PC shuts down while gaming

[Hunched]

I've been playing Witcher 3 the past week and it's worked fine until today.

Every 30 minutes or so the PC will suddenly black screen and reboot, no recent changes have been made physically or software wise.

 

In Event Viewer there's obviously the Critical Kernel-Power error (unexpected shutdown) and the only other thing to always happen at the exact same second is this warning "The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2." as a warning. Event 219, Kernel-PnP.

 

I've done a system restore that's prior to the issue happening, done sfc /scannow and the dism /online /cleanup-image /restorehealth commands.

I'm having trouble finding anything about ACPI causing crashes.

I have no dmp files because it's not a BSOD so they aren't generated.

 

It's basically impossible to find a straight answer from Google or to find anyone that has solved this, seems like it usually doesn't cause reboots. 

I really don't want to have to end up wasting weeks of my life and rebuying multiple components, reinstalling windows, all to solve nothing like so many people in forums I'm finding.

 

It's annoying how difficult it is apparently to find out what the cause of a problem is. I feel like it's a driver that corrupted or something failing, but only under stress? Normal browsing and use doesn't crash so far....

I have yet to individually stress test my GPU, RAM, CPU. They've been stable how they are for a year and a half. GPU and CPU crashes have never given me sudden reboots with no BSOD either, so I wouldn't be quick to accuse them.

 

*sigh*

It seems like attempting to use Driver Verifier is fucking pointless because I won't even get a BSOD/.dmp for it to analyze correct? So I basically have nothing to go on. Fun.

[ItsMinJunLol]

What's your build? What graphics card? What processor, and do you have a SSD? If you have a decent GPU, CPU, and a decent SSD, I think it's the game's problem. Have you tried running a different, more stressful game?

[Hunched]

1 minute ago, ItsMinJunLol said:

What's your build? What graphics card? What processor, and do you have a SSD? If you have a decent GPU, CPU, and a decent SSD, I think it's the game's problem. Have you tried running a different, more stressful game?

Everything is in my sig, and games don't get much more stressful than Witcher 3, which is already stressful enough to crash it

[ItsMinJunLol]

1 minute ago, Hunched said:

Everything is in my sig, and games don't get much more stressful than Witcher 3, which is already stressful enough to crash it

O, then it's probs the game's problem. Try contacting them.

[Hunched]

Why is the internet so fucking useless, even on great tech forums?

Can't ever get sensible help from anyone.

Fuck

 

It's not the games problem. It worked fine before, it doesn't now, it's been reinstalled and it still happens.

I have put hundreds of hours into the game and never had issues, and now this happens every 30 minutes.

[ItsMinJunLol]

11 minutes ago, Hunched said:

Why is the internet so fucking useless, even on great tech forums?

Can't ever get sensible help from anyone.

Fuck

 

It's not the games problem. It worked fine before, it doesn't now, it's been reinstalled and it still happens.

I have put hundreds of hours into the game and never had issues, and now this happens every 30 minutes.

Sorry I'm not much help. I'm not an enthusiast and I only know so much about computers. I'll try my best to help. Maybe try upgrading your components? If it updated, it might've gotten a bit more stressful or just maybe your components are getting a bit old.

[Zenedge]

16 minutes ago, Hunched said:

Why is the internet so fucking useless, even on great tech forums?

Can't ever get sensible help from anyone.

Fuck

 

It's not the games problem. It worked fine before, it doesn't now, it's been reinstalled and it still happens.

I have put hundreds of hours into the game and never had issues, and now this happens every 30 minutes.

calm your tits yo

it's understandable that you're mad, but you don't have to be a dick to someone who is simply trying to help

 

have you tried using another power supply?

i had a problem before where, whenever i start any 3d game, my pc just restarts itself, i got a new power supply and the pc worked fine again

[Herman Mcpootis]

30 minutes ago, Hunched said:

Why is the internet so fucking useless, even on great tech forums?

Can't ever get sensible help from anyone.

Fuck

You want us to help? Keep your shit attitude under control. He didn't know what is really the problem, so he suggested the game as a possible cause since you didn't state that it worked before.

[TheSephirothh]

I posted a thread with a seemingly similar issue recently. Maybe try running the tests listed in that thread and report back with any results? The builds are wildly different, but it might be of help to test a few things and narrow it down.

