Asus Z97

[shortdavie62]

Hi, I live in England and after a ham fisted friend tried to ram a cpu into my Asus Z97-PRO I contacted Asus, after hearing on Linus TechTips, if they could swap out the cpu socket for a new one. As far as I am aware this service is available in America, but was told sorry we are too small we do not offer that service, despite it being advertised on the offical website, and they knew of no one that could do it, and to basically throw a new nearly £200 motherboard in the bin. This cant be right, if they can build it, they can replace it, I dont mind paying for service. I must admit I was left feeling frustrated at the level of customer service, I have 3 boards running, all Asus, you cannot even speak to someone on phone because ext no longer exsists, its all by email. Does anyone out there know where and how I can get this done please......

[LemonSpice]

Hi, I live in England and after a ham fisted friend tried to ram a cpu into my Asus Z97-PRO I contacted Asus, after hearing on Linus TechTips, if they could swap out the cpu socket for a new one. As far as I am aware this service is available in America, but was told sorry we are too small we do not offer that service, despite it being advertised on the offical website, and they knew of no one that could do it, and to basically throw a new nearly £200 motherboard in the bin. This cant be right, if they can build it, they can replace it, I dont mind paying for service. I must admit I was left feeling frustrated at the level of customer service, I have 3 boards running, all Asus, you cannot even speak to someone on phone because ext no longer exsists, its all by email. Does anyone out there know where and how I can get this done please......

if it is bent pins than the option is to do it yourself linus has a video ion it you seem to have already seen it and if not try calling asus usa

[Enderman]

What? Where do they advertise this service?

If you damage your CPU socket you need to replace the motherboard. It is an extremely complex piece of equipment with a precise manufacturing process. It would be cheaper to buy a new $200 motherboard than rebuilding the board.

[askmax]

Well most companies will replace parts that were broken on arrival, sometimes if they break in shipping, or were special circumstances in which the board broke that it shouldn't have. But in this case you are kind of at fault and I wouldn't really expect them to send you a replacement, althought that would be nice its not how companies make money.

[LemonSpice]

What? Where do they advertise this service?

If you damage your CPU socket you need to replace the motherboard. It is an extremely complex piece of equipment with a precise manufacturing process. It would be cheaper to buy a new $200 motherboard than rebuilding the board.

asus's warranty covers it

[LemonSpice]

Hi, I live in England and after a ham fisted friend tried to ram a cpu into my Asus Z97-PRO I contacted Asus, after hearing on Linus TechTips, if they could swap out the cpu socket for a new one. As far as I am aware this service is available in America, but was told sorry we are too small we do not offer that service, despite it being advertised on the offical website, and they knew of no one that could do it, and to basically throw a new nearly £200 motherboard in the bin. This cant be right, if they can build it, they can replace it, I dont mind paying for service. I must admit I was left feeling frustrated at the level of customer service, I have 3 boards running, all Asus, you cannot even speak to someone on phone because ext no longer exsists, its all by email. Does anyone out there know where and how I can get this done please......

you could lie and rma it saying that it came with a broken cpu socket thats your best chance

[Enderman]

asus's warranty covers it

I'm pretty sure warranty covers manufacturing defects like getting your motherboard with bent pins. Not personal damages like dropping the board or having a friend bend your pins.

[LemonSpice]

I'm pretty sure warranty covers manufacturing defects like getting your motherboard with bent pins. Not personal damages like dropping the board or having a friend bend your pins.

they do have a cpu pin repairing service under warrenty

[shortdavie62]

Unfortunatley Asus warranty doe not cover this as they class it non accidental, I know that it should be a paid for service and am willing to pay, just seems such a waste to throw it, it has a few bent pins, but around 6 have also broken off. There is a section on the site that gives a full list of services and it has one about CPU saying customer damage one can be repaired but at customers cost

[LemonSpice]

Unfortunatley Asus warranty doe not cover this as they class it non accidental, I know that it should be a paid for service and am willing to pay, just seems such a waste to throw it, it has a few bent pins, but around 6 have also broken off. There is a section on the site that gives a full list of services and it has one about CPU saying customer damage one can be repaired but at customers cost

yea i would anylise wether its better to buy a new one use that or try it yourselfe

[runit3]

Make your kludgeon of a friend buy you a new board. Bent pins I can kind of understand (but not really) broke pins I imagine him trying to skill drop the CPU into the socket from a meter up.

[LemonSpice]

Make your kludgeon of a friend buy you a new board. Bent pins I can kind of understand (but not really) broke pins I imagine him trying to skill drop the CPU into the socket from a meter up.

#howHPbuildsalloftherecomputers