[rant] rockstar support is so crap

[spellmanuk]

Okay so backstory ive been playing gta v since it came out in 2013 originally on ps3 until about November last year when it died and then i bought it on steam combined platforms i probably have about  1500 hours (500 hours on PC 1000 on ps3 just a sort of guess since i cant look since it died) i recently had a major freezing error thing that im not sure whats going on so i contacted rockstar support 3 days ago now with no response what so ever even tried getting there attention on twitter also to no response.

 

In the past i when i have talked to rockstar supoort ive not been fussed with them taking forever coz its usually like "hey i didn't get the rebate on the house during the promotion" or something no urgent like that however i flagged this as a issue that made the game unplayable, which it does, so surly this should put to the top of the pile or at the very least ahead of all the people that flagged it as they can still play the game how the hell does it take 3 days to reply to it, i get that its the weekend but still thats the time when your going to have a peak player base and hence a peak amount of issues. 

 

Rockstar really need to get a grip on there support system and step it up coz its pretty shit

[SamTheWelshDragon]

Tell me about it. I got banned from GTA Online because a hacker spawned money on me; it took them a week to reply and 2 months to actually lift the ban. I have a grand total of a couple of minutes online because of that.

[Senzelian]

I'm sure they don't work over the weekend.
You shouldn't expect to get an answer within 1 workday.

[spellmanuk]

Just now, valdyrgramr said:

Rockstar doesn't do in-house support, and they outsource to random support line people is why.  So, whatever company is doing support in your area is the one screwing up.  There are good ones and bad ones doing the support.

if anything that makes it worse lol a specialised support company thats crap at support.

Just now, Senzelian said:

I'm sure they don't work over the weekend.
You shouldn't expect to get an answer within 1 workday.

1 working day i was like meh 2 i was like this is starting to get annoying but 3 days with not even an acknowledgement i mean come on 

[spellmanuk]

4 minutes ago, Senzelian said:

I'm sure they don't work over the weekend.
You shouldn't expect to get an answer within 1 workday.

also go look at the replies on there twitter feed there is some on there twitter helping people with now https://twitter.com/RockstarSupport/with_replies

[spellmanuk]

Just now, valdyrgramr said:

I should mention they usually do 9-5 outsourcing on weekdays, so ya there's that to consider.  Most of them have Saturday and Sunday off.  I know this because I've had friends go off to do this, but they ask to remain anonymous.  

if anything though im my eyes they should have more people on support friday-sunday and less in the week coz thats when people morepeople are gunna have problems and have time to fix there problems like if they reply to me tomorrow im not gunna have time to sort it out till 9pm if they had people working saturday sunday where ive had all weekend off i could have this fixed by now

[spellmanuk]

Just now, valdyrgramr said:

They might, but that depends on location+who they pay.  The one they worked at does it all day, but has people for all day then they have graveyard shift ones.  Then you have the ones in some locations that only do Monday-Friday 9-5 ones.  As I said, it depends on the specific company they hire for it backed by your location.  I'm going to assume for your location they do a 9-5 workday one.

i have had people reply on a sunday before 

[spellmanuk]

Just now, valdyrgramr said:

They might be backed up then, or just being lazy.

idk really its just annoying especially coz im missing out on all the double money and RP right now 

[spellmanuk]

Just now, valdyrgramr said:

I know the feeling I've had people take forever.  The only support lines that were ever super fast for me were Blizzard's and Nintendo's.

blizzard 10/10 cant say much for nintendo never ready owned anything since the gameboy colour 

[Acerpwns]

huh, i actually have the exact opposite to say. i messaged r* support about 3 days ago since GTA V kept crashing with the BEX64 error. i was getting 1 to 2 replies a day and yesterday it was resolved.  

[spellmanuk]

Just now, Acerpwns said:

huh, i actually have the exact opposite to say. i messaged r* support about 3 days ago since GTA V kept crashing with the BEX64 error. i was getting 1 to 2 replies a day and yesterday it was resolved.  

ARE YOU A WIZARD??!?!?!

[Acerpwns]

Just now, peej said:

ARE YOU A WIZARD??!?!?!

Huzzah! Emergis Exmortis!

 

Sometimes i get lucky with support ¯\_(ツ)_/¯

 

 

[Alpha11]

4 hours ago, SamTheWelshDragon said:

Tell me about it. I got banned from GTA Online because a hacker spawned money on me; it took them a week to reply and 2 months to actually lift the ban. I have a grand total of a couple of minutes online because of that.

That's why I just play singleplayer with car mods!