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Computer unable to recognize a USB device

Splash Bottles
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I recently built a pc for a friend of mine and after handing if over to him he told me he needed wifi on it. So I mentions that Cisco makes use wifi adapters. He went and purchased one but after plugging it in an error message comes up that says "USB Device Not Recognized". I have been sitting here on his floor for around an hour and I'm out of ideas. Can anyone help me out here?

MSI PC Mate Z97

i5-5960k

The USB adapter is an AE2500 from linksys

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https://linustechtips.com/topic/346132-computer-unable-to-recognize-a-usb-device/
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Well here's a few stuff to try.

 

-Make sure it's a USB 2.0 port you plugging into. (compatibility issues)

 

-Drivers are installed for it.

 

-Try all ports till one works. 

 

I think that's a good starting point. 

- Fresher than a fruit salad.

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While you're at it. Here is some more stuff you can try.

 

To check if the adapter it's self is working properly:

http://kb.linksys.com/Linksys/ukp.aspx?pid=9&vw=1&articleid=5646

 

Issues with drivers:

http://kb.linksys.com/Linksys/ukp.aspx?pid=9&vw=1&articleid=4096

 

Hopefully this helps out a bit as well. Good luck bud.

- Fresher than a fruit salad.

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