[2Fast2Quik]

Something similar happened to me a while back. I took my rig and moved it somewhere else, during the process my gpu wiggled out and caused the same problem. The way I solved it was taking out the gpu (and drivers), reinstalling it, clearing CMOS, and clean installing drivers. 

[Hunched]

1 hour ago, Zenedge said:

calm your tits yo

it's understandable that you're mad, but you don't have to be a dick to someone who is simply trying to help

 

have you tried using another power supply?

i had a problem before where, whenever i start any 3d game, my pc just restarts itself, i got a new power supply and the pc worked fine again

 

1 hour ago, herman mcpootis said:

You want us to help? Keep your shit attitude under control. He didn't know what is really the problem, so he suggested the game as a possible cause since you didn't state that it worked before.

I'm sorry. I'm super frustrated and it's 2am I'm used to the struggle of getting good help from experience, I usually end up having to figure it out myself which takes forever.

 

1 hour ago, TheSephirothh said:

I posted a thread with a seemingly similar issue recently. Maybe try running the tests listed in that thread and report back with any results? The builds are wildly different, but it might be of help to test a few things and narrow it down.

I'll look into it thanks, currently trying Driver Verifier.

1 hour ago, 2Fast2Quik said:

Something similar happened to me a while back. I took my rig and moved it somewhere else, during the process my gpu wiggled out and caused the same problem. The way I solved it was taking out the gpu (and drivers), reinstalling it, clearing CMOS, and clean installing drivers. 

Yea I'll probably try clearing CMOS shortly. 

 

I think I'm retarded or my PC is super fucked which I don't understand.

I have yet to be able to actually get into Windows with Driver Verifier enabled, first time it instantly BSOD because os Scpvbus.sys or whatever, for Sony controllers on PC.

Second time was because of Daemon Tools software.

So with both of those completely uninstalled... Now it's my Logitech software (lgbusenum.sys) it says is stopping me from getting into Windows? Wtf?

There's no way all of these drivers are broken, but I suppose if I just keep my backup and keep removing things 1 by 1 eventually Driver Verifier will run out of things to blame? Shortly here the only drivers remaining will be Windows drivers, which are all 100% fine if sfc scannow and the dism online repair things are anything to go by...

 

I just don't understand why Driver Verifier is flagging almost everything so far as an issue.

Guess Imma keep following the trail, but I feel it's incorrect, there's no way.

[Hunched]

So after uninstalling the 3rd party drivers that were causing BSOD's with Driver Verifier instantly at start, it just boots into a black screen and has to be rebooted....

It's 3am and I'm pissed.

It couldn't even restore to the restore point I made after uninstalling the most recent flagged driver by driver verifier, so I had to go to an earlier one.

Yet SFC /Scannow and everything else shows all is fine.

 

Wtf?

I'm so frustrated and confused and I don't expect anyone to have the answers though I wish someone did. 

It's going to really suck to do a full reinstall of Windows and spend a very long time reconfiguring everything to my perfect setup that I've spent so long perfecting, just to possibly not solve anything.

Fuck man

 

Thought maybe I could get something accomplished before trying to sleep, but nope, going to sleep pissed. God damnit....

I don't even know where to begin tomorrow

 

 

[2Fast2Quik]

Pls try to reinstall gpu, even if u don't delete drivers it may help.

[Hunched]

2 hours ago, 2Fast2Quik said:

Pls try to reinstall gpu, even if u don't delete drivers it may help.

I'll try that, first doing MemTest86.

 

 

You know you're fucked when you type in all the issues you're experiencing and your topic is on the first page of the Google results.

I have questions I feel like I should be able to get answers to, they seem answerable, but I doubt I will unless I keep making this topic as hardly anyone will view it now.

It's literally impossible to boot into Windows with Driver Verifier installed, does this guarantee my issue is because of a driver?

Am I wasting my time testing other things because Driver Verifier does that?

Point is, is even when I solve all the things Driver Verifier accuses, I still can't boot into Windows with it enabled, it just gives a blank screen...

 

I've lately often been getting "The stub received bad data" when trying to open shortcuts, attempting a second time the issue is gone.

The only information Event Viewer provides is that apparently an Asus thermal probe sensor is the driver that fails to load at the exact time I crash, though I'm unable to find anyone else having the issue, and Driver Verifier doesn't accuse it of being the culprit. I don't know what I should do about that.

