Booting loop

[NecroFlex]

Ok, so my friends laptop died cause it ran out of power, when she tried to restart it, it gave her a BSOD with the ''CRITICAL_PROCESS_DIED'' error (W10 is useless with BSODs).

First off, she's not good with PCs, so she couldn't tell me everything right...

 

Anyway, she said it then restarted, she got some weird symbols at the top of her computer screen (not artefacts), too quick to take a pic of and then it did start up once after a few failed boots...but, here's the issue, opening programs took minutes, even tho the usage of the CPU or anything else was non-existent, but she could open up task manager w/o issue and malwarebytes too, just some programs took minutes if they even loaded up, the start menu same, minutes to show.

 

Anyway, she restarted her PC and from then on out, she had a loop of it showing the asus logo, then this pic: http://prntscr.com/bel9vx   then automaticall goes forward to this: http://prntscr.com/bela37  and then this: http://prntscr.com/bela7q and after a bit it restarts, repeating the whole process.

 

She did leave it for a a few hrs but nothing happened, same loop. She then pressed the CTRL - I option after i told her to and brings her to this: http://prntscr.com/bel7ro

She can only press 2., 3. and 6., other are greyed out.

 

What could the issue be? Did something critical got fcked up when the laptop lost power since this is a RAID0 setup or what?

 

EDIT: ofc she'd like to save the data from the SSDs since there's important data on it

[NunoLava1998]

It seems that a harddrive was dead. 

[Yongtjunkit]

1 hour ago, NecroFlex said:

Ok, so my friends laptop died cause it ran out of power, when she tried to restart it, it gave her a BSOD with the ''CRITICAL_PROCESS_DIED'' error (W10 is useless with BSODs).

First off, she's not good with PCs, so she couldn't tell me everything right...

 

Anyway, she said it then restarted, she got some weird symbols at the top of her computer screen (not artefacts), too quick to take a pic of and then it did start up once after a few failed boots...but, here's the issue, opening programs took minutes, even tho the usage of the CPU or anything else was non-existent, but she could open up task manager w/o issue and malwarebytes too, just some programs took minutes if they even loaded up, the start menu same, minutes to show.

 

Anyway, she restarted her PC and from then on out, she had a loop of it showing the asus logo, then this pic: http://prntscr.com/bel9vx   then automaticall goes forward to this: http://prntscr.com/bela37  and then this: http://prntscr.com/bela7q and after a bit it restarts, repeating the whole process.

 

She did leave it for a a few hrs but nothing happened, same loop. She then pressed the CTRL - I option after i told her to and brings her to this: http://prntscr.com/bel7ro

She can only press 2., 3. and 6., other are greyed out.

 

What could the issue be? Did something critical got fcked up when the laptop lost power since this is a RAID0 setup or what?

 

EDIT: ofc she'd like to save the data from the SSDs since there's important data on it

 Raid 0 is a dangerous configuration, it provides speed with no data redundancy. No idea if ssd is dead but a data recovery service might able to recover the data if it's just a raid failure not a dead ssd. Do not attempt to recreate the raid volume you may loose all the data when there's a potential of recovering it

 

Linus also had a raid failure but he/recovery service managed to recover all the data 

 

[NecroFlex]

Well it's an asus laptop...not sure why asus thought it was a good idea to make the laptop have RAID 0, but ok....

[Captain_WD]

2 hours ago, NecroFlex said:

~snip~

Hi

 

Could you give us the exact model of the laptop? If one of the SSDs in the RAID array has a problem and you can't boot up the system you are not likely to get the data back unless you contact a data recovery company. RAID0 splits the data between all drives in the array and if one of them fails or malfunctions you own't be able to read anything. Does your friend have a backup of their data? 

 

I'd contact the manufacturer directly and see what the guys there can say about this.

 

Captain_WD.

[NecroFlex]

8 hours ago, Captain_WD said:

Hi

 

Could you give us the exact model of the laptop? If one of the SSDs in the RAID array has a problem and you can't boot up the system you are not likely to get the data back unless you contact a data recovery company. RAID0 splits the data between all drives in the array and if one of them fails or malfunctions you own't be able to read anything. Does your friend have a backup of their data? 

 

I'd contact the manufacturer directly and see what the guys there can say about this.

