System wont shut down

[KIDDO680]

I recently bought and installed a new Samsung 850 Evo SSD. Everything was running amazingly well until I downloaded Samsung Magician to optimize the SSD. My system will now longer shut down and there is no way to reverse the optimization. Also, for whatever reason System Restore was turned off so I don't have anything to go back to. I contacted Samsung and they told me to just do a secure erase which I really don't want to do. I asked them if I had any other options and they were just not interested.  When I power down my system the message comes up for my system shutting down then my monitors go to sleep, but all the fans and HDD's are still running. Now the only option I have is to hold down the power button which I fear is doing damage to my system. I'm running Windows 10 (64-bit). Is there anything I can try to fix this issue or will I have to do a secure erase? What about resetting Windows to factory settings and keeping my data? 

 

Thanks! 

[givingtnt]

do you turn it off (shutdown) or click on sleep ?

do you wait a couple seconds for the fans to perhaps stop ?

[iamdarkbowser]

Go to "Programs and Features" and find the program and uninstall it.

[KIDDO680]

do you turn it off (shutdown) or click on sleep ?

do you wait a couple seconds for the fans to perhaps stop ?

Definitely Shut Down, done it many times now. I once left it a few hours and it never shut down also. 

[KIDDO680]

Go to "Programs and Features" and find the program and uninstall it.

I uninstalled it soon after getting the issue and I am still having the same problem.  

[iamdarkbowser]

Well Secure erase is your only option then that I see.

[KIDDO680]

Well Secure erase is your only option then that I see.

What about resetting the OS. I would loose all my drivers but that's not as bad a losing everything, would that work? 

[iamdarkbowser]

well backup all of your files on another drive (Just to be safe), just not on the ssd, then reset the OS