Jump to content

Does This Make Sense?

Notgower
By Notgower
in Troubleshooting
 Share
Posted

So I can't get my computer to detect or recognize my network adapter in device management. It doesn't even show up. I was told after trying several things by the manufacturer, Asus, that if it wasn't a compatibility problem with Windows 10, then it was probably defective hardware. So they suggested I called Windows support.

This is what doesn't make sense to me and was curious if the response I got was accurate at all.

The representative I talked to for Windows support told me that I need to contact my ISP and have them give me an updated driver for my router so that my computer could detect the Network Adapter in device management. 

Link to comment
https://linustechtips.com/topic/449590-does-this-make-sense/
Share on other sites
Link to post
Share on other sites
Posted

Huh? Why would you need an updated driver for your router? Routers don't even use drivers - they use firmware. Did you attempt to install the drivers for your NIC?

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

"I didn't die! I performed a tactical reset!" - Apollolol

Link to comment
https://linustechtips.com/topic/449590-does-this-make-sense/#findComment-6027708
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×