Strange Internet Issues

[LordOfTime94]

Hi,

 

As the title suggests, I'm currently having a very strange issue with my network. I am currently able to connect to the internet, however there are properties of this connection that are not only confusing, but annoying.

 

For a while now I have only been able to connect to the internet by setting a static IP on my devices. If not, the devices would detect the connection, but not have access to the internet.  While a bit odd, this has worked fine until now. Today, I started getting disconnected from my games and having issues loading some websites. I rebooted my PC and router since it had been a few days and from that point, I could not connect at all. 

 

Diagnostics showed that the issue was with the Windows Firewall. I allowed the programs that were prompting for access (i.e. Chrome, Teamspeak, etc), but still no results. I disabled the firewall, but still got nothing. I jumped back and forth with the static IP and firewall settings until eventually it would connect, but at 1/7th the regular speed. I still had some issues connecting to games, so I tried logging into my router settings (Netgear Nighthawk AC1900). I receive this error when trying to log in: This site can’t be reached. www.routerlogin.net’s server DNS address could not be found. I looked up a few troubleshooting steps on this which mostly point to flushing the DNS and restarting the router. These steps did nothing, though I did notice another message afterwards from GlassWire. Every few minutes Glasswire will show an alert stating: ARP table content changed. IP: 192.168.1.1 Old MAC: e4-f4-c6-12-96-5e, New MAC: 62-d3-f7-e0-5c-d0. These 2 MAC address are constantly switching between one another. 

 

Since I couldn't access the web portal, I checked the software installed and noticed it showed 6 devices connected to my network, yet I only have 3 that connect (desktop, phone, tablet)

Glasswire is currently showing nothing throttling the connection or trying to use another application, though I am not sure if this will show with the free version.

I have thought about just resetting the router and starting from scratch, since the settings I created before might have borked everything, plus I can't fix them anyway without access to the web portal. 

Right now I can't even access the settings via the software since it registers that my router is not supported, yet Netgear's own website states otherwise.

After several reboots I am finally able to connect again, but still with a speed of 10 up, 1 down (when I'm paying for 70 up, 20 down).

 

This issues has been bugging me for hours and I could really use some advice on where to proceed next. Let me know if you require more information.

 

Any help is appreciated,

 

Regards,

 

LoT /)

[Tedster]

Wow, that's a lot.

Tried fully resetting your router?

[LordOfTime94]

1 minute ago, Tedster said:

Wow, that's a lot.

Tried fully resetting your router?

Not yet, though I was thinking that would be needed. I'd prefer to leave that as a last resort though, just it case it makes things worse (it has happened before).

[Tedster]

Just now, LordOfTime94 said:

Not yet, though I was thinking that would be needed. I'd prefer to leave that as a last resort though, just it case it makes things worse (it has happened before).

I'm not sure how fully resetting a router could possibly make things worse. It definitely could, but I don't see how.

 

But I wouldn't be particularly slow to try a full reset.

[LordOfTime94]

22 minutes ago, Tedster said:

I'm not sure how fully resetting a router could possibly make things worse. It definitely could, but I don't see how.

 

But I wouldn't be particularly slow to try a full reset.

I'll try that then and see if it works.

[LordOfTime94]

Aaand we are back in business. Can't believe it was something that simple (and that I was so scared to try it again)

Had a couple issues detecting the connection (same as the last time I reset it), but it got there in the end.

Thanks for the help

[Tedster]

16 hours ago, LordOfTime94 said:

Aaand we are back in business. Can't believe it was something that simple (and that I was so scared to try it again)

Had a couple issues detecting the connection (same as the last time I reset it), but it got there in the end.

Thanks for the help

Awesome to hear your problems seem to be gone!