Ooma Office Review

[TGBSeth]

With more and more people wanting to cut the cord on virtually everything, multiple companies are now coming out to offer high-quality alternatives to regular landline telephones. One of those companies is Ooma. In 2009, Ooma came out with their first VoIP device in 2009 with mixed reviews regarding its starting price and quality but Ooma is at it again with the Ooma Office.

 

FULL REVIEW: http://tgbuzz.com/42/ooma-office/

 

**Note: This is my review, but I provide a link to it rather than copy/paste because the full review includes pictures, formatting, colors, scores, etc which cannot be replicated here.

 

[M-ursu]

Nice review

[HappyToTell]

I bought Ooma Office a week ago and was very excited when I received my hardware and registered online. 

 

My first disappointment was the bate and switch tactic of Ooma. The video uses an example with “Claire’s Cupcakes” and says Ooma Office redirect calls, “for Claire, press one” as one would expect from an office phone system. What the video does not say is that “for Claire, press one” is an extra $9.99 a month and “for Jane, press two” is an extra $9.99 a month and “for Jill, press three” is an extra $9.99 a month etc…

 

If you do not buy extensions you pretty much paid $250 US for an answering machine.

 

Then, the problems started. First, I got a 404 error when trying to access the “virtual receptionist” settings on my account. Then I found out that anyone calling my Ooma Office got cut off after 20 seconds. 

 

Customer support is a total disaster. Calling customer support ends up in the Philippines where you are greeted by totally clueless people who only know a few basic things. Beyond that, the only thing they are capable of doing is submit a ticket and tell you not to expect any resolve of your problem before 24 to 48 hours. SAY WHAT?! 24 to 48 hours????

 

Well, nothing happens even after 48 hours. When asking to speak to a supervisor you will be redirected to speak with a Filipino supervisor and his crying baby.

 

I was so disappointed with the customer support by phone that I tried my luck by e-mailing Ooma, only to receive a useless e-mail telling me I have to call customer support.

 

After a week of irritation and useless tickets, phone calls and e-mails, we finally shipped the Ooma Office back to Palo Alto for a refund and decided to pay a bit more and go with Verizon’s Virtual Communication Express. No more calls to the Philippines, no more Ooma.

 

The company totally messes up with the worst nightmare support that renders the product useless. I would highly discourage anyone from buying Ooma.