PC randomly restarts

[TPC3D]

So, back when I got my graphics card(Sapphire R9 380), I was concerned my sorta crappy PSU wouldn't cut it, however, some people on this forum assured me it would be fine.

 

It has been fine, at least until last Friday. Since then, it has cut off(and restarted by itself) completely randomly twice, both times where the GPU wasn't under load. Well, more specifically, directly after the GPU was under load. Also, I checked my temps while running a stress test and they looked fine. There was another time where my PC's screen just went black and I had to reboot, so I'm not sure if that was related or not.

 

What do you guys think? Should I RMA my PSU? I'd rather not be without my PC for months on end....

[Guest]

What PSU is this?

Also what components?

It definitely soulds like a power issue.

[ben dover kid]

check event viewer. criticals

[TPC3D]

5 minutes ago, Pearsonia said:

What PSU is this?

Also what components?

It definitely soulds like a power issue.

I posted a link in the original post.

 

4 minutes ago, ben dover kid said:

check event viewer. criticals

I will do that when I get home.

[HrutkayMods]

yeah I had a cheap PSU in one of my PCs, it caused the same thing when it was dying. random shut offs, not wanting to turn on, etc. Turns out it had a popped cap and a few shorts and a wire melting in it. I'd put my money on PSU failure

EDIT: I just saw your PSU... EVGA PSUs are great, I have 3. The 500B is a great PSU, slightly better than my EVGA 500W, it comes with a 3 year warranty, can you RMA it?

[TPC3D]

14 minutes ago, HrutkayMods said:

yeah I had a cheap PSU in one of my PCs, it caused the same thing when it was dying. random shut offs, not wanting to turn on, etc. Turns out it had a popped cap and a few shorts and a wire melting in it. I'd put my money on PSU failure

EDIT: I just saw your PSU... EVGA PSUs are great, I have 3. The 500B is a great PSU, slightly better than my EVGA 500W, it comes with a 3 year warranty, can you RMA it?

Hopefully I can, I got the thing back in December, however I did take the barcode and stuff off of the box for the rebate... *sigh*

 

I don't want to be without my PC for a stupid amount of time...

[HrutkayMods]

18 minutes ago, TPC3D said:

Hopefully I can, I got the thing back in December, however I did take the barcode and stuff off of the box for the rebate... *sigh*

 

I don't want to be without my PC for a stupid amount of time...

 You just need to register it with EVGA and start the RMA,  they just need a copy of your invoice and presto 

[TPC3D]

4 minutes ago, HrutkayMods said:

 You just need to register it with EVGA and start the RMA,  they just need a copy of your invoice and presto 

Yeah, I know, but it will take at least a couple weeks.

[HrutkayMods]

Yeah but otherwise there's not a whole lot you can do unless you buy another PSU and RMA your current one and sell it when you get it back.

[TPC3D]

21 minutes ago, HrutkayMods said:

Yeah but otherwise there's not a whole lot you can do unless you buy another PSU and RMA your current one and sell it when you get it back.

Well, am I putting my PC at risk if I continue to use this PSU while trying other things like re-seating all the cables and looking into Windows logs? Am I putting my other components at risk while continuing to use it?

[HrutkayMods]

If it's a bad PSU, yeah everything could be toasted if it sends a surge though the system BUT EVGA PSUs do have built in safety measures to prevent that I believe. So hopefull the worst that could happen is the PSU   Just dies but having the incorrect power flow could but probably won't damage things

[TPC3D]

2 hours ago, HrutkayMods said:

If it's a bad PSU, yeah everything could be toasted if it sends a surge though the system BUT EVGA PSUs do have built in safety measures to prevent that I believe. So hopefull the worst that could happen is the PSU   Just dies but having the incorrect power flow could but probably won't damage things

Well, guess what. I took out the PSU and graphics card, threw in the OEM PSU that came with the computer, and guess what? It just turned itself off again, with the same error in the event viewer.

 

So, what do I do now?

[TPC3D]

9 hours ago, ben dover kid said:

check event viewer. criticals

Here is what shows up in the event viewer. 

 

I've tried swapping out the PSU and I took out the graphics card and this still happened. Ideas?

[Timmy-P]

This happened to me before, it turns out to be a faulty driver for... wait for it... my wireless card.  Check your drivers for everything and make sure they're up to date and are the correct ones.

[TPC3D]

12 minutes ago, Timmy-P said:

This happened to me before, it turns out to be a faulty driver for... wait for it... my wireless card.  Check your drivers for everything and make sure they're up to date and are the correct ones.

Did you get the same thing I did in the event viewer? The same error?

 

I will definitely do that, though. What would be the best way of doing it?

[HrutkayMods]

yes it could very well be a driver then, check them. Wifi if you have it can be the culprit like @Timmy-P stated. Intel's 7260 drivers have done it in the past and I should know I have 7 PCs running 7260s, it required a driver update to fix it 

[TPC3D]

1 minute ago, HrutkayMods said:

yes it could very well be a driver then, check them. Wifi if you have it can be the culprit like @Timmy-P stated. Intel's 7260 drivers have done it in the past and I should know I have 7 PCs running 7260s, it required a driver update to fix it 

I guess I need to find specific websites for all my drivers? I just checked, I have a dell wireless card, and windows driver updater says that it's up to date, so it isn't that.

[HrutkayMods]

Windows update is always a few versions behind so don't rely on it (especially with graphics drivers), also sometimes you have to roll back drivers because the new ones can cause it it's just a game of hit or miss sometimes with drivers

[Timmy-P]

18 minutes ago, TPC3D said:

Did you get the same thing I did in the event viewer? The same error?

 

I will definitely do that, though. What would be the best way of doing it?

Yes, I had the same symptoms and error:  PC would randomly crash and reboot, with the Kernel Error 41.  It should only be for your components, not your monitor or Mouse/keyboard or something.  Just go to the manufacturer's website for your applicable items.

[TPC3D]

On 3/14/2016 at 8:20 PM, Timmy-P said:

Yes, I had the same symptoms and error:  PC would randomly crash and reboot, with the Kernel Error 41.  It should only be for your components, not your monitor or Mouse/keyboard or something.  Just go to the manufacturer's website for your applicable items.

Alright, sorry it's been a while since an update, but there was a Windows Restore point on the day where I started having problems, so I rolled back to that on Monday and I ran AIDA64 for almost 20 hours with no problems so I'm pretty sure it's fixed. Thanks for your input!