Internet problems

[FifteenOnes]

Hey I am having problems when connecting to the internet, Eberytimes I go to a webpage I get "The webpage cannot be displayed" but I can still get on Minecraft servers, and this happens to my phone when connected to the wifi

[Smurfinater]

restart your modem (unplug it to make sure, and plug back in in 30 seconds)

 

if you have a separate router do the same thing to it

 

if still no go tell me and we can troubleshoot more

 

P.S. I would say restart pc, but since its your phone too, I would say its not device specific, and something in the network

[FifteenOnes]

Ok I'plan do that, so just unplug it? That's it?

[Smurfinater]

yes for at least 30 seconds

[FifteenOnes]

It's an arris nvg510 do I just unplug it

[Smurfinater]

just looked up that make/model, yes unplug the power, for at least 30 seconds and plug it back in

[FifteenOnes]

Ok

[FifteenOnes]

I'm back online just I now have to contact at&t, I'll let you know if everything works out alright

[Smurfinater]

ok hope it turns out good for ya