 

[2Fast2Quik]

Is it still possible to boot into Windows? If so do a repair install.

[Hunched]

5 minutes ago, 2Fast2Quik said:

Is it still possible to boot into Windows? If so do a repair install.

It's impossible with Driver Verifier enabled, which I don't understand. 

It accused 3 different drivers of being issues, none of which Event Viewer said were, and then when I took care of the 3 drivers, instead of doing a BSOD at startup it just went to a black screen. I don't understand... if the issues were taken care of it should boot into Windows.

 

I restored to before it was enabled since I had to and everything is fine.

I've also seen SO many people do reinstalls and end up solving nothing just to waste a ton of time reconfiguring and setting everything up to how it was before.

I'd like to test everything else and know what the fuck is going on before doing the nuclear option, it would be stupid to reinstall Windows if it's just 1 driver that needs fixing you know?

 

I'm pissed off enough as it is, I'd hate to install Windows again and set everything back to how I had it to STILL have the problem lol

SFC /scannow and restorehealth commands also shows everything in Windows is fine itself supposedly, it's probably a 3rd party thing causing issues if it's software, but according to Driver Verifier everything is a fucking problem and everything needs to be fixed, and when it is, nothing works anyway.

Wtf

[Hunched]

I'm considering installing Witcher 3 on my SSD as well and seeing if the issue persists, since it's currently installed on my HDD.

Maybe my HDD is shitting out or something? I have no fucking idea.

Time to blindly try everything I guess

[2Fast2Quik]

13 minutes ago, Hunched said:

It's impossible with Driver Verifier enabled, which I don't understand. 

It accused 3 different drivers of being issues, none of which Event Viewer said were, and then when I took care of the 3 drivers, instead of doing a BSOD at startup it just went to a black screen. I don't understand... if the issues were taken care of it should boot into Windows.

 

I restored to before it was enabled since I had to and everything is fine.

I've also seen SO many people do reinstalls and end up solving nothing just to waste a ton of time reconfiguring and setting everything up to how it was before.

I'd like to test everything else and know what the fuck is going on before doing the nuclear option, it would be stupid to reinstall Windows if it's just 1 driver that needs fixing you know?

 

I'm pissed off enough as it is, I'd hate to install Windows again and set everything back to how I had it to STILL have the problem lol

SFC /scannow and restorehealth commands also shows everything in Windows is fine itself supposedly, it's probably a 3rd party thing causing issues if it's software, but according to Driver Verifier everything is a fucking problem and everything needs to be fixed, and when it is, nothing works anyway.

Wtf

A repair install is not a reinstall, everything is saved so I still recommend doing it

[Hunched]

19 minutes ago, 2Fast2Quik said:

A repair install is not a reinstall, everything is saved so I still recommend doing it

Alright thanks, I will when it comes time.

I'm going to install Witcher 3 on my SSD and see if it still crashes. If it's hardware failure it's probably most likely to be RAM or HDD from my understanding so I'm starting there.

Could be the PSU or mobo as well but those are difficult to test unless you have replacement ones. GPU and CPU crashes shouldn't be rebooting the PC without a BSOD so it's probably not those.

 

Does the repair keep programs, drivers, all that stuff? Or just personal files and documents?

See I'm a bit dreading setting up SpeedFan, EVGA Precision X, numerous Windows settings, etc back to how I had them.

Also sfc/ scannow and dism /online /cleanup-image /restorehealth say everything is good for whatever it's worth.

 

I'm running MalwareBytes and Defender right now just to make sure all bases are covered but I've never had issues with viruses.

[2Fast2Quik]

15 minutes ago, Hunched said:

Alright thanks, I will when it comes time.

I'm going to install Witcher 3 on my SSD and see if it still crashes. If it's hardware failure it's probably most likely to be RAM or HDD from my understanding so I'm starting there.

Could be the PSU or mobo as well but those are difficult to test unless you have replacement ones. GPU and CPU crashes shouldn't be rebooting the PC without a BSOD so it's probably not those.

 

Does the repair keep programs, drivers, all that stuff? Or just personal files and documents?

See I'm a bit dreading setting up SpeedFan, EVGA Precision X, numerous Windows settings, etc back to how I had them.

Also sfc/ scannow and dism /online /cleanup-image /restorehealth say everything is good for whatever it's worth.

