Windows wont load

[wolfie495]

so im pretty sure a virus is on my computer because windows wont stop loading. ive tried to load windows with safe mode however instead of loading anything my computer just shows the windows logo for a second and black screens and  does absolutely nothing. anything else that i can do to save my pc? all help is appreciated 

[vanished]

You could try booting Ubuntu on a life USB and running ClamAV to try and clean it externally

[2Fast2Quik]

Did this happen randomly, after a program install, etc? Have you tried swapping off the harddrive and using a different storage device and booting windows 10 ( you use windows 10 without the license, it's just that some things won't work, so I recommend making a windows 10 boot drive (usb) and installing windows as so).

 

 

[wolfie495]

43 minutes ago, 2Fast2Quik said:

Did this happen randomly, after a program install, etc? Have you tried swapping off the harddrive and using a different storage device and booting windows 10 ( you use windows 10 without the license, it's just that some things won't work, so I recommend making a windows 10 boot drive (usb) and installing windows as so).

 

 

 

55 minutes ago, Ryan_Vickers said:

You could try booting Ubuntu on a life USB and running ClamAV to try and clean it externally

Ok so I just removed everything from the hard drive instead and reinstalled windows. all i have right now is a black screen and a mouse cursor, i can ctrl + alt + delete to go to the task manager but thats about it, there in no internet explorer from which i can start downloading things from, there in no taskbar, icons nothing but a black screen. i tried restarting my computer and that did not change anything at all. rip. anyone know what i can do?

[2Fast2Quik]

How did you delete everything?

[wolfie495]

6 minutes ago, 2Fast2Quik said:

How did you delete everything?

in  windows recovery there was an option to delete all programs so i did

[2Fast2Quik]

6 minutes ago, wolfie495 said:

in  windows recovery there was an option to delete all programs so i did

That's not what I would say "Deleting everything", the problem still exists, the mere fact that you have a cursor in windows is fact that your problem is still there. YOU HAVE TO PHYSICALLY REINSTALL WINDOWS OR ANOTHER OS. (sorry for caps)

[wolfie495]

6 minutes ago, 2Fast2Quik said:

That's not what I would say "Deleting everything", the problem still exists, the mere fact that you have a cursor in windows is fact that your problem is still there. YOU HAVE TO PHYSICALLY REINSTALL WINDOWS OR ANOTHER OS. (sorry for caps)

thats exactly what i did, in the windows recovery it said it would uninstall ALL programs and it did just that. I have no desktop because of another reason, the problem is completely gone however there is a new problem

[2Fast2Quik]

2 minutes ago, wolfie495 said:

thats exactly what i did, in the windows recovery it said it would uninstall ALL programs and it did just that. I have no desktop because of another reason, the problem is completely gone however there is a new problem

 

Im afraid you are probably going to have to do a fresh install, not sure if there is anyway to delete literally everything (including windows) on your hard drive via bios but you're gonna have to do it in order to do a fresh install. Which Windows Version is this?

[wolfie495]

5 minutes ago, 2Fast2Quik said:

Im afraid you are probably going to have to do a fresh install, not sure if there is anyway to delete literally everything (including windows) on your hard drive via bios but you're gonna have to do it in order to do a fresh install. Which Windows Version is this?

windows 10

[2Fast2Quik]

14 minutes ago, wolfie495 said:

windows 10

Ok, you are going to have to format the hard drive using the bios, and use a usb to install windows 10.

[wolfie495]

8 minutes ago, 2Fast2Quik said:

Ok, you are going to have to format the hard drive using the bios, and use a usb to install windows 10.

ok but i have no clue how to do that

[2Fast2Quik]

3 minutes ago, wolfie495 said:

ok but i have no clue how to do that

Actually you can just do this. Download windows 10 to a usb: https://www.microsoft.com/en-ca/software-download/windows10

Plug it into your PC and immediatly access bios, there choose what drive to boot to (if you need help google, still need help I ask me). There windows will install and click Custom install, there should be an option to format the harddrive you want to install onto. 

[vanished]

49 minutes ago, wolfie495 said:

 

Ok so I just removed everything from the hard drive instead and reinstalled windows. all i have right now is a black screen and a mouse cursor, i can ctrl + alt + delete to go to the task manager but thats about it, there in no internet explorer from which i can start downloading things from, there in no taskbar, icons nothing but a black screen. i tried restarting my computer and that did not change anything at all. rip. anyone know what i can do?

If you don't have access to another computer, I honestly don't know what you can do.

[wolfie495]

7 minutes ago, Ryan_Vickers said:

If you don't have access to another computer, I honestly don't know what you can do.

i have this one

[vanished]

2 minutes ago, wolfie495 said:

i have this one

Well with a working computer, download ubuntu and a windows installer and then you can fix the one that's messed up.

[2Fast2Quik]

5 minutes ago, wolfie495 said:

i have this one

I'd try my windows install and then Ubuntu. Or just follow Ryan, up to you op. 

[wolfie495]

6 minutes ago, 2Fast2Quik said:

I'd try my windows install and then Ubuntu. Or just follow Ryan, up to you op. 

im downloading windows right now its taking a while, however how would it work if i dont have a key?

[2Fast2Quik]

6 minutes ago, wolfie495 said:

im downloading windows right now its taking a while, however how would it work if i dont have a key?

Yes, but you will be restricted for a couple of things, like changing the colour of your theme, it's fine. In fact, if you still have a windows 8 key that WAS the key for your previous windows 10 (the one that just f'd up) you could use that I think. (Worked for me). Additionally if you want to and your problem is fixed you can talk to a microsoft support employee and they could give you a key given the circumstance, something I've done in the past. 

[wolfie495]

10 minutes ago, 2Fast2Quik said:

Yes, but you will be restricted for a couple of things, like changing the colour of your theme, it's fine. In fact, if you still have a windows 8 key that WAS the key for your previous windows 10 (the one that just f'd up) you could use that I think. (Worked for me). Additionally if you want to and your problem is fixed you can talk to a microsoft support employee and they could give you a key given the circumstance, something I've done in the past. 

ive downloaded windows onto my flash drive, how would i install it?

[2Fast2Quik]

Plug ur usb into your Pc that has the issues. Go to bios once turning it on. THere, choose your usb as boot drive, (you can google that if you need to, or ask me) Then exit bios (save changes) 

[2Fast2Quik]

3 minutes ago, wolfie495 said:

ive downloaded windows onto my flash drive, how would i install it?

Also have you just downloaded the file or have you opened it up and done the processes required.

[wolfie495]

5 minutes ago, 2Fast2Quik said:

Also have you just downloaded the file or have you opened it up and done the process.

i downloaded the file and placed it onto the usb

 

[2Fast2Quik]

Just now, wolfie495 said:

i downloaded the file and placed it onto the usb

 

 

You have to open the file and go along from there. You are not done yet my friend.

[wolfie495]

10 minutes ago, 2Fast2Quik said:

You have to open the file and go along from there. You are not done yet my friend.

i cannot open it because its an iso file