Computer won't restart correctly

[Heizu]

Hey guys so I've had this problem for about a month now where when I try to restart my computer for any process it will shut off screen and then it will remain shut off, the computers fans and such remain on but the pc doesn't complete the restart. I've tried many things to fix removed graphics card, reseated everything, cleared bios with switch and by removing battery. I'm a bit at a loss here hopefully someone out there knows a way to get it up.

It's currently running windows 7 pro

Had windows 8.1 embedded on it before with same problem

Also had ubuntu before that.

Oddly enough I don't think it had this problem when I was running ubuntu, however if it was an os problem wouldn't it have went away after I did an install of windows 7?

CPU:pentium anniversery g3258

Mobo: ecs h81h3-I

Psu:dell 240w (optiplex psu)

Ram:g skill rip jaws 2x2gb 1300

Storage:corsair force 120gb

Thanks for any help

[Heizu]

Hey guys so I've had this problem for about a month now where when I try to restart my computer for any process it will shut off screen and then it will remain shut off, the computers fans and such remain on but the pc doesn't complete the restart. I've tried many things to fix removed graphics card, reseated everything, cleared bios with switch and by removing battery. I'm a bit at a loss here hopefully someone out there knows a way to get it up.

It's currently running windows 7 pro

Had windows 8.1 embedded on it before with same problem

Also had ubuntu before that.

Oddly enough I don't think it had this problem when I was running ubuntu, however if it was an os problem wouldn't it have went away after I did an install of windows 7?

CPU:pentium anniversery g3258

Mobo: ecs h81h3-I

Psu:dell 240w (optiplex psu)

Ram:g skill rip jaws 2x2gb 1300

Storage:corsair force 120gb

Thanks for any help

Meant cleared cmos**

[EliasNM]

Is this being done via software, (OS' restart, command prompt, 3rd party applications.)? I hope I'm doing the right thing and discarding that the power and reset pins from the case to the mobo are placed properly.

[Heizu]

Is this being done via software, (OS' restart, command prompt, 3rd party applications.)? I hope I'm doing the right thing and discarding that the power and reset pins from the case to the mobo are placed properly.

Yes software related. I actually haven't tried resetting via pins as my case only connected to power switch pins

[EliasNM]

I can recall that windows 8.1 had an issue with restart even shutdown because of a hybrid shutdown feature, I'll do some googling and find the command for it since I don't remember it, it could be that.

[Heizu]

I can recall that windows 8.1 had an issue with restart even shutdown because of a hybrid shutdown feature, I'll do some googling and find the command for it since I don't remember it, it could be that.

Okay well I just tried reseting via pins and that leads to the same results if that helps at all

[EliasNM]

Ok, command wise its not a command, but some steps, before you try these steps try on an elevated command prompt a sfc/ SCANNOW. Step wise for the hybrid shutdown feature read this. Do let me know if you got any negative results from the system file checker.

[Heizu]

Ok, command wise its not a command, but some steps, before you try these steps try on an elevated command prompt a sfc/ SCANNOW. Step wise for the hybrid shutdown feature read this. Do let me know if you got any negative results from the system file checker.

scan said "Windows Resource Protection found corrupt files and successfully repaired them"

This system is currently running windows 7 pro so menu is not same as steps for hybrid shutdown,

(not sure if 7 has that)

[EliasNM]

Sorry I read so quickly, I thought you were still on win8. Windows 7 doesn't have a hybrid shutdown feature. I'll have to research for win7 since I don't know of any restart issues. After the scan, does it restart or same? If it is it maybe hardware but don't start looking for replacements yet, lets go through all the software options.

[Heizu]

Sorry I read so quickly, I thought you were still on win8. Windows 7 doesn't have a hybrid shutdown feature. I'll have to research for win7 since I don't know of any restart issues. After the scan, does it restart or same? If it is it maybe hardware but don't start looking for replacements yet, lets go through all the software options.

its still the same unfortunately

[EliasNM]

What does your event logs look like from the past 4 hours or so? Look for critical and error ones, warning ones we can sort through later.

[Heizu]

 

 

What does your event logs look like from the past 4 hours or so? Look for critical and error ones, warning ones we can sort through later.

 

Here are the system logs. Ive only had this os installed for a few hours now. I had some trouble earlier with updates that caused me to do a fresh install>.> 

There's also a time stamp in there that says year 2013 ignore that i accidentally changed date in bios earlier aha, was just a few hours ago not two years

[Heizu]

^ Opps one of those was a double heres the last one

[Heizu]

 

What does your event logs look like from the past 4 hours or so? Look for critical and error ones, warning ones we can sort through later.

 

yea i cant see anything distinctive in these logs dealing with the restart times

[EliasNM]

yea i cant see anything distinctive in these logs dealing with the restart times

The restart times from what I can tell occurred at 7pm 8pm and the weird 2013 time, what I see are service control manager errors with 7026 codes which are hardware related, I want to say its your hard drive, not only because it appears multiple times but a disk error also popped up 3 hours before seems to me that's the issue or motherboard since a controller issue popped up as well, but on the 8:03 restart updates are related, I think if I could look at your logs from "C:\ProgramData\Microsoft\Event Viewer\ExternalLogs" (files are hidden), I could tell you more in detail about those errors. If you have another drive to test, test it.

[Heizu]

The restart times from what I can tell occurred at 7pm 8pm and the weird 2013 time, what I see are service control manager errors with 7026 codes which are hardware related, I want to say its your hard drive, not only because it appears multiple times but a disk error also popped up 3 hours before seems to me that's the issue or motherboard since a controller issue popped up as well, but on the 8:03 restart updates are related, I think if I could look at your logs from "C:\ProgramData\Microsoft\Event Viewer\ExternalLogs" (files are hidden), I could tell you more in detail about those errors. If you have another drive to test, test it.

