Front USB port not working

[Narigaur]

For some reason, on my PC, one of the front USB 3.0 ports just don't work. I swear I connected the USB 3 connector to the port on my mobo, but it doesn't work at all. It doesn't even give power to devices I plug into it. I'm using a Fractal Design Node 804, A Gigabyte B85M-D3H Micro ATX board, and an EVGA 750W power supply

Edited May 7, 2016 by Narigaur

[Narigaur]

I got a warranty replacement from Fractal, that didn't work.

Gigabyte asked if I tested it to prevent "grounding issue".

Can someone explain the "grounding issue"?

[EBDoesStuff]

Make sure it's in there properly and that it's not in the wrong direction. Make sure to also check your USB drivers just in case. If none of those fix the problem then the cable might be defective and the best choice would be to send it back in for a replacement.

[Narigaur]

On 6/25/2016 at 6:49 PM, EBDoesStuff said:

Make sure it's in there properly and that it's not in the wrong direction. Make sure to also check your USB drivers just in case. If none of those fix the problem then the cable might be defective and the best choice would be to send it back in for a replacement.

I just said I got a warranty replacement from Fractal. I'm still using the Intel eXtensible USB 3.0 controller driver that comes with Windows 10.

[Quaker]

Make sure it's enabled in the BIOS.

[Narigaur]

On 6/27/2016 at 2:00 PM, Quaker said:

Make sure it's enabled in the BIOS.

Yes, it is enabled in the BIOS