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New computer, slow internet.

Cyberspanner
By Cyberspanner
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Hey all so recently, I mean like today I built a PC for my friends, same spec's as my PC and When he downloads games from steam, like tf2 he was trying to download, it was really, really slow I mean like KBp/s. It almost took him four hours and its only a 6GB game? I just don't want to imagine what 40GB games will be like... and usually his internet speed is 7mb/s download speed? Need help on fixing this one guys any suggestions I can try?

 

Thanks :)

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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Is his region set correctly on Steam? Ask him to do a speedtest as well. 

CPU I7 - 4720HQ • RAM 2 x 8GB • GPU Nvidia GTX 850M Storage 250GB 850 EVO - 1TB Seagate Hybrid
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Is his region set correctly on Steam? Ask him to do a speedtest as well. 

yeah I checked that and it says Ireland where its supposed to be and we ran a speed test and its 7mbp/s, its just not downloading at that speed at all -_-

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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Is his region set correctly on Steam? Ask him to do a speedtest as well. 

Also try and avoid HD videos and any other downloads, it could have a major effect on DL speeds. 

Signature unda construction... in the meantime. Tell me more about yourself. I'm sure you've got an interesting story.


 

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yeah I checked that and it says Ireland where its supposed to be and we ran a speed test and its 7mbp/s, its just not downloading at that speed at all -_-

Try selecting a different region (still close, like England) and restart steam 

 

Also according to http://store.steampowered.com/stats/content/(click on Ireland) it doesn't look like there are any problems for other users using the Ireland region 

CPU I7 - 4720HQ • RAM 2 x 8GB • GPU Nvidia GTX 850M Storage 250GB 850 EVO - 1TB Seagate Hybrid
Keyboard CM Storm QuickFire Rapid-I (MX brown) & Pok3r (MX clear) • Mouse Logitech G502 • Sound Audio-Technica ATH-M50X • OS Windows 10 Pro - Linux Arch • Storage Asustor AS7004T

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Also try and avoid HD videos and any other downloads, it could have a major effect on DL speeds.

there was only the computer running at the time, he's upgrading to a new ISP soon though so maybe that will help, he say's its always been like this?

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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Also try and avoid HD videos and any other downloads, it could have a major effect on DL speeds.

there was only the computer running at the time, he's upgrading to a new ISP soon though so maybe that will help, he say's its always been like this?

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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Also try and avoid HD videos and any other downloads, it could have a major effect on DL speeds.

there was only the computer running at the time, he's upgrading to a new ISP soon though so maybe that will help, he say's its always been like this?

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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are you getting this much download speed only on steam? or on other apps as well? 

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are you getting this much download speed only on steam? or on other apps as well? 

Well, the speed of the internet on Mozilla firefox and google chrome was awful but on internet explorer the speed was fast and normal so I presumed it was a compatibility issue but it shouldn't be taking him that long(4 hours) to download a 6Gb game.

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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Try selecting a different region (still close, like England) and restart steam 

 

Also according to http://store.steampowered.com/stats/content/(click on Ireland) it doesn't look like there are any problems for other users using the Ireland region 

Thnaks, yeah that was also really strange cause for me and my mate's its fine just his internet really but Ill try the region thing thanks :)  he's installing another game now so have to wait till that installs first then ill see :)

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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It might be your ISP purposely throttling, they could be assholes like that.

Yes, I just checked there and the Speed test came back horrible with only 0.5 kbps when it should be 7-10. any ideas?

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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Going to ring the ISP and see what they say, ill report back after thanks all for all your help! :)

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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It might be your ISP purposely throttling, they could be assholes like that.

Just did a speed test on another pc in the same house and its download speed is 5mbp/s????  and his is only 0.5? confused

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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7Mbps (Mega BITS) = .87 MBps (mega BYTES)

7Mbps (Mega BITS) = 896 KBps (Kilo BYTES)

 

So, I dont remember what steam calculates their speeds in, but, more than likely they have it has mega BYTES and your internet speed and speedtest will show Mega BITS.

 

Network speed is calculated in BITS, where filesizes are calculated in BYTES. 

D3SL91 | Ethan | Gaming+Work System | NAS System | Photo: Nikon D750 + D5200

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Yes, I just checked there and the Speed test came back horrible with only 0.5 kbps when it should be 7-10. any ideas?

0.5 KBPS? That's worse than dial-up!

Signature unda construction... in the meantime. Tell me more about yourself. I'm sure you've got an interesting story.