 

Captain_WD.

https://www.asus.com/Notebooks/ASUS-ZenBook-Touch-U500VZ/specifications/

 

It's this one, she already went to an IT and from how she told me (again, she doesn't know anything about PCs), they were able to see some data, so i think the SSDs are fine, but probably windows crapped and bricked itself when it was doing something when the battery died

[Captain_WD]

On 10.06.2016 г. at 8:25 PM, NecroFlex said:

~snip~

 

Did the guys manage to get some data off? According to one of the screenshots you've provided one of the two 120GB SSDs has some sort of a problem so I'd contact the manufacturer's support directly and ask what may be the cause and a potential fix for this. If the BIOS is detecting a problem in a RAID0 array this isn't good news most of the time.

 

Captain_WD.

[NecroFlex]

On 13/06/2016 at 11:05 AM, Captain_WD said:

 

Did the guys manage to get some data off? According to one of the screenshots you've provided one of the two 120GB SSDs has some sort of a problem so I'd contact the manufacturer's support directly and ask what may be the cause and a potential fix for this. If the BIOS is detecting a problem in a RAID0 array this isn't good news most of the time.

 

Captain_WD.

Well, from what she told me, the IT guy said that SSD was dead, but thankfully, most of her important files she really needed were on the working one, so they saved those and only charged her 20€ for the work.

 

She got the laptop a bit over 3 years ago, so idk about warranty. Overall i'm surprised that asus decided that RAID 0 on a laptop would be a good idea...

[Captain_WD]

14 hours ago, NecroFlex said:

~snip~

RAID0 can be a good idea for certain types of usage, but it's highly recommended that you have a backup of your data as it involves quite the risk.

I'm still interested in how the guys there managed to get data off a RAID0 array with one failed SSD in it. 

Captain_WD.

[NecroFlex]

9 minutes ago, Captain_WD said:

RAID0 can be a good idea for certain types of usage, but it's highly recommended that you have a backup of your data as it involves quite the risk.

I'm still interested in how the guys there managed to get data off a RAID0 array with one failed SSD in it. 

Captain_WD.

So am i, she told me that they said one SSD was dead, otherone was fine and it had all the data she needed on it.

 

Just a question, when you look at the pic showing both SSDs and one has that error, are the SSDs 128GB or 256GB ones?

[Captain_WD]

26 minutes ago, NecroFlex said:

~snip~

From the looks of it each of them are 128GB and they total 256GB in total in the RAID0 array. 
Checking with the fficial support of the laptop manufacturer or with the SSD manufacturer can give you more info regarding this. 

Captain_WD.

[NecroFlex]

7 minutes ago, Captain_WD said:

From the looks of it each of them are 128GB and they total 256GB in total in the RAID0 array. 
Checking with the fficial support of the laptop manufacturer or with the SSD manufacturer can give you more info regarding this. 

Captain_WD.

I did type the model number but didn't find anything, thus i asked, thanks

 

SO, it's literally impossible to save files from a RAID 0 with only 1 operational SSD?

[Captain_WD]

2 hours ago, NecroFlex said:

~snip~

The way that RAID0 works is that it takes the data (regardless if it's a single file or not) and literally splits it into two parts and writes each part on each drive. This all data has half of it on one drive and the other half - on the other drive. If one of the drive doesn't function well enough to provide the part of the data that it contains there simply isn't a way to get the whole data back (there are exceptions for data recovery companies of course). 

Here's how Linus would explain this:

 

 

Captain_WD.

[NecroFlex]

6 minutes ago, Captain_WD said:

The way that RAID0 works is that it takes the data (regardless if it's a single file or not) and literally splits it into two parts and writes each part on each drive. This all data has half of it on one drive and the other half - on the other drive. If one of the drive doesn't function well enough to provide the part of the data that it contains there simply isn't a way to get the whole data back (there are exceptions for data recovery companies of course). 

 

Captain_WD.

So basically, they could be lying that the other SSD died and kept it for themselves?

[Captain_WD]

22 minutes ago, NecroFlex said:

~snip~

I can't possibly say that. Usually, when a part is not functioning anymore you get it back from the technician, even though it's not working. I suppose you could ask for it and then run some checks yourself. The S.M.A.R.T. data should tell you pretty accurately if the drive has failed or not. Just make sure the Serial Number of the SSD on the S.M.A.R.T. status (if they give it back to you) matches the Serial Number on the photo that you posted in your original post (simply to make sure they are returning the same SSD). 

 

Again, I can't say if the people fixing the laptop did something wrong or not. There are ways that have been discusses in order to get data back off a failed RAID0 but frankly speaking, a failed SSD from a RAID0 array seems a bit of a long shot for a simple, inexpensive yet successful data recovery. 

 

Captain_WD.