Optical drive error

[Wingfan]

Trying to help a friend over the phone. She is getting this error:

 

E:\ 
The directory name is invalid

 

Win10 OS

[ben dover kid]

umm... you are trying to create new directory and give it letter E ? i mean wtf is she trying to do?

 

how is she getting the error? what is she trying to do?

[Benergy]

Trying to help a friend over the phone. She is getting this error:

 

E:\ 

The directory name is invalid

 

Win10 OS

Sounds like they're trying to access a removable drive, that isn't currently plugged in.

The OS drive is almost always C:\

 

Edit: Oh it's an optical drive, right. The disc in the drive isn't reading for some reason. Make sure it's the right way up.

If it still doesn't work the disc could be corrupted.

[ben dover kid]

Sounds like they're trying to access a removable drive, that isn't currently plugged in.

The OS drive is almost always C:\

and E is usually optical drive. 

[Wingfan]

She gets the error when she puts in a disc.

The drive shows in Windows.

[Wingfan]

lol read the title

[Benergy]

Assuming the disc is oriented correctly, it's broken or the drive is broken.

Try another disc that she knows 100% works, if it doesn't work, then the drive is the problem.

[Wingfan]

I installed Windows on it with this drive. (built it for her and her husband)

She has tried 3 different disc's.

 

Could it be something in BIOS?

[ben dover kid]

lol read the title

i.... haha oops. well, idk.. i blame it on the opiates. 

[ben dover kid]

She gets the error when she puts in a disc.

The drive shows in Windows.

aaaa we have had many laptops, when that error occurs it has usually always meant that the cd reader thingy is broken(you can try and go to device manager, and then remove all drivers for that optical drive and then install them again, it might work). you can take it out and put new one in if you can find one, or then just use one of those cd readers which connect via usb.

[Benergy]

I installed Windows on it with this drive. (built it for her and her husband)

She has tried 3 different disc's.

 

Could it be something in BIOS?

Unlikely. Windows is detecting the optical drive, and detecting that a disc has been inserted - but it can't read the disc. Sounds like a dodgy drive, maybe try what the other Ben said above.

[Wingfan]

Ok thanks everyone.

 

Im going over there tomorow before work and swapping the drive with one i have here that i know works.

[ben dover kid]

Ok thanks everyone.

 

Im going over there tomorow before work and swapping the drive with one i have here that i know works.

you're welcome 

[Wingfan]

Swapped out the drive and everything is good now. And got some fresh baked cookies