Games Using DirectX Wont work! Plz Help

[Photogenic]

So the other day I upgraded the motherboard on my computer and re-installed windows 10 pro 64 bit and now I cant play games, like for example Civilization V opens up the menu to choose a load option I choose any option it just closes and does nothing. I have tried to contact microsoft support, but they don't help me they just try to sell me $150 worth of premium support.

Specs: AMD FX 8320

Gigabyte 970FXA UD3 R5 (New Mobo)

Gigabyte Radeon R9 270X

The old motherboard was a MSI 970a SLI Krait Edition

[Moonzy]

did you install your graphic drivers?

[Photogenic]

Just now, Moonzy said:

did you install your graphic drivers?

Yep

[Photogenic]

1 minute ago, Moonzy said:

did you install your graphic drivers?

Actually I have uninstalled and re-installed multiple times

[Moonzy]

1 minute ago, Photogenic said:

Actually I have uninstalled and re-installed multiple times

from amd's website? did you get the correct drivers?

how bout motherboard drivers?

[Photogenic]

Just now, Moonzy said:

from amd's website? did you get the correct drivers?

how bout motherboard drivers?

Yep directly from the amd site, and I have done the same with the motherboard drivers

[Photogenic]

1 minute ago, Moonzy said:

from amd's website? did you get the correct drivers?

how bout motherboard drivers?

I have even tried different versions of the drivers

[Moonzy]

1 minute ago, Photogenic said:

Yep directly from the amd site, and I have done the same with the motherboard drivers

win key + r -> type "dxdiag" and press enter

under display tabs see whats the notes

[Photogenic]

1 minute ago, Moonzy said:

win key + r -> type "dxdiag" and press enter

under display tabs see whats the notes

No problems found on both

[Moonzy]

1 minute ago, Photogenic said:

No problems found on both

hmm... under system tab whats the direct X version

[Photogenic]

Just now, Moonzy said:

hmm... under system tab whats the direct X version

DirectX 12

[Moonzy]

1 minute ago, Photogenic said:

DirectX 12

hmm...

download Display Driver Uninstaller and this driver

then run DDU to uninstall your current gpu driver and install the driver i linked, see if this fixes the issue

[Moonzy]

if that doesnt fix the issue then might be something else, not your gpu

[Photogenic]

3 minutes ago, Moonzy said:

if that doesnt fix the issue then might be something else, not your gpu

It didn't work. I do sometimes get bluescreens, the most recent one said driver_corrupted_expool

[Moonzy]

1 minute ago, Photogenic said:

It didn't work. I do sometimes get bluescreens, the most recent one said driver_corrupted_expool

check device manager to see if there are any missing drivers

[Photogenic]

1 minute ago, Moonzy said:

check device manager to see if there are any missing drivers

No missing drivers

 

[Moonzy]

odd situation... sure you got all the latest driver from your motherboard's website? for the correct OS?

[Photogenic]

Just now, Moonzy said:

odd situation... sure you got all the latest driver from your motherboard's website? for the correct OS?

100% Shire I have re downloaded everything multiple times and it still doesn't work.

[Moonzy]

2 minutes ago, Photogenic said:

100% Shire I have re downloaded everything multiple times and it still doesn't work.

try running your games with different compatibility?

right click game.exe -> properties -> compatibility -> change it to windows 7 or something

or try running the game as administrator

[Photogenic]

2 minutes ago, Moonzy said:

try running your games with different compatibility?

right click game.exe -> properties -> compatibility -> change it to windows 7 or something

or try running the game as administrator

both dont work, even weirder its not just that game CSGO starts installing gets to 100% and just stops doesn't actually install

[Moonzy]

Just now, Photogenic said:

both dont work, even weirder its not just that game CSGO starts installing gets to 100% and just stops doesn't actually install

what do you mean doesnt install?

[Photogenic]

1 minute ago, Moonzy said:

what do you mean doesnt install?

It just sits at 100%

[Photogenic]

2 minutes ago, Moonzy said:

what do you mean doesnt install?

and I cant play it

[Moonzy]

Just now, Photogenic said:

and I cant play it

have you tried reinstalling windows again?

[Photogenic]

1 minute ago, Moonzy said:

have you tried reinstalling windows again?

Well I went into the settings and clicked reset windows and keep files, does that make a difference, because I want to keep my files