[SERIOUS] GPU Driver, CPU Liquid cooling, lag problems

[Rob.S]

Hello,

I recently brought a prebuilt HP Envy Phoenix 860-090na from Currys. Specs are in the spoiler below

CPU: i7 6700K - In task manager the clock speed fluctuates from 1.83Ghz to 4Ghz

CPU Cooling: Liquid cooler by HP.

RAM: DDR4 32GB 2133Mhz

Motherboard: HP, Z170

GPU: Reference GTX 980Ti

PSU: Corsair RM750

I have no games yet (GTA V, Battlefield), so I downloaded a copy of Minecraft 1.8.8 I had so many problems, and I am pretty freaked out right now. £2,000 for these problems:

> Watercooling is louder than it should be, even on idle. Keeps squeaking simultaneously with lag spikes on games.

> GPU: Main problem. First problem was when I launched Minecraft - Lots of lag spikes, then it froze and I got a black screen, then it came back with 'Display Driver nVidia GeForce stopped responding and has recovered. Happened another two times, randomly, when on Chrome etc. Then came the killer. It hit me with 'No Signal'. Restarted, works fine.

> I get so many lag spikes on such a light little game. Idk why, it baffles me. At this pount I am pretty freaked out. Things completely stop responding for minutes.

As you can see, there are many problems, and they cut corners everywhere, the SSD is a cheap Sandisk one, it originally came with a 500W PSU, but I changed it to an RM750 for obvious reasons. It didn't void my warranty, got them to do it.

Here are a few notes:

I am using a 1440p monitor

The OS is Windows 10 64-bit

The SSD only has 10 programs installed

I made sure Intel HD Graphics was fully disabled.

The HP support forum has no good support at all.

Due to the circumstances as of now, I cannot build one or order a custom one, or get someone to build it. No questions please, it really does happen.

I will not be playing Minecraft at all, I just wanted to test performance as I had a free day, but no games.

I am really quite desperate now. The 30-day return guarantee ends on the 2nd of December. Please, vote in the poll below. I need all the help I can get.

[ThatOneRussian]

Return it!

[Hotpeppa1]

Hello,

I recently brought a prebuilt HP Envy Phoenix 860-090na from Currys. Specs are in the spoiler below

CPU: i7 6700K - In task manager the clock speed fluctuates from 1.83Ghz to 4Ghz

CPU Cooling: Liquid cooler by HP.

RAM: DDR4 32GB 2133Mhz

Motherboard: HP, Z170

GPU: Reference GTX 980Ti

PSU: Corsair RM750

I have no games yet (GTA V, Battlefield), so I downloaded a copy of Minecraft 1.8.8 I had so many problems, and I am pretty freaked out right now. £2,000 for these problems:

> Watercooling is louder than it should be, even on idle. Keeps squeaking simultaneously with lag spikes on games.

> GPU: Main problem. First problem was when I launched Minecraft - Lots of lag spikes, then it froze and I got a black screen, then it came back with 'Display Driver nVidia GeForce stopped responding and has recovered. Happened another two times, randomly, when on Chrome etc. Then came the killer. It hit me with 'No Signal'. Restarted, works fine.

> I get so many lag spikes on such a light little game. Idk why, it baffles me. At this pount I am pretty freaked out. Things completely stop responding for minutes.

As you can see, there are many problems, and they cut corners everywhere, the SSD is a cheap Sandisk one, it originally came with a 500W PSU, but I changed it to an RM750 for obvious reasons. It didn't void my warranty, got them to do it.

Here are a few notes:

I am using a 1440p monitor

The OS is Windows 10 64-bit

The SSD only has 10 programs installed

I made sure Intel HD Graphics was fully disabled.

The HP support forum has no good support at all.

Due to the circumstances as of now, I cannot build one or order a custom one, or get someone to build it. No questions please, it really does happen.

I will not be playing Minecraft at all, I just wanted to test performance as I had a free day, but no games.

I am really quite desperate now. The 30-day return guarantee ends on the 2nd of December. Please, vote in the poll below. I need all the help I can get.

 

Go return it!!!!

[The Official Czex]

Are any parts overclocked? Are your drivers up to date?

[Nakano2k1]

Prebuilt with problems = immediate return

[dewman45]

That sounds like air in the internal pump, a bad graphics card that may be overheating on idle/having power delivery problems, and the power supply would have been sketchy, but the new one is decent. Sandisk actually makes decent SSDs, but knowing HP, I would doubt it was treated well. Return it and give HP a good complaint, because that is pure BS for a computer like that.

[Ohlyver]

The get a better one option is kind of impossible unless you custom build it since the specs you got are kind of bad ass and IMO should not even turn a fan fast while playing Minecraft...

What I would suspect is HP drivers seriously nerfing your rig... If you are not a techy guy I would not recommend playing with drivers other than HP's ones.

I.e. replacing CPU and maybe GPU drivers normally delivered by the prebuild company for the official drivers (Intel/NVidia)

[spaiduhz]

Woah. Prebuilts are shipping with water cooling now. Gpu cooling is still using reference, right? Im leaning on the water cooling rig as well. Better let hp have a look, and extend the return warranty if you want them to service. Something might have broke during shipping.

[Rob.S]

Return it!

Go return it!!!!

Prebuilt with problems = immediate return

That sounds like air in the internal pump, a bad graphics card that may be overheating on idle/having power delivery problems, and the power supply would have been sketchy, but the new one is decent. Sandisk actually makes decent SSDs, but knowing HP, I would doubt it was treated well. Return it and give HP a good complaint, because that is pure BS for a computer like that.

Woah. Prebuilts are shipping with water cooling now. Gpu cooling is still using reference, right? Im leaning on the water cooling rig as well. Better let hp have a look, and extend the return warranty if you want them to service. Something might have broke during shipping.

Don't get excited lol. It is Way too loud

The get a better one option is kind of impossible unless you custom build it since the specs you got are kind of bad ass and IMO should not even turn a fan fast while playing Minecraft...

What I would suspect is HP drivers seriously nerfing your rig... If you are not a techy guy I would not recommend playing with drivers other than HP's ones.

I.e. replacing CPU and maybe GPU drivers normally delivered by the prebuild company for the official drivers (Intel/NVidia)

Thanks guys. Very helpful info. I looked for drivers but the nVidia ones still cause lag spikes on Minecraft (really light game) but there are also drivers on the HP website.

[Rob.S]

Are any parts overclocked? Are your drivers up to date?

No overclocks, and latest nVidia drivers. But there are these ones http://support.hp.com/ca-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/model/9014634 on the HP site... Should I install them? (Click on Driver Graphics - Nvidia)

[ADZ_123_!"£]

No overclocks, and latest nVidia drivers. But there are these ones http://support.hp.com/ca-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/model/9014634 on the HP site... Should I install them? (Click on Driver Graphics - Nvidia)

Try getting the official Nvidia drivers for it rather than the ones of HP's site.

[Rob.S]

Try getting the official Nvidia drivers for it rather than the ones of HP's site.

already done that. Version 360.00