Battery not charging.

[thomasdewulf]

Hello
 
Prepare for a story:
 
In august of 2015 I completely drained my laptop's battery. Since then it wouldn't charge. The battery percentage stayed at 0 & it said 'not charging'. 
After some internet searching I concluded my battery was broken. 
 
Today a new battery arrived. (Yes, it took quite some time)
 
After installing it, everything seemed fine. Windows said it was charging. After an hour I noticed the percentage stayed at 24%. I did some research and ended up deleting the battery driver in device management.
That didn't solve it. I decided to wait. Maybe it just needed some time.
 
Now all of a sudden the battery is at 28% percent BUT it says once again "not charging". When I pull the plug the laptop doesn't use the battery. It immediately shuts down.
 
I've already tried disconnecting the battery, pressing the power button for 30 seconds and rebooted. That didn't work either.
 
Anybody got any ideas what the problem might be?
 
Computer specs:
 
- ACER ASPIRE V5-573G-74518G1TAII AZERTY

- 12GB RAM ( Replaced a 4GB with a 8GB one)

- 480GB Sandisk SSD (Originally a 1TB HDD with 8GB cache SSD)

- Intel Core i7 4500U

- Nvidia GeForce GTX 850M
 

 

Thanks in advance! Let me know if you need more information

[Andrew Storlie]

Could be a few things... first replace the charger. If the voltage itsnt high enough to charge the battery then it will die immediately... the worst option is the charging circuit inside the laptop is fried which means rip laptop

[Leonard]

Get a new compatible battery.

[thomasdewulf]

Get a new compatible battery.

I've already done that. The battery is the exact model of the original battery.

[mikat]

Hello

 

Prepare for a story:

 

In august of 2015 I completely drained my laptop's battery. Since then it wouldn't charge. The battery percentage stayed at 0 & it said 'not charging'. 

After some internet searching I concluded my battery was broken. 

 

Today a new battery arrived. (Yes, it took quite some time)

 

After installing it, everything seemed fine. Windows said it was charging. After an hour I noticed the percentage stayed at 24%. I did some research and ended up deleting the battery driver in device management.

That didn't solve it. I decided to wait. Maybe it just needed some time.

 

Now all of a sudden the battery is at 28% percent BUT it says once again "not charging". When I pull the plug the laptop doesn't use the battery. It immediately shuts down.

 

I've already tried disconnecting the battery, pressing the power button for 30 seconds and rebooted. That didn't work either.

 

Anybody got any ideas what the problem might be?

 

Computer specs:

 

- ACER ASPIRE V5-573G-74518G1TAII AZERTY

- 12GB RAM ( Replaced a 4GB with a 8GB one)

- 480GB Sandisk SSD (Originally a 1TB HDD with 8GB cache SSD)

- Intel Core i7 4500U

- Nvidia GeForce GTX 850M

 

 

Thanks in advance! Let me know if you need more information

contact the peeps over at acer?

[thomasdewulf]

contact the peeps over at acer?

 

I originally intended to do that. Thing is: I would probably have to send it over to them and wouldn't have it for a couple of weeks. And I can't go that long without my laptop.

 

Might still do it as a last resort.

[thomasdewulf]

Could be a few things... first replace the charger. If the voltage itsnt high enough to charge the battery then it will die immediately... the worst option is the charging circuit inside the laptop is fried which means rip laptop

 

Thanks. I'm going to look into the charger.

[mikat]

I originally intended to do that. Thing is: I would probably have to send it over to them and wouldn't have it for a couple of weeks. And I can't go that long without my laptop.

 

Might still do it as a last resort.

you could contact them and tell your story and they might be able to help you without sending it in, i don't know, but you miss every shot you don't take

[Link8451]

Might be the wall outlet is dying or the cable is not high enough Volts what cable are you using one that came with the laptop or different one

[thomasdewulf]

Might be the wall outlet is dying or the cable is not high enough Volts what cable are you using one that came with the laptop or different one

 

I'm still using the original cable. But I've already tried using a different cable. That didn't help.

[FurryZx]

Hello

 

Prepare for a story:

 

In august of 2015 I completely drained my laptop's battery. Since then it wouldn't charge. The battery percentage stayed at 0 & it said 'not charging'. 

After some internet searching I concluded my battery was broken. 

 

Today a new battery arrived. (Yes, it took quite some time)

 

After installing it, everything seemed fine. Windows said it was charging. After an hour I noticed the percentage stayed at 24%. I did some research and ended up deleting the battery driver in device management.

That didn't solve it. I decided to wait. Maybe it just needed some time.

 

Now all of a sudden the battery is at 28% percent BUT it says once again "not charging". When I pull the plug the laptop doesn't use the battery. It immediately shuts down.

 

I've already tried disconnecting the battery, pressing the power button for 30 seconds and rebooted. That didn't work either.

 

Anybody got any ideas what the problem might be?

 

Computer specs:

 

- ACER ASPIRE V5-573G-74518G1TAII AZERTY

- 12GB RAM ( Replaced a 4GB with a 8GB one)

- 480GB Sandisk SSD (Originally a 1TB HDD with 8GB cache SSD)

- Intel Core i7 4500U

- Nvidia GeForce GTX 850M

 

 

Thanks in advance! Let me know if you need more information

Not being a stalker, but which nation do you live in, and are you using an travel adapter?

[thomasdewulf]

Not being a stalker, but which nation do you live in, and are you using an travel adapter?

 

I live in Belgium. Not using a travel adapter.

[daniel123]

if you have universal charger check the voltage rating of laptop(normaly its on botom sticker)and if the voltage is too high or too low laptop will not allow it charge

[daniel123]

or your charger can be dead

[thomasdewulf]

or your charger can be dead

 

I'm not using a travel adapter and I already tried using a different adapter.

 

I'm starting to believe it's the circuit for charging that's broken

[vrba]

On 1/22/2016 at 5:30 PM, thomasdewulf said:

Hello
 
Prepare for a story:
 
In august of 2015 I completely drained my laptop's battery. Since then it wouldn't charge. The battery percentage stayed at 0 & it said 'not charging'. 
After some internet searching I concluded my battery was broken. 
 
Today a new battery arrived. (Yes, it took quite some time)
 
After installing it, everything seemed fine. Windows said it was charging. After an hour I noticed the percentage stayed at 24%. I did some research and ended up deleting the battery driver in device management.
That didn't solve it. I decided to wait. Maybe it just needed some time.
 
Now all of a sudden the battery is at 28% percent BUT it says once again "not charging". When I pull the plug the laptop doesn't use the battery. It immediately shuts down.
 
I've already tried disconnecting the battery, pressing the power button for 30 seconds and rebooted. That didn't work either.
 
Anybody got any ideas what the problem might be?
 
Computer specs:
 
- ACER ASPIRE V5-573G-74518G1TAII AZERTY

- 12GB RAM ( Replaced a 4GB with a 8GB one)

- 480GB Sandisk SSD (Originally a 1TB HDD with 8GB cache SSD)

- Intel Core i7 4500U

- Nvidia GeForce GTX 850M
 

 

Thanks in advance! Let me know if you need more information

Hi, I have same, or very similar problem since yesterday. Did you maybe find solution for your problem? 

 

Best regards