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Nexus 5 problem

BenR31415
By BenR31415
in Phones and Tablets
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Go to solution Solved by ShadowDeity,
Just now, BenR31415 said:

Tried that:(

Dang, was the person you bought it from shady or pretty legit? 

 

Try contacting your Service Provider (which seems to be 'Telstra' for you in AU) and see what they think.  The fact that it only works on certain networks makes me think the phone is locked - even though you bought it (supposedly) unlocked. 

 

Back when I had my Galaxy S2, it was locked to Telus.  I had Bell as my service provider so I had to get it unlocked at a store so I could use it with Bell.   Even though yours works on an Australian network, every company has partners in other countries.  For example; If you're on Bell or Telus here in Canada you'll be directed and connected to AT&T if you go to the US. 

Posted

Hey LTT,

My cousin bought a nexus 5 from eBay from a Hong Kong seller. He can't connect to Australian networks (he is on Telstra). He also can't update his phone from KitKat to lollipop and marshmallow.

The SIM card is recognised.

 

What should he do about this?

 

Thanks, Ben

If I've said something wrong, please correct me

 

My Builds:

Peripherals: 
Keyboard: Roccat TKL Pro Cherry MX blue, Mouse: Roccat Kone XTD, Headset: Currently apple earbuds, planning to upgrade to hyperx cloud or hyperx cloud 2 
Really Old Desktop 
 Processor: Intel Core i7 920, Motherboard: Gigabyte GA-FX58-DS4, RAM: 9GB Corsair XM3 (3*3GB in triple channel) 600 or 800mhz, Graphics Card: Asus 8400GS passive, Asus GT630 4GB if i can get it working, Case: Cheapo Throwout case with most of the standoffs missing, HDD: Some old 80GB hard drive, PSU: Thermaltake Toughpower 550w, Monitor: 32" Kogan TV, OS: Fedora 13 
 Laptop Which I Use For Everything: 
Processor: Intel Core i5 3337U, RAM: 8GB (2*4GB) 1600MHZ, Graphics Card: Nvidia 710m HDD/SSD: WD Black2 Dual Drive, OS: Windows 8.1 
 40 GB/s Network Tester
Processor: Some really good Intel Core i3, Motherboard: Gigabyte GA-H67N-USB3-B3, Ram: Corsair Value Select 4GB (2*2GB) 1600MHZ, Graphics Card: Integrated, Case: Some 1U rackmount mini-itx case with no front bays, HDD: Seagate Momentus 5400, 250GB 2.5" 5400RPM, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 40Gb/s QSFP+ PCIe 3.0 8x NIC, Monitor: any ones lying around, or 32" Kogan TV, OS: CentOS 6.2 (I Think)
Planned 100Gb/s Newtork Tester
Processor: Intel Core i7 4790k, Motherboard: Asus Maximus VII Impact, Ram: Kingston or G.Skill 8GB 2400MHZ Low Profile, Graphics Card: Integrated, Case: 1U Rackmount ITX case, HDD: Samsung 850 EVO 120GB, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 100Gb/s PCIe 3.0 16x NIC, Monitor: Any lying around or 32" Kogan TV, OS: Fedora 22 or CentOS
 
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Posted
2 minutes ago, BenR31415 said:

Hey LTT,

My cousin bought a nexus 5 from eBay from a Hong Kong seller. He can't connect to Australian networks (he is on Telstra). He also can't update his phone from KitKat to lollipop and marshmallow.

The SIM card is recognised.

 

What should he do about this?

 

Thanks, Ben

Did he buy the phone unlocked?  It could be locked to networks in Hong Kong.  How is he trying to update his phone also?  OTA?

// Floatplane Pilot //

Main Rig:  Motherboard: ASUS H270 - PLUS - CSM | RAM: Corsair Vengeance DDR4 16GB (2x8GB) | Case: Corsair Carbide Series SPEC - 02 | SSD: ADATA SU800 128GB HDD: WD 1TB Hard Drive | PSU: Corsair CX 550M | CPU: Intel Core i7-7700 Cooling: Cooler Master Hyper 212 EVO | GPU: ASUS GeForce GTX 1070 | Keyboard: Logitech G710+ Mechanical | Mouse: Razer Naga 2014 | Sound: Corsair VOID RGB / USB Headset | OS: Windows 10

Laptop:   Razer Blade Stealth 2016

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  • Author
12 minutes ago, ShadowDeity said:

Did he buy the phone unlocked?  It could be locked to networks in Hong Kong.  How is he trying to update his phone also?  OTA?

Bought the phone unlocked, however it only works with optus sims, not with Telstra ones. He's trying to update OTA on WiFi. It says error in the middle of the installation and rolls back the update.

