PC Random Restarts

[HDudeness]

MB: MSI 970 GAMING

CPU: AMD FX 8350

Cooler: Corsair H100i

GPU: MSI GTX 970 4G

RAM: Ripjaws X Series 8 GB (x2 4GB)

PSU: Rosewill Valens 500 Gold (500w)

Storage:

Internal: Samsung 840 SSD 128 GB (Holds the OS)

External: BUFFALO MiniStation USB 3.0 Portable HDD

OS: Windows 8.1 Pro 64-bit

 

-no overclocking

-BIOS v. 22.0: Updating the BIOS only makes things worse; every time I reached the Windows login screen it would randomly restart - somebody please provide steps to updating a BIOS because I may or may not be doing it wrong. I have had to reinstall Windows 8.1 4 times because of updating my BIOS to 22.3.

-random restarts occur especially when launching AAA titles; Borderlands 2, Witcher 3, etc. However, I have yet to crash during a game of League of Legends.

 

Things I have done already that did nothing to solve the problem:

 

2 CMOS refreshes, tested RAM for instability and found them to be just fine (I think), and I even unplugged the external drive to see if that was causing the crashes--restarts still occured even when the HDD was unplugged.

 

Here is the complete error log I logged for one hour:

errorlogs.txt (times may be a bit weird because doing a CMOS reset also resets the time.)

 

If anyone could find a solution to this issue without me having to drop cash on new hardware, that would be great. If I do have to buy new hardware, please tell me which ones so I don't waste time trying to fix something that cannot be fixed.

 

Thanks!

 

Dudeness

[matjojo]

"Description:

The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{47de1547-10c3-11e5-8250-dc394fb28baf}#0000000000000400."

 

update you drivers i think. although i woulnt know what driver this is.

 

check out this thread:

 

https://social.technet.microsoft.com/Forums/windows/en-US/4e392195-a7fa-4ef4-aa0f-bb78a21d9ee4/driverwudfrd-failed-to-load

[MasterDisaster]

If it does go wrong in games only, i would say its something with ur graphic card or drivers asociated to card.

I would try to get other card for testing ... just to see if there is some problems with other cards. preferably Nvidia, as u have one.

 

CPU stress test also would be great ... maybe there is problem with that ...

 

Some of the stuff what i would do in ur place

[HDudeness]

"Description:

The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{47de1547-10c3-11e5-8250-dc394fb28baf}#0000000000000400."

 

update you drivers i think. although i woulnt know what driver this is.

 

check out this thread:

 

https://social.technet.microsoft.com/Forums/windows/en-US/4e392195-a7fa-4ef4-aa0f-bb78a21d9ee4/driverwudfrd-failed-to-load

 

According to BurnInTest, that device ID is my external HDD... Should I reformat the drive?

[matjojo]

According to BurnInTest, that device ID is my external HDD... Should I reformat the drive?

 

yes, be sure to backup your stuff doe

[HDudeness]

yes, be sure to backup your stuff doe

 

Alright so I formatted the drive, unplugged it then installed Borderlands 2 but instead now onto my internal SSD, and within a few seconds past the main menu my computer still restarted out of nowhere. That gives me reason to believe it is not a storage issue. I logged 3 different times it lasted in Borderlands 2, and found this:

 

8.35 seconds with windowed mode, maximum settings at 1280x720

4.03 seconds with full screen, maximum settings at 1920x1080

4.16 seconds with borderless windowed, maximum settings at 1920x1080

 

 

If it does go wrong in games only, i would say its something with ur graphic card or drivers asociated to card.

I would try to get other card for testing ... just to see if there is some problems with other cards. preferably Nvidia, as u have one.

 

CPU stress test also would be great ... maybe there is problem with that ...

 

Some of the stuff what i would do in ur place

 

I also conducted a stress test using AIDA64 and when I tested the entire system all at once it restarted within just under a minute. It seems like pushing the system causes it to restart, sometimes quickly and other times not so much. Like I stated before, an overclock is not being applied to any piece of hardware on the system. I understand software reading may be slightly off from, say, a minimeter but this is what AIDA64 is telling me in terms of voltages.

 

I have not had this problem the entire time I've had the system. I played AC: Unity just fine back when I first got it in January, along with games like Tomb Raider and such as well--all games being system intensive.

 

Other thoughts now?

 

EDIT: I can conduct the AIDA64 tests individualy without the system restarting, (CPU, FPU, Cache, System Memory, Local Disks, GPU) but as soon as I tick them all at once it fails.

[evilarceus]

Check the Event Viewer?

[matjojo]

Check the Event Viewer?

what he said

[HDudeness]

Check the Event Viewer?

 

It gives me nothing but "the system restarted unexpectedly" or "failed to load driver for (my external HDD)", but I can unplug my external HDD and it will still restart under load.

[HDudeness]

Just now my computer restarted, I'm on my iPad now waiting for it to get back on its feet. It happened right when I clicked the refresh button on Firefox.

[matjojo]

looks like when you tried to read out your cache your system died, you might have a faulty sector, take a look at your SMART data.

[HDudeness]

looks like when you tried to read out your cache your system died, you might have a faulty sector, take a look at your SMART data.

Alright, where would I find the best reading for that?

[matjojo]

this link states some possibillity':

 

http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/

[HDudeness]

this link states some possibillity':

 

http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/

 

Alright, these were my results.

[matjojo]

ow, we are talking about an SSD, i missed that part ()

 

try getting the SMART date from the drive (the hdd we were talking about first) that is faulty

[HDudeness]

ow, we are talking about an SSD, i missed that part ()

 

try getting the SMART date from the drive (the hdd we were talking about first) that is faulty

It read that it was healthy as well. I would give a picture but I seem to only have a limited time before my machine restarts and I have to let it sit for a bit

[matjojo]

this is real shit, I really don't know what to do, Id say look what the HDD smart data says, if one of the numbers is uexpectedly high, i am afraid that must be the problem.

[HDudeness]

this is real shit, I really don't know what to do, Id say look what the HDD smart data says, if one of the numbers is uexpectedly high, i am afraid that must be the problem.

 

Ok here is the external HDD readings.

[matjojo]

you have 252(place C6 and 05) broken sectors, this means that your drive is slowly dying, the spot where the data is located that your pc is trying to get to must be broken, try defragging(if you can find the uptime for it)(DEFRAG only the HDD the SSD will be damaged if you do it)

[HDudeness]

you have 252(place C6 and 05) broken sectors, this means that your drive is slowly dying, the spot where the data is located that your pc is trying to get to must be broken, try defragging(if you can find the uptime for it)(DEFRAG only the HDD the SSD will be damaged if you do it)

 

Ok sounds good. I'll get back to you once I've finished.

[matjojo]

Ok sounds good. I'll get back to you once I've finished.

 

 

do that, I hope your HDD makes it!

[HDudeness]

do that, I hope your HDD makes it!

 

Post-defragging, I don't know what any of those numbers mean but did it help any?

[HDudeness]

do that, I hope your HDD makes it!

The thing is though, it will still restart without warning even if I unplug the external hard drive. I put Borderlands 2 on my SSD with my external unplugged, ran it, and it restarted within a few seconds. Like I said before, I seem to have a limited time with the thing before it restarts. I logged in and closed my programs and let it sit without touching anything and it restarted after about 5-10 minutes.

[matjojo]

does it still crash? The defrag made the files move on the phisical HDD platters, so now it should crash at different moments, try to upload another crashlog

[HDudeness]

does it still crash? The defrag made the files move on the phisical HDD platters, so now it should crash at different moments, try to upload another crashlog

 

Ok, I've got to go to work so I will try that when I get home. Thanks!