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Disk drive states wrong format whenn writing

DirtyDane
By DirtyDane
in Troubleshooting
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I feel like I should know this one but I don't lol my client asked me about their disk drive today saying that they where trying to put pictures on a cd  that already had them on it. I checked with him if he was a rewritable disk and he was. But when he goes to hit copy to disk or drag the files over he gets a message stating wrong format is being used. 

He is on windows xp and the second machine he tried it on was a windows 8.1 laptop same result. 

I wanna try to make it easy for him so if anyone has any troubleshooting steps I could try let me know. 

Optical.mediums aren't something I'm used to troubleshooting

 

Thanks for any help

“I am Holo the Wise Wolf. I know that there are things in this world that I do not know and that makes me wise!”

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