Thats the thing tho ive restarted about 10-20 times in the last few hours alone trying to diagnose, i would think the logger would be more populated with those. Im not sure how to get to external logs, can u advise me? I do have a few hard drives around that i could test in place of my ssd would take some time to do however.

[EliasNM]

Thats the thing tho ive restarted about 10-20 times in the last few hours alone trying to diagnose, i would think the logger would be more populated with those. Im not sure how to get to external logs, can u advise me? I do have a few hard drives around that i could test in place of my ssd would take some time to do however.

The log when it comes to error and critical logs it records the crashes during and after the restart, those are the critical ones, were it says kernel power, it was forced to shutdown, so it appears as a critical since it lost power. My suggestion with the HDD method is to start testing hardware failure, installing windows 7 on a decent build should take about 30 minutes max, you aren't installing updates just getting to restart, try offline for normal testing to avoid drivers since it isolates better the possible hardware failures, or just don't connect a DVD-rom, graphics card, sound card, bluetooth adapter, wireless antennas for wifi, etc. I want to isolate it to where we test psu, motherboard, and the ssd/hdd. I doubt at this point its software related.

[VortexS]

I don't have time right now to read all posts so sorry if it's already stated. Have you tried completely clearing the motherboard and have you also checked if the little connectors for the front panel are connected properly?

I had this issue as well and for some really weird reason checking and changing those little pins fixed it for me.

[Heizu]

I don't have time right now to read all posts so sorry if it's already stated. Have you tried completely clearing the motherboard and have you also checked if the little connectors for the front panel are connected properly?

I had this issue as well and for some really weird reason checking and changing those little pins fixed it for me.

Motherboards cmos has been cleared and it's completely out of its case atm. Same results thanks for suggestion tho.

[Heizu]

The log when it comes to error and critical logs it records the crashes during and after the restart, those are the critical ones, were it says kernel power, it was forced to shutdown, so it appears as a critical since it lost power. My suggestion with the HDD method is to start testing hardware failure, installing windows 7 on a decent build should take about 30 minutes max, you aren't installing updates just getting to restart, try offline for normal testing to avoid drivers since it isolates better the possible hardware failures, or just don't connect a DVD-rom, graphics card, sound card, bluetooth adapter, wireless antennas for wifi, etc. I want to isolate it to where we test psu, motherboard, and the ssd/hdd. I doubt at this point its software related.

I still havent got hdd up as the computer i had it on when i went to update to windows 10 got blue screen error-.- so im dealing with that.

However when i was comparing cmos jumpers off the two itx boards i noticed the one on the ecs board(the one that wont restart) is in the wrong position. Its jumping pins 2 and 3. Switching to pins 1 and 2 leads to the pc not powering on however. Looking over the manual for the board tho it states that the normal position for the pin jumper is on 1 and 2. COuld this be causing my problem?

[Heizu]

The log when it comes to error and critical logs it records the crashes during and after the restart, those are the critical ones, were it says kernel power, it was forced to shutdown, so it appears as a critical since it lost power. My suggestion with the HDD method is to start testing hardware failure, installing windows 7 on a decent build should take about 30 minutes max, you aren't installing updates just getting to restart, try offline for normal testing to avoid drivers since it isolates better the possible hardware failures, or just don't connect a DVD-rom, graphics card, sound card, bluetooth adapter, wireless antennas for wifi, etc. I want to isolate it to where we test psu, motherboard, and the ssd/hdd. I doubt at this point its software related.

installed on hdd and still getting same results. I'm going to switch out ram right now and see if that has anything to do with it. If not then the only thing not tested would be motherboard or cpu

[Heizu]

Not the ram >.> any way to test my cpu and motherboard?. I dont have a spare lga 1150 motherboard or cpu.

[Heizu]

The log when it comes to error and critical logs it records the crashes during and after the restart, those are the critical ones, were it says kernel power, it was forced to shutdown, so it appears as a critical since it lost power. My suggestion with the HDD method is to start testing hardware failure, installing windows 7 on a decent build should take about 30 minutes max, you aren't installing updates just getting to restart, try offline for normal testing to avoid drivers since it isolates better the possible hardware failures, or just don't connect a DVD-rom, graphics card, sound card, bluetooth adapter, wireless antennas for wifi, etc. I want to isolate it to where we test psu, motherboard, and the ssd/hdd. I doubt at this point its software related.

Finally fixed it the cpu was having conflicts with the bios. Maybe bios wasnt completely haswell refresh compliant? WHatever everything is finally working now after a bios update. Thanks EliasNM for the help.

[EliasNM]

Finally fixed it the cpu was having conflicts with the bios. Maybe bios wasnt completely haswell refresh compliant? WHatever everything is finally working now after a bios update. Thanks EliasNM for the help.

Glad you fixed it, that is something I need to start considering, that was weird, a BIOS flash would of never crossed my mind, maybe I would of told you to replace the motherboard after all other components were tested, which from your findings would of resulted in a fix that was unnecessary to spend time and/or money.

[Heizu]

Glad you fixed it, that is something I need to start considering, that was weird, a BIOS flash would of never crossed my mind, maybe I would of told you to replace the motherboard after all other components were tested, which from your findings would of resulted in a fix that was unnecessary to spend time and/or money.

Yea i wouldnt have guessed it either. I was just taking a shot in the dark and it worked>.> Glad it did tho