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Keyboard and Mouse Not Working

MattCz
By MattCz
in Troubleshooting
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Yesterday, I tried installing some ASUS software, but my pc froze and I had to restart it. But now, my keyboard nor mouse works when I get to the log in screen of Windows. I have an ASUS motherboard.

  • They work in BIOS and safe mode
  • I have gone into safe mode and: uninstalled the program I was trying to install, disabled all mouse/keyboard settings and restarted, and disabled all programs on start up
    • In device manager, it says the keyboard and mouse are working fine and there are no driver updates
  • I have gone through the BIOS to see if the USB ports were disabled, and they weren't
  • Tried to reinstall Windows, but it always tells me there is a problem in doing so

 

So, is there anything I am not doing? I don't have a bluetooth or ps2 mouse, so those aren't options at the moment.

 

Any help would be much appreciated

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20 minutes ago, Naeaes said:

It would be helpful to know what the error message was. 

Maybe try CHKDSK /F

 

I don't get any type of error message. It says something like this was unable to be done, or something, then asks me to restart my pc

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20 minutes ago, Naeaes said:

It would be helpful to know what the error message was. 

Maybe try CHKDSK /F

 

I don't get any type of error message. It says something like this was unable to be done, or something, then asks me to restart my pc

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