Computer cannot boot

[michael2348]

When ever I turn on my computer, I get a message that says, 'Your PC ran into a problem and needs to restart. We are just collecting come error info, and then we'll restart it for you'. The error code on the bottom is "0xc000021a". What can I do to fix it? 

 

 

My computer:

• Amd 8320
• Gigabyte r9 270x
• Asus M5A97 R 2.0
• Corsair CX600
• 1tb WD Blue
• Windows 8.1
• 8gb G.skill Ripjaws

[thekeemo]

seems to be a problem with an update

[michael2348]

I think the last thing that I updated was Java. What should I do? 

[michael2348]

When I build my pc, I installed Windows 8. But, I have 8.1 now. Will it still work?

[Accidentx13]

Dont restore, restore will cause further issues. Suggest you try boot into safe mode and run sfc /scannow. Also try uninstall java completely and any other updates from that day.

[michael2348]

I tried both of it, but it wasn't successful

[michael2348]

I tried everything on this website, but it was not successful

http://www.registryrecycler.com/blog/2014/04/fix-stop-error-0xc000021a-cannot-start-computer-in-windows-8-8-1/

[Accidentx13]

Did you do the restore first  ? If so, dam. You need to rebuild.

[michael2348]

I haven't done anything yet

[michael2348]

What should I do?

[majiinpride]

## 

 

[michael2348]

I have pictures that aren't backed up. I used ubuntu on a usb to try to recover the pictures. But, the pictures weren't in the folders

[michael2348]

I don't have a backup

[StareX]

I think it might be in your BIOS.. The SATA Controller thingy.. There is IDE, ACHI or RAID..

Try ACHI or IDE.

[Dorian_WD]

Hi Michael, I am sorry to hear about your issue.

There could be several reasons for this error message but in most of the cases it occurs because of the Winlogon.exe file.

In order to make sure which is the route cause you can run Drwtsn32.exe.

Here are the steps you need to follow:

Type System Root\System32\Drwtsn32.exe -I in Command Prompt and hit Enter, then type System Root\System32\Drwtsn32.exe

and then select Append to existing log file, Create crash dump, Visual Notification. After the computer restarts run Drwtsn32.exe to determine what is causing the error.

On the Microsoft Support page you can find detailed information on the different steps you can take in order to troubleshoot the 0xC000021A error.

Here is the link: http://support.microsoft.com/kb/156669

 

Hope this will help.

Cheers, Dorian_WD

[michael2348]

Thank you for the your help guys, but I'll reformat Windows instead. I have a good amount of data backed up

[michael2348]

It worked