How to RMA?

[crystal6tak]

As the title states. I have never done so before. Sure I'll be searching it up on the web and probably asking Amazon through telephone but may as well ask here as you guys probably have first hand experience. I'm also sort of asking this as a general question as I'd like to know how to RMA not just the GPU, but maybe other hardware as well in case I need to RMA other stuff in the future.

 

So, starting off, I bought the item from Amazon.es. The Spain version of Amazon. The vendor is "Amazon EU S.a.r.L." and shipped by "MRW". The item in question is the Asus 980 Ti Strix (Coil whines, badly and I checked on Newegg, Asus seems to be accepting RMA for bad coil whines.)

 

So I have a few questions:

1.) How long do I have until RMA able period expires? I it measured by "Order placed", "Posted", or "Delivery" date?

 

2.) Who do I contact? The producer (Asus), the vendor (Amazon EU S.a.r.L), or Amazon.es?

 

3.) How do I prepare it? Do I put the GPU back to it's original retail box and that's it? Or do I have to prepare it for shipment such as adding foam and protective layers? Do I just wait for someone to come to me to pick it up? Do I send it to them myself?

 

4.) Who covers the transport cost? Me or them?

 

5.) How long does it normally take from start to finish? Assuming I received it from the vendor 4 days after the order was placed?

 

6.) Is there any other information I should know?

 

Thank you very much!

 

[yannickverc]

1) Depends on what you bought. Most of the time it's 1 year warranty.

2) You bought from amazon? Go amazon live chat and they'll fix it for you. (I sent a thing back to amazon once and it was super easy.)

3) You put the GPU back in it's original box and try to protect it as much as you can. (put some old news papers in the shipping box or something)

4) Them. 

5) They'll either send you a new GPU or send you your money back. Depends what you chose.

6) Nope.

 

Have fun

[Volbet]

1. Your RMA periode is the same as the warranty periode. In the EU you have what amounts to a 6 month warranty by law, but most manufactures will extend that.

I would contact Amazon ES first. They will either handle the RMA or hand you over to Asus.

Usually they want the entirety of the product, so you have to pack the GPU, the documentation and the cable that came with it. 

Last time I RMA'ed through Amazon they covered the shipping, but it may vary. A non-douchy company will cover the shipping up front.

It depend on what they are going to do. I would give a maximum of two weeks before conrtacting them, How long they can legally keep the RMA going depends on local laws.

Maybe check if the coil whine RMA is a US only thing, but nothing besides that.

[stconquest]

Go to the manufacturer's website and find the RMA link.  It is always somewhere =D

 

You tell them about your problem, and if they accept the RMA request they will give you a set of instructions.

 

Patriot replaced my 2x8GB sticks of RAM after 2.5 years.  One of the sticks started producing critical errors.  I checked the warranty before I contacted them though.  Limited lifetime warranty on RAM.  Patriot got the RAM to me in like 5 days after they received my set.  I had to pay the shipping to them, they paid the return shipping.

[LogicalDrm]

4. and bit of 6.

Shipping costs depend on who you RMA it with and if you are doing RMA because of real issue covered in RMA. Like if you have done some damage to card, they don't pay for anything and just send same thing back. Sometimes shipping to store/manufacturer is on you but stuff they send back is covered by them.

Also depending on what kind of problem it is, they might send same card (fixed), newer version (if old isn't being produced anymore), money back or store credit.