Troubleshoot

Mightyinvader · October 9, 2015

So I'm trying to help my cousin fix his pc. It runs windows xp and when you log in it is really slow and cpu usage hovers between 5-0%, I went into bios and the cpu was running at 109f! It has the stock cooler for the dual core cpu it has in if which I will be replacing but im wondering what else may be a problem. It runs a r7260x and two 2 gb ddr2 ram sticks. It has a 1tb HDD and a 250gb HDD. If you try to load a downloaded video the computer restarts. Is it possible that this is a virus or a hardware issue? Cpu is an Intel core 2 duo e6750 that is running at stock clock of 2.66ghz. Help would be appreciated

Amazingasian · October 9, 2015

Is the stock cooler making contact with the CPU? Try replacing the thermal paste.

Mightyinvader · October 9, 2015

I have thermal paste getting shipped aswell. However there is one program that I find on task manager that when I shut down cpu usage goes to80% and pc shuts down, but the cpu temps stay the same all the time 109f, I tried de clocking it it didn't help. I don't have the name of the program but it seems it happens anytime you open anything, leading me to believe it's not a virus