Help Uninstalling a Program

[hXcHector]

So here's the story. I bought some 3DS with a capture board installed probably back in February from Japan. It worked for a long time, but then stopped connecting to my PC a few months ago. I connect through mini USB to a USB 3.0 port. I also had to install some driver and program to get it to show up on the PC.

 

One day when I plugged it in, it said the device malfunctioned or what not. Now it's not recognized anywhere. I contacted the manufacturer, but this dude is taking forever. The last time he responded, he told me to uninstall everything and try to reinstall it. This was after a few other options. When I tried to uninstall one of the programs, I got this error message:

 

Please help me uninstall this and figure this out!

 

[Guest]

Try ccleaner

[hXcHector]

Try ccleaner

I got the same error box.