Help me Please!!!

[Anonymous Helper]

Hello everyone,,, 

I need your Help!

I can't download anything in my computer.

I have tried all the browsers but still nothing changed.

 

Help me please, and Thanks.

[HPWebcamAble]

You can't download anything? Like.. what have you tried to download?

Can you visit web pages? Are you using the computer in question to post here? (If not, could you?)

What browsers have you tried?

[Tieox]

What operating system are you running? are you using any anti-virus or anti-malware software currently?  

[Anonymous Helper]

1 minute ago, HPWebcamAble said:

You can't download anything? Like.. what have you tried to download?

Can you visit web pages? Are you using the computer in question to post here? (If not, could you?)

What browsers have you tried?

First Thank you very much for responding.

I can access websites and read the only thing that I can't is downloading. 

I have used Google Chrome, Firefox, UCbrowser, Opera.

Yeah I using the computer to talk to you.

 

Thanks. 

[HPWebcamAble]

1 minute ago, Anonymous Helper said:

I can access websites and read the only thing that I can't is downloading. 

I have used Google Chrome, Firefox, UCbrowser, Opera.

What exactly are you trying to download?

[Anonymous Helper]

3 minutes ago, Kierax said:

What operating system are you running? are you using any anti-virus or anti-malware software currently?  

Thanks for responding. 

I am using windows 10.

Kaspersky internet  security 2016.

 

Thanks.

[Tieox]

What is happening when you try to download something.

 

Say 

 

Malware Antibytes from HERE

[Anonymous Helper]

Just now, HPWebcamAble said:

What exactly are you trying to download?

programs, videos, files. 

Everything but I can't download anything.

 

Thanks.

[HPWebcamAble]

1 minute ago, Anonymous Helper said:

programs, videos, files. 

Everything but I can't download anything.

 

Thanks.

I assume you've tried (and failed) to download anything from ANY website, not just one?

What exactly happens when you try to download something? An error message? Nothing?

[Anonymous Helper]

1 minute ago, Kierax said:

What is happening when you try to download something.

 

Say 

 

Malware Antibytes from HERE

Nothing Happened Just loading.

I can download this program, What is this?

 

Thank you very much.

[Anonymous Helper]

1 minute ago, HPWebcamAble said:

I assume you've tried (and failed) to download anything from ANY website, not just one?

What exactly happens when you try to download something? An error message? Nothing?

Nothing, just loading and sometimes timeout like this or error.

 

Thank you very much.

[Tieox]

MalwareBytes scans your system for Malware, just in case it's stopping you downloading correctly.

 

What exact websites are you trying to download from, if torrents you require a client like Utorrent to use a torrent website, but I'd advise against it as your risking legal issues.

[Anonymous Helper]

1 minute ago, Kierax said:

MalwareBytes scans your system for Malware, just in case it's stopping you downloading correctly.

 

What exact websites are you trying to download from, if torrents you require a client like Utorrent to use a torrent website, but I'd advise against it as your risking legal issues.

Thanks for the advice.

The website for programs or like this website https://www.piriform.com/ccleaner/download after I click download.com http://download.cnet.com/CCleaner/3001-18512_4-10315544.html?hlndr=1&part=dl- nothing happened just loading.

 

Thanks.

[HPWebcamAble]

3 minutes ago, Anonymous Helper said:

Thanks for the advice.

The website for programs or like this website https://www.piriform.com/ccleaner/download after I click download.com http://download.cnet.com/CCleaner/3001-18512_4-10315544.html?hlndr=1&part=dl- nothing happened just loading.

 

Thanks.

Looks like you're after the program CCleaner

 

Can you download it from here? (The official site)

https://www.piriform.com/ccleaner/download/standard

 

That other site (download.cnet.com) is notorious for providing viruses along with your program, I advise you steer clear of it

 

What other programs/files are you having issues downloading?

[Tieox]

5 minutes ago, Anonymous Helper said:

Thanks for the advice.

The website for programs or like this website https://www.piriform.com/ccleaner/download after I click download.com http://download.cnet.com/CCleaner/3001-18512_4-10315544.html?hlndr=1&part=dl- nothing happened just loading.

 

Thanks.

 

Have you tried rebooting your router? just in case?

[Anonymous Helper]

1 minute ago, HPWebcamAble said:

Looks like you're after the program CCleaner

 

Can you download it from here? (The official site)

https://www.piriform.com/ccleaner/download/standard

 

That other site (download.cnet.com) is notorious for providing viruses along with your program, I advise you steer clear of it

 

What other programs/files are you having issues downloading?

Still Can't download it.

Just loading. 

I cant download anything.

 

Thanks.

[Anonymous Helper]

1 minute ago, Kierax said:

Have you tried rebooting your router? just in case?

No.

[HPWebcamAble]

1 minute ago, Anonymous Helper said:

Still Can't download it.

Just loading. 

I cant download anything.

 

Thanks.

Not sure what you mean. Can you post a screenshot?

[Tieox]

Just now, HPWebcamAble said:

Not sure what you mean. Can you post a screenshot?

From my understanding when he clicks to download an application, the page just remains loading, as if the computer cannot facilitate the download.

 

Could it be possible his pc has limited permissions and downloads are being restricted? 

[Anonymous Helper]

1 minute ago, HPWebcamAble said:

Not sure what you mean. Can you post a screenshot?

yes of course.

 

[Anonymous Helper]

1 minute ago, Kierax said:

From my understanding when he clicks to download an application, the page just remains loading, as if the computer cannot facilitate the download.

 

Could it be possible his pc has limited permissions and downloads are being restricted? 

I have tried many things, but nothing changed.

 

Thank you very much.

[HPWebcamAble]

2 minutes ago, Anonymous Helper said:

yes of course.

Looks like your computer can't access the download server or it's taking a long time.

 

What country do you live in?

What other programs/files are you having trouble downloading?

[Tieox]

Here is a thing you can try.

 

Click in your search area, type in.  "internet explorer"  click the gear icon top right, then advanced settings, look for "reset to default", do this, then click apply.

 

Check if you can download after that.

[Anonymous Helper]

1 minute ago, HPWebcamAble said:

Looks like your computer can't access the download server or it's taking a long time.

 

What country do you live in?

What other programs/files are you having trouble downloading?

Not like this, I can download on my laptop.

But the problem in this computer only.

All the programs I cant download it.

Everything started from a month ago like this.

 

Thanks.

[Anonymous Helper]

24 minutes ago, Kierax said:

Here is a thing you can try.

 

Click in your search area, type in.  "internet explorer"  click the gear icon top right, then advanced settings, look for "reset to default", do this, then click apply.

 

Check if you can download after that.

Still can't download anything, I have tried to reset nothing changed also I restarted the router.

 

Thanks.