Diagnosing problem with Laptop

[jamesisninja]

I'm not the greatest at dianosing problems, but here's the deal:

 

Yesterday my dad gave me my sisters laptop and asked me to try and fix/figure out what's wrong since I'm the go to tech guy of the family, put together the family NAS, and the desktops in the house. But laptops I'm not as familiar with.

 

The laptop POSTS, but won't boot. It can get passed the bios, and I can play with BIOS options, but as soon as I get passed the BIOS it will freeze, no matter what I try, booting into windows, freezes at the Starting windows splash, froze halfway through loading files when booting into safe mode, froze when loading files when booting from bootable win7 USB, froze at the same time when using Win7 disk. Is the hard drive dead? It posts, so I assume the CPU, and RAM are fine. And it just freezes, stuck until I hold the power button, so it isn't blue screen. It happens while it's plugged in or not, so I don't *think* it's a battery issue. My first assumption is some kind of corruption of the HDD? Any other thoughts from anyone?

 

Thanks!

[Benjio]

It doesn't sound like a hard drive issue. If it was you would only run into problems once the laptop began to boot from it. I would run a memory test (if your system allows) like memtest86.

[dragoon20005]

sounds more like mobo problems

[jamesisninja]

It doesn't sound like a hard drive issue. If it was you would only run into problems once the laptop began to boot from it. I would run a memory test (if your system allows) like memtest86.

That's basically what happens, it freezes on this screen,when trying to boot it normally

 

[dragoon20005]

That's basically what happens, it freezes on this screen,when trying to boot it normally

 

see if you can boot to safe mode

 

if that fails it means your Windows is the problem

[jamesisninja]

see if you can boot to safe mode

 

if that fails it means your Windows is the problem

Did you even read the original post? I said it froze when booting in to safe mode as well, but it also froze when booting to a Win7 disk, and bootable USB.

[dragoon20005]

Did you even read the original post? I said it froze when booting in to safe mode as well, but it also froze when booting to a Win7 disk, and bootable USB.

this is really weird IMO

 

but i guess it the mobo issue really

[Benjio]

That's basically what happens, it freezes on this screen,when trying to boot it normally

What I meant was that if your hard drive is the problem, it shouldn't freeze while booting to a windows disc or bootable USB, which the hard drive isn't even used for. That's why I'm thinking it might be bad RAM. Try running memtest86, like I said earlier.