unplugged that from the internal usb port now since I never use that software anyway. Infact I didnt even install it when I switched to Windows 10.

[JefferyD90]

1 hour ago, icerouther said:

Don't really know much about RAM settings like timings, speed and voltage. I never really changed anything about them and only ever used them with the settings they came with out of the box. 

 

Anyway I tested all 4 sticks in all 4 slots. So all 16 combinations. And it turned out that the stick I labeled as stick 04 produced errors in each of the 4 slots. while the other ones ran fine no matter which slot I put them in. So I'm guessing that's a pretty good sign, there is something wrong with that stick. Anyway for now I'm just running 2 of the good sticks with 8gb instead of my usual 16gb RAM. And I guess only time will tell wether that was the issue or if the crashes continue.

 

Also I might have figured out what the USB device was that you mentioned. I have a Corsair Powersupply that comes with the Corsair Link Software and I guess that might have been the usb device. I just unplugged that from the internal usb port now since I never use that software anyway. Infact I didnt even install it when I switched to Windows 10.

That's the reason why it was throwing the errors then, because you didn't install the software.

 

You should always install the manufacture drivers.