Samsung 850 Evo warranty return?

[KezzaMcFezza]

Does anybody know how to get another 850 EVO as my one died on me a couple of months ago? amazon's return policy has ran out as always xD. (i have a 5 year limited warranty on my SSD)

 

Thanks in advance

[DXMember]

contact samsung support to arrange RMA

[KezzaMcFezza]

2 minutes ago, DXMember said:

contact samsung support to arrange RMA

Okay, with a phone call?

[DXMember]

2 minutes ago, ProKeero said:

Okay, with a phone call?

you can do it either with a phone call or by opening a support ticket on their webpage

[done12many2]

21 minutes ago, ProKeero said:

Does anybody know how to get another 850 EVO as my one died on me a couple of months ago? amazon's return policy has ran out as always xD. (i have a 5 year limited warranty on my SSD)

 

Thanks in advance

Their RMA process is really smooth.  They emailed me an overnight shipping label on a Monday and I had mine back in my hands by that Friday.  I didn't even have a receipt so they went off of the manufactured date for the serial number I provided them.

 

Call Samsung Customer Support and they'll route you through to the electronic storage department.  If I remember correctly, their office is Monday through Friday.  After talking with them, they will email you a form to complete.  Once you complete it and return, they will email you a UPS shipping label (not sure how they's handle your location).  Expect about a day turn around and they'll mail out the new or repaired drive.  They email you updates throughout the entire process.

 

Hope that helped.

[KezzaMcFezza]

1 minute ago, done12many2 said:

Their RMA process is really smooth.  They emailed me an overnight shipping label on a Monday and I had mine back in my hands by that Friday.  I didn't even have a receipt so they went off of manufacture date for the serial number I provided them.

 

Call Samsung Customer support and they'll route you through to the electronic storage department.  If I remember correctly, their office is Monday through Friday.  After talking with them, they will email you a form to complete.  Once you complete it and return, they will email you a UPS shipping label (not sure how they's handle your location).  Expect about a day turn around and they'll mail out the new or repaired drive.  They email you updates throughout the entire process.

 

Hope that helped.

That makes it more clear. Thanks!