Disapointed with EK

[n4pst3r]

Hi, yesterday i pick up form store a new EK Supermacy Clean Nickel CSQ, when i tried to install it i notice that the intel backplate has no threds in the holes for the screws,

the amd backplate was fine but since my cpu is Intel i was unable to mount it.

 

Today i pass in the store and they are also suprised  made the therds for the holes and all worked fine.

 

But still i am very disappointed with the situation because for the value of this block, for me is not cheap, this shouldn't be happening.

 

I am also curious if this happened to anyone else? or if i am alone on this...

 

Sorry for my bad English, but i felt i should share this.

 

[Karumu]

Hi, yesterday i pick up form store a new EK Supermacy Clean Nickel CSQ, when i tried to install it i notice that the intel backplate has no threds in the holes for the screws,

the amd backplate was fine but since my cpu is Intel i was unable to mount it.

 

Today i pass in the store and they are also suprised  made the therds for the holes and all worked fine.

 

But still i am very disappointed with the situation because for the value of this block, for me is not cheap, this shouldn't be happening.

 

I am also curious if this happened to anyone else? or if i am alone on this...

 

Sorry for my bad English, but i felt i should share this.

probably just an error in manufacturing, it's not the end of the world, but it happens sometimes

[Ghost]

That is odd. First complaint like this I've heard. Maybe the plate fell off the production line and this wasn't caught in QC as it's quite a hard thing to spot.

[n4pst3r]

Like Karumu said is not the end of the world, but if i have not buyed form a wc store and insted have ordered directly from ek i will have to ship it back to RMA and wait for that get resolved.

[B NEGATIVE]

Not totally uncommon,all manu's drop the ball occasionally.

 

Use EK's service request system for a replacement.

[n4pst3r]

Not totally uncommon,all manu's drop the ball occasionally.

 

Use EK's service request system for a replacement.

 

In this case wasn't necessary.

[Muzicfreq]

Not totally uncommon,all manu's drop the ball occasionally.

 

Use EK's service request system for a replacement.

or in this case, drop the plate