 

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Just did a speed test on another pc in the same house and its download speed is 5mbp/s????  and his is only 0.5? confused

Looks like something's up with the networking on that PC then. Check and make sure your drivers are updated to the latest. 

Signature unda construction... in the meantime. Tell me more about yourself. I'm sure you've got an interesting story.


 

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Looks like something's up with the networking on that PC then. Check and make sure your drivers are updated to the latest. 

 

Looks like something's up with the networking on that PC then. Check and make sure your drivers are updated to the latest. 

They all are all Updated, Maybe is the wifi card? It came with driver's to install and it came with two ariels? I installed both, will I put in the disk and see because windows 8 when I was setting it up it automatically dected the wifi card but maybe not fully?

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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7Mbps (Mega BITS) = .87 MBps (mega BYTES)

7Mbps (Mega BITS) = 896 KBps (Kilo BYTES)

 

So, I dont remember what steam calculates their speeds in, but, more than likely they have it has mega BYTES and your internet speed and speedtest will show Mega BITS.

 

Network speed is calculated in BITS, where filesizes are calculated in BYTES. 

 

7Mbps (Mega BITS) = .87 MBps (mega BYTES)

7Mbps (Mega BITS) = 896 KBps (Kilo BYTES)

 

So, I dont remember what steam calculates their speeds in, but, more than likely they have it has mega BYTES and your internet speed and speedtest will show Mega BITS.

 

Network speed is calculated in BITS, where filesizes are calculated in BYTES. 

That dosen't really help dude :mellow:

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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They all are all Updated, Maybe is the wifi card? It came with driver's to install and it came with two ariels? I installed both, will I put in the disk and see because windows 8 when I was setting it up it automatically dected the wifi card but maybe not fully?

How far away is he from the router?

CPU I7 - 4720HQ • RAM 2 x 8GB • GPU Nvidia GTX 850M Storage 250GB 850 EVO - 1TB Seagate Hybrid
Keyboard CM Storm QuickFire Rapid-I (MX brown) & Pok3r (MX clear) • Mouse Logitech G502 • Sound Audio-Technica ATH-M50X • OS Windows 10 Pro - Linux Arch • Storage Asustor AS7004T

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That dosen't really help dude :mellow:

 

 

Steam measures in Megabytes, not megabits. You keep saying he has 7 Megabits per second internet, that translates into the absolute fastest download speed steam will display is 896KBps on that internet connection, or .89 MBps

 

Then, you throw in he is using wifi, that will cut the speed even more (not by much, but unless he has a really good signal, it probably will). So Getting .5 MBps, or 500 KBps speeds is completely normal. 

 

Now, if you truly are only getting .5 kbps, then yes, something is broken on his wireless card. Try plugging it directly in using ethernet just to verify if that makes a difference. However, that speed is basically zero internet traffic, I would be suprised if any webpages loaded in anything less than a few minutes. And a game would probably take a couple weeks to download at that speed. 

D3SL91 | Ethan | Gaming+Work System | NAS System | Photo: Nikon D750 + D5200

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Steam measures in Megabytes, not megabits. You keep saying he has 7 Megabits per second internet, that translates into the absolute fastest download speed steam will display is 896KBps on that internet connection, or .89 MBps

 

Then, you throw in he is using wifi, that will cut the speed even more (not by much, but unless he has a really good signal, it probably will). So Getting .5 MBps, or 500 KBps speeds is completely normal. 

 

Now, if you truly are only getting .5 kbps, then yes, something is broken on his wireless card. Try plugging it directly in using ethernet just to verify if that makes a difference. However, that speed is basically zero internet traffic, I would be suprised if any webpages loaded in anything less than a few minutes. And a game would probably take a couple weeks to download at that speed. 

I said he has 7 mega''bytes'' per second internet speed :)

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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How far away is he from the router?

He is upstairs and the router box is down the stairs in the hallway about 7m away :)

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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So tf2 finally downloaded and He cant even connect to a game? his internet has something really wrong with it :/

CPU: FX8350  GPU:  Sapphire radeon r9 290x Tri-X  Mobo: Gigabyte 970A-UD3P  RAM:  Corsair Vengence 1866mhz 8GB  PSU: Corsair CX750M

 

HDD:  Western Digital Caviar blue 1TB  SSD:  120Gb Samsung 850 Evo 

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