 

I'm running MalwareBytes and Defender right now just to make sure all bases are covered but I've never had issues with viruses.

Repair install literally keeps everything all it does is repair/reinstall windows files.

[Hunched]

15 minutes ago, 2Fast2Quik said:

Repair install literally keeps everything all it does is repair/reinstall windows files.

The base Windows files are supposedly fine.

I think after running HDD and RAM tests I'll go into safe mode and try playing Witcher 3 from there if those don't do anything.

According to a guy on Windows forums who seems to really know what they're talking about, they say if you have issues in safe mode it's 100% a hardware issue.

So that's great, a thing I can do to give me 100% definitive information about something lol.

 

If safe mode turns out fine, I'll repair and have to figure out what driver or whatever that isn't present in safe mode is causing the problem.

If safe mode has issues, which should only take about 30 minutes to see if Witcher 3 crashes my whole PC as that's whats been happening... gotta figure out the hardware.

If it's hardware, I just hope it's something I can be confident in determining is at fault, so I don't buy a replacement to solve nothing.

HDD I can simply unplug, RAM I can test each stick individually, though unlikely I can stress the CPU and GPU.

Motherboard problems can be a bitch to diagnose and the only way I know to determine it's the PSU without tools is to properly rule everything else out.

 

I mean, it could literally just be a fucking cable or power socket. Something that doesn't like the stress of Witcher 3 but is fine at idle.

Thanks for helping btw

 

Using Western Digital's HDD diagnostic tool starting now. Virus scans were fine.

[Hunched]

I just remembered that Witcher 3 did rarely crash to desktop before this. I forgot because it wasn't anything crazy and didn't happen often, wasn't a big deal.

I just chalked it up to the game being a bit unstable, games crash, Fallout is buggy, shit happens.

Maybe this is the same issue but suddenly far worse? It's not as if the crashes started happening more frequently or became worse.

I went like a week without issues, and now Witcher 3 reboots my PC every 30 minutes. That's quite a sudden escalation if it's related.

 

I'm pretty sure games shouldn't be able to outright restart your damn PC if everything else is golden though, it's just a program, only it should crash.

No driver crashes or anything else crashing or fucking up besides the game whenever it happened.

 

This shit would be a lot easier to diagnose if I got a BSOD when my PC restarted instead of just an instant black screen restart, I get 0 information to work with. No dmp files, nothing. Merely Event Viewer telling me there was an unexpected shutdown. No shit really Event Viewer? 

 

[2Fast2Quik]

1 minute ago, Hunched said:

I just remembered that Witcher 3 did rarely crash to desktop before this. I forgot because it wasn't anything crazy and didn't happen often, wasn't a big deal.

I just chalked it up to the game being a bit unstable, games crash, Fallout is buggy, shit happens.

Maybe this is the same issue but suddenly far worse? It's not as if the crashes started happening more frequently or became worse.

I went like a week without issues, and now Witcher 3 reboots my PC every 30 minutes. That's quite a sudden escalation if it's related.

 

I'm pretty sure games shouldn't be able to outright restart your damn PC if everything else is golden though, it's just a program, only it should crash.

No driver crashes or anything else crashing or fucking up besides the game whenever it happened.

 

This shit would be a lot easier to diagnose if I got a BSOD when my PC restarted instead of just an instant black screen restart, I get 0 information to work with.

 

 

Have you reinstalled your gpu yet? 

[Hunched]

6 minutes ago, 2Fast2Quik said:

Have you reinstalled your gpu yet? 

There's still an estimated 47 minutes left on the HDD test so not yet.

After it finishes, if successful and all is good, I'm going to launch Windows in safe mode and see if Witcher 3 crashes there.

If it does, time to start diagnosing the rest of the hardware, GPU, RAM, CPU, etc.

If it doesn't crash, apparently it's some non-Windows driver. So I guess I would just start uninstalling drivers 1 by 1 and running Witcher 3 every time after until it stops crashing? I have no clue what driver could be causing this, they're all how they were when everything was working perfectly.

[Hunched]

HDD passed tests.

I'm in safe mode, a bit of the unfortunate thing is I can't even control my fans or monitor temps...

Soooo hopefully no new issues happen like overheating. 

I really wish I could monitor temps, voltages etc in safe mode, this is very limiting.