If I've said something wrong, please correct me

 

My Builds:

Peripherals: 
Keyboard: Roccat TKL Pro Cherry MX blue, Mouse: Roccat Kone XTD, Headset: Currently apple earbuds, planning to upgrade to hyperx cloud or hyperx cloud 2 
Really Old Desktop 
 Processor: Intel Core i7 920, Motherboard: Gigabyte GA-FX58-DS4, RAM: 9GB Corsair XM3 (3*3GB in triple channel) 600 or 800mhz, Graphics Card: Asus 8400GS passive, Asus GT630 4GB if i can get it working, Case: Cheapo Throwout case with most of the standoffs missing, HDD: Some old 80GB hard drive, PSU: Thermaltake Toughpower 550w, Monitor: 32" Kogan TV, OS: Fedora 13 
 Laptop Which I Use For Everything: 
Processor: Intel Core i5 3337U, RAM: 8GB (2*4GB) 1600MHZ, Graphics Card: Nvidia 710m HDD/SSD: WD Black2 Dual Drive, OS: Windows 8.1 
 40 GB/s Network Tester
Processor: Some really good Intel Core i3, Motherboard: Gigabyte GA-H67N-USB3-B3, Ram: Corsair Value Select 4GB (2*2GB) 1600MHZ, Graphics Card: Integrated, Case: Some 1U rackmount mini-itx case with no front bays, HDD: Seagate Momentus 5400, 250GB 2.5" 5400RPM, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 40Gb/s QSFP+ PCIe 3.0 8x NIC, Monitor: any ones lying around, or 32" Kogan TV, OS: CentOS 6.2 (I Think)
Planned 100Gb/s Newtork Tester
Processor: Intel Core i7 4790k, Motherboard: Asus Maximus VII Impact, Ram: Kingston or G.Skill 8GB 2400MHZ Low Profile, Graphics Card: Integrated, Case: 1U Rackmount ITX case, HDD: Samsung 850 EVO 120GB, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 100Gb/s PCIe 3.0 16x NIC, Monitor: Any lying around or 32" Kogan TV, OS: Fedora 22 or CentOS
 
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Posted
Just now, BenR31415 said:

Bought the phone unlocked, however it only works with optus sims, not with Telstra ones. He's trying to update OTA on WiFi. It says error in the middle of the installation and rolls back the update.

Try hard-resetting the phone.  It could be just a bug.

// Floatplane Pilot //

Main Rig:  Motherboard: ASUS H270 - PLUS - CSM | RAM: Corsair Vengeance DDR4 16GB (2x8GB) | Case: Corsair Carbide Series SPEC - 02 | SSD: ADATA SU800 128GB HDD: WD 1TB Hard Drive | PSU: Corsair CX 550M | CPU: Intel Core i7-7700 Cooling: Cooler Master Hyper 212 EVO | GPU: ASUS GeForce GTX 1070 | Keyboard: Logitech G710+ Mechanical | Mouse: Razer Naga 2014 | Sound: Corsair VOID RGB / USB Headset | OS: Windows 10

Laptop:   Razer Blade Stealth 2016

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1 minute ago, ShadowDeity said:

Try hard-resetting the phone.  It could be just a bug.

Tried that:(

If I've said something wrong, please correct me

 

My Builds:

Peripherals: 
Keyboard: Roccat TKL Pro Cherry MX blue, Mouse: Roccat Kone XTD, Headset: Currently apple earbuds, planning to upgrade to hyperx cloud or hyperx cloud 2 
Really Old Desktop 
 Processor: Intel Core i7 920, Motherboard: Gigabyte GA-FX58-DS4, RAM: 9GB Corsair XM3 (3*3GB in triple channel) 600 or 800mhz, Graphics Card: Asus 8400GS passive, Asus GT630 4GB if i can get it working, Case: Cheapo Throwout case with most of the standoffs missing, HDD: Some old 80GB hard drive, PSU: Thermaltake Toughpower 550w, Monitor: 32" Kogan TV, OS: Fedora 13 
 Laptop Which I Use For Everything: 
Processor: Intel Core i5 3337U, RAM: 8GB (2*4GB) 1600MHZ, Graphics Card: Nvidia 710m HDD/SSD: WD Black2 Dual Drive, OS: Windows 8.1 
 40 GB/s Network Tester
Processor: Some really good Intel Core i3, Motherboard: Gigabyte GA-H67N-USB3-B3, Ram: Corsair Value Select 4GB (2*2GB) 1600MHZ, Graphics Card: Integrated, Case: Some 1U rackmount mini-itx case with no front bays, HDD: Seagate Momentus 5400, 250GB 2.5" 5400RPM, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 40Gb/s QSFP+ PCIe 3.0 8x NIC, Monitor: any ones lying around, or 32" Kogan TV, OS: CentOS 6.2 (I Think)
Planned 100Gb/s Newtork Tester
Processor: Intel Core i7 4790k, Motherboard: Asus Maximus VII Impact, Ram: Kingston or G.Skill 8GB 2400MHZ Low Profile, Graphics Card: Integrated, Case: 1U Rackmount ITX case, HDD: Samsung 850 EVO 120GB, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 100Gb/s PCIe 3.0 16x NIC, Monitor: Any lying around or 32" Kogan TV, OS: Fedora 22 or CentOS
 
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  • Solution
Just now, BenR31415 said:

Tried that:(

Dang, was the person you bought it from shady or pretty legit? 

 

Try contacting your Service Provider (which seems to be 'Telstra' for you in AU) and see what they think.  The fact that it only works on certain networks makes me think the phone is locked - even though you bought it (supposedly) unlocked. 

 

Back when I had my Galaxy S2, it was locked to Telus.  I had Bell as my service provider so I had to get it unlocked at a store so I could use it with Bell.   Even though yours works on an Australian network, every company has partners in other countries.  For example; If you're on Bell or Telus here in Canada you'll be directed and connected to AT&T if you go to the US. 

// Floatplane Pilot //

Main Rig:  Motherboard: ASUS H270 - PLUS - CSM | RAM: Corsair Vengeance DDR4 16GB (2x8GB) | Case: Corsair Carbide Series SPEC - 02 | SSD: ADATA SU800 128GB HDD: WD 1TB Hard Drive | PSU: Corsair CX 550M | CPU: Intel Core i7-7700 Cooling: Cooler Master Hyper 212 EVO | GPU: ASUS GeForce GTX 1070 | Keyboard: Logitech G710+ Mechanical | Mouse: Razer Naga 2014 | Sound: Corsair VOID RGB / USB Headset | OS: Windows 10

Laptop:   Razer Blade Stealth 2016

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2 minutes ago, ShadowDeity said:

Dang, was the person you bought it from shady or pretty legit? 

 

Try contacting your Service Provider (which seems to be 'Telstra' for you in AU) and see what they think.  The fact that it only works on certain networks makes me think the phone is locked - even though you bought it (supposedly) unlocked. 

 

Back when I had my Galaxy S2, it was locked to Telus.  I had Bell as my service provider so I had to get it unlocked at a store so I could use it with Bell.   Even though yours works on an Australian network, every company has partners in other countries.  For example; If you're on Bell or Telus here in Canada you'll be directed and connected to AT&T if you go to the US. 

Thanks, will try that.

If I've said something wrong, please correct me

 

My Builds:

Peripherals: 
Keyboard: Roccat TKL Pro Cherry MX blue, Mouse: Roccat Kone XTD, Headset: Currently apple earbuds, planning to upgrade to hyperx cloud or hyperx cloud 2 
Really Old Desktop 
 Processor: Intel Core i7 920, Motherboard: Gigabyte GA-FX58-DS4, RAM: 9GB Corsair XM3 (3*3GB in triple channel) 600 or 800mhz, Graphics Card: Asus 8400GS passive, Asus GT630 4GB if i can get it working, Case: Cheapo Throwout case with most of the standoffs missing, HDD: Some old 80GB hard drive, PSU: Thermaltake Toughpower 550w, Monitor: 32" Kogan TV, OS: Fedora 13 
 Laptop Which I Use For Everything: 
Processor: Intel Core i5 3337U, RAM: 8GB (2*4GB) 1600MHZ, Graphics Card: Nvidia 710m HDD/SSD: WD Black2 Dual Drive, OS: Windows 8.1 
 40 GB/s Network Tester
Processor: Some really good Intel Core i3, Motherboard: Gigabyte GA-H67N-USB3-B3, Ram: Corsair Value Select 4GB (2*2GB) 1600MHZ, Graphics Card: Integrated, Case: Some 1U rackmount mini-itx case with no front bays, HDD: Seagate Momentus 5400, 250GB 2.5" 5400RPM, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 40Gb/s QSFP+ PCIe 3.0 8x NIC, Monitor: any ones lying around, or 32" Kogan TV, OS: CentOS 6.2 (I Think)
Planned 100Gb/s Newtork Tester
Processor: Intel Core i7 4790k, Motherboard: Asus Maximus VII Impact, Ram: Kingston or G.Skill 8GB 2400MHZ Low Profile, Graphics Card: Integrated, Case: 1U Rackmount ITX case, HDD: Samsung 850 EVO 120GB, PSU: Enchance 250W 80+ Bronze 1U power supply, CPU cooler: Cooljag double ball bearing 1U cooler (70DB! 70DB!), NIC: Mellanox 100Gb/s PCIe 3.0 16x NIC, Monitor: Any lying around or 32" Kogan TV, OS: Fedora 22 or CentOS
 
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I was under the impression that Nexus devices are never carrier locked. Am I wrong? 

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