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Quick question about EVGA RMA

Tim Drake
By Tim Drake
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Hello,

 
Good afternoon. As ebay is not an authorized reseller for our products, buying a product from here will be considered a 2nd hand purchase and any warranty claims will be done through the GUEST RMA page. This may affect certain products warranty depending on the warranty suffix on the product. Full details of the warranty can be found at http://www.evga.com/support/warranty
 
 

 

http://forums.evga.com/EVGA-Warranty-on-purchases-made-off-of-Ebay-m2183040.aspx

Posted

I am about to RMA a broken PSU I bought from eBay (Supernova G2 850w) but I was wondering, does it matter if I put eBay as "Purchase Place"

 

Should I straight up lie, tell the truth and maybe not get an RMA or what?

 

(P.S I don't know where the buyer got it from and he is an extremely slow replier so he isn't an option)

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Posted

I am about to RMA a broken PSU I bought from eBay (Supernova G2 850w) but I was wondering, does it matter if I put eBay as "Purchase Place"

 

Should I straight up lie, tell the truth and maybe not get an RMA or what?

 

(P.S I don't know where the buyer got it from and he is an extremely slow replier so he isn't an option)

whatever will not seem like a lie since you've got to give them an invoice of some type right? (never RMA'd to evga)

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whatever will not seem like a lie since you've got to give them an invoice of some type right? (never RMA'd to evga)

I'm worried if I put like Overclockers UK or something then I will have to provide an invoice..

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How long did you have the PSU before it broke?

I bought it broken as said in OP

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I'm worried if I put like Overclockers UK or something then I will have to provide an invoice..

hmm, I'd think that they would want one no matter what.  I'd think you might have to get a hold of the slow responding seller and see if he will give you a copy of his original invoice (if he's got one).  I've done that for one guy I sold stuff to just in case but I dont think he ever had to send it in

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Hello,

 
Good afternoon. As ebay is not an authorized reseller for our products, buying a product from here will be considered a 2nd hand purchase and any warranty claims will be done through the GUEST RMA page. This may affect certain products warranty depending on the warranty suffix on the product. Full details of the warranty can be found at http://www.evga.com/support/warranty
 
 

 

http://forums.evga.com/EVGA-Warranty-on-purchases-made-off-of-Ebay-m2183040.aspx

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hmm, I'd think that they would want one no matter what.  I'd think you might have to get a hold of the slow responding seller and see if he will give you a copy of his original invoice (if he's got one).  I've done that for one guy I sold stuff to just in case but I dont think he ever had to send it in

This^

 

AFAIK you always have to have a proof of purchase for RMA's.

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So just put it as eBay and hope I get it?

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So just put it as eBay and hope I get it?

 

If you can't get in-touch with the seller, and they can't provide you with the original invoice, then I think that's your only option as I think if you say Amazon, OverclockersUK or whatever they might ask for an invoice... 

 

Maybe take a quick look at the warranty suffix for the PSU, and see if it says anything about it there? 

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So just put it as eBay and hope I get it?

 

 

Guest RMA - Start Now

This RMA option is for any user, but also those that have lost their invoice, or purchased their product from another user or unauthorized reseller.
Check if your product is under warranty and submit an RMA request. Provide as much information about your problem as you can, EVGA Tech Support may reply back with troubleshooting tips or further questions.
You will then be responsible for shipping your product to EVGA following our shipping guidelines.
Upon receipt of your product, without damage, EVGA will ship via ground shipping to the address you provided within 1-3 business days.
Products with an extended warranty, or those with a long term warranty, may not use the Guest RMA if outside 3 years from the date your product was shipped to EVGA.

https://www.evga.com/howtorma/

 

You should actually be fine if it's still within its warranty... 

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Ebay buyer's protection bro

It was sold as parts bro, it said it was broken and I bought it broken

 

https://www.evga.com/howtorma/

 

You should actually be fine if it's still within its warranty... 

I know, literally just submitted ticket.

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It was sold as parts bro, it said it was broken and I bought it broken

 

I know, literally just submitted ticket.

 

Is it actually still in warranty though?  :wacko:

 

Did you purchase it intending to fix it, or just straight up RMA it and get a bargain? 

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Is it actually still in warranty though?  :wacko:

 

Did you purchase it intending to fix it, or just straight up RMA it and get a bargain? 

Yes it's in warranty.

 

Bargain because I know EVGA are great with RMAing :P

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Then whoever is selling it is dumb af lol

I thought that lmao.

 

Brand new supernova g2 850w for £53